Autopage Beware.....please Help...

[NaZKuL]

I want cheapo cheapo calls.

voip?

 

[Telkomhater]

are times you mentioned MM:SS or HH:MM? as in 3h15m?

@Digital: Please answer this chaps question! Cause the way I see it is that R85.79 excl VAT is not bad for 123 minutes talking to your chick in Greece.

 

[kilos]

I had the same lousy pathetic response from Autopage website
after emailing them off the website 4 times before I got a
response to my roaming being activated.

I had more luck contacting the local branch in George
and that goes for Telkom too, local branch face to face
is far better than these "nommer asseblief" call centers.

I have realised that companies like Telkom and Autopage
and 100's of others are very quick to sms you and say your a/c is
outstanding and if you do not pay we will cutt you off, but try
and resolve billing queries its a nightmare.
Try local and resolve your billing call and take down the name of
the local person and see if they take ownership of the problem.

Local is better. While in Kenya I phoned a Zambian number for 30min
call cost me R980 ouch, so go easy with international roaming and
phoning international numbers, you get screwed bigtime.
Have you used the MyAccount feature
https://www.autopage.co.za/myaccount/default.aspx
Track you billing online

 

[dionb]

I have been with Autopage tooo long myself.
They have become useless and win the stakes on incompetence.
Similar billing experiences - time to resolve becomes stressfull.
I actually wonder how much consumers lose in just looking away - eg query the small charge. Time to get an answer is not worth.
Autopage have for more than a year - and at least 10 calls, still not resolved forwarding - which I could change.
I am waiting for the end of my CON-tract....

 

[Gladiator]

dude i work for a software development company that specializes in telecoms development, i've written my own rating engine (FA [freeairtime], FAF [familyandfriends]), TAP in/out and, in your case cdr processing.

so listen, this is what i think happened.

Scenario 1 :
Autopage has a number range (for a specific MNO) in which they assign celnumbers to subscribers which means they reuse numbers after a number is dormant (perm deact) for 3 months. So if you ever did a number swap within network and then someone used your old number (old number = cela, newnumber = celb), and if they activated cela on the network first (and their Point of sales system) and not the billing system, then the call processing software would allocate the calls made on cela to user of celb, until cela is created on the billing system. this is so since the software would of check cel swap history records as if it was a late call, i blame the activations department at autopage for this.

Scenario 2:
basically the same thing above, except in this case, you had a second fax and data line, then you canceled it, and someone used the fax and data number, but was not activated in the proper manner as discussed above.


now i doubt anyone at autopage would be able to figure this out, unless they really knew what they were doing and what to look for.

good luck

 

[MainMeat]

AUTOPAGE: an email to all?

Well, I am having endless (did I mention ENDLESS!!!) problems with the credit department that has now reached a stage where phones are disconnected from the network and people are blacklisted...all because of the incompetency of the Autopage staff, their arrogant attitude and unwillingness to help or even live up to their promises...

So, searched the internet an stumbled across this:

http://www.altron.co.za/products_services2007/directory_altech.htm

Now, I wonder if an email to all will wake them up...I wonder....hm...