Atomic Access (or others) - Reviews?

[Brainflux117]

Hi guys

I'm fed up with Cool Ideas (looks like everyone is) and them not giving a ****, so its time to move on. Spending more time disconnected than connected lately.

View attachment 1302266

Trying to find an ISP that will both provide support in under an hour, and actually fix problems that are happening.
So on that topic, has anyone had dealing with Atomic Access?

View attachment 1302264

If not them, which other ISPs can someone recommend, that will actually try help customers who are having connection problems, instead of saying they've done something and then hanging up 12 times in a row.

TIA

 

[CrypticZA]

Not playing on CISP side or anything but just reviewing your profile on this thread:

COLD ideas.

Mid November my mother passes after a long tough battle with cancer, I was looking after her and living here (and the line was in her name). I inform Cool Ideas mid October. They ask for the death certificate, I send, and I ask, again who can I pay money to so that the connection doesnt get...

mybroadband.co.za

Hi, Sorry to hear of your loss and frustrations.

If you have any reference for me to investigate, I am happy to.

Please provide me with details and I'll happily assist, I just need a ticket ref or PM me any detail you have.

PBCool asked twice in that thread (replying to your posts as well so you would be notified) for references so he could assist and you failed to 1) reply to the messages by click "reply" or using the @PBCool

No where* did you indicate if you DM'ed him either so i am only commenting on what i could see.

 

[CrypticZA]

As per the other thread apologies for your loss and frustrations I am happy to try and assist?

CISP main thread again he reached out and you never responded/engaged

 

[Brainflux117]

CISP main thread again he reached out and you never responded/engaged

We did converse in DM at one point - following the thread is impossible with the amount of other queries hence I'd rather paste screenshots etc in pvt.

 

[Brainflux117]

Not playing on CISP side or anything but just reviewing your profile on this thread:

COLD ideas.

Mid November my mother passes after a long tough battle with cancer, I was looking after her and living here (and the line was in her name). I inform Cool Ideas mid October. They ask for the death certificate, I send, and I ask, again who can I pay money to so that the connection doesnt get...

mybroadband.co.za

PBCool asked twice in that thread (replying to your posts as well so you would be notified) for references so he could assist and you failed to 1) reply to the messages by click "reply" or using the @PBCool

No where* did you indicate if you DM'ed him either so i am only commenting on what i could see.

We have previously had a DM conversation, which got abandoned because someone else from support called and 'fixed' my problem, briefly.

 

[Atomic Access]

Recent update article: https://mybroadband.co.za/news/indu...he-best-fibre-service-says-atomic-access.html