ASASA ruling on Sentech's MyWireless

OK, draft something on this thread and I'll send it in. My point from the beginning was that Sentech shot themselves in the foot my stating in their original press release:

“Broadband refers to a connection speed from 128Kbps and higher from the end user to the network provider.”
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All I was asking is that Sentech actually provide a broadband service to their customers. All this NONSENSE about sharing and so on only occurs when you try to download anything outside of the network provider. But you should be able to get 128kbps EVEN ON the MyWireless 128 service between your PC and the Sentech network i.e with the Sentech Sppeed Test.

You can't. You never could, and you never will, because Sentech are in the business of lying to the public.
 
Asasa completely contradicts themselves by seeming to accept that broadband means higher speed access than dial-up and always on, but then allow Sentech to use "high speed" and "broadband" in their advertising.

The rulling is important in that Sentech has given "an undertaking to improve the service offered to be in line with the advertising (ie broadband), and where relevant to clarify the advertising."

The appeal needs to be that Sentech has NOT done this and in fact has implemented an international bandwidth throttle. It has gone back on its word which I think should be taken very seriously. Donn needs to produce fresh graphs made after the ruling to show the effects of the throttle and comparatives with dial-up vs MyWireless. Any way to show the effects of the throttle on browsing while downloading?

Until such time as it can independently demonstrate it has a service significantly faster than dial-up it should not be allowed to use "high speed" and "broadband" in its advertising.
 
donn said:
Alternatively we could wait until the end of March and file a totally new complaint, based on:
their unqualified "always-on" assertion
their unqualified "up to 512kbs Broadband connection"
their claim of the "Sentech Broadband Zone"
the completely vague and unspecific use of the word "sharing".
Click to expand...

I wouldn't confuse the issue. Stick to the facts of what is broadband and high-speed versus what is provided by Sentech who haven't delivered on their promises to Asasa.
 
The issues of "always on" and "broadband" has to be separated.

I can have a 9600 baud line which is always on, and I can have an hour slot on a TB slot pre-booked which is broadband but not always on.
 
Business Day

I had a chat with Lesley Stones of BD and sent her the ruling. She writes back that this is nice stuff and is looking for comment from me as one of the original complainants. Send me a private message if you want to see it before I send it to her.

Narually, I don't want to post it here.
 
Sentech TV ad

Seen/heard Sentech TV advert at 16:35 on Supersport 2 (11 Feb 2005): "Better broadband Internet service" and something about at an affordable price. They're smart - said nothing about high speed.
 
My personal opinion is that Sentech should not be able to use the term "broadband" at all. By their own definition 128k is at the very minimum end of broadband, and when you add "shared" to that it drops off the radar completely.

And they have a nerve to talk about "megs for your rand" because you can only download MEGs:- once you have downloaded GIGs then they impose a "soft cap", if the weather didn't get in the way.
 
donn said:
My personal opinion is that Sentech should not be able to use the term "broadband" at all. By their own definition 128k is at the very minimum end of broadband, and when you add "shared" to that it drops off the radar completely.

And they have a nerve to talk about "megs for your rand" because you can only download MEGs:- once you have downloaded GIGs then they impose a "soft cap", if the weather didn't get in the way.
Click to expand...
Hi Donn
Are you intending to put in an appeal to the ASA ruling? If so, I'd like to help. I'm one of the original complainants and it has to come from one of us. I can't do it on my own because I don't have the technical capabilities.

PS I like your Skype address. I've downloaded it but not installed, been nagging family overseas to do so, so we can check it out.
 
One thing that comes to mind...
Although no ISP guarrantees the advertised speed and everone provides a contended/shared service, they all, with 1 exception *wink wink nudge nudge*, maintain at least 80% of that advertised speed, even dialup. By allowing/accepting ST's "sharing" excuse, they opened the door for 1mb+ ads, running at 200k because of *sharing*, and there's nothing we will be able to do about it
 
No one appealed the ASASA ruling as far as I know. So it comes into force, although I haven't found it on the ASASA web site. Sentech made the most minimal changes possible to their web site, in line with their policy of deliberately vague and misleading wording.

I got an invitation from Michelle Potgieter via ASASA to contact her for discussions. In the light of the fact that she hasn't been willing to talk to me up till now, and that I must contact her, I'm not particularly interested in wasting more time on a lost cause. My verdict: ASASA was bought, or didn't understand what we were saying, and made not attempt to be straightforward. Sentech lied to them, misrepresented themselves, and got away with it. Sad, really.
 
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