LancelotSA
Banned
IF YOU DON'T FEEL LIKE READING ALL OF MY RANT, THE GIST OF IT IS IF YOU ARE DECIDING BETWEEN MTN AND VODACOM AS A SERVICE PROVIDER, CHOOSE VODACOM!!
OK, guys, you have heard this all here before but then I also repeatedly here people asking which network to go with. So just skip this thread if you don't want to hear another b!tch about MTN! I was desperately wanting to use more colourful language in the thread title!
After many years of using Vodacom an offer on a phone I wanted was far more appealing with MTN SP, so I made the change! This was the biggest mistake I have ever made! Prior to the switch across, using the phone, getting billed, getting debited and getting on with life was an absolute breeze! I did nothing and the debits just kept coming off. A pleasure.
Now with MTN I have on three occasions got notifications that my credit limit has been reached and twice had my line suspended... without warning!
This would all be fine if it was through any fault of mine but on both occasions when I have realised I am suspended, only after picking up the phone and trying to make a call, the call centre has confirmed what I already know and that is that my account is right up to date with payments! They apologise and offer to connect my phone within the standard 2 to 24 hours!!!! WTF! No explanation given! Their fault and I must just be satisfied being without a critical business tool for up to 24 hours!
Once can be forgiven. But this has now happened twice (if one ignores the random credit limit messages!).
Just to show how screwed their system is I received an sms on the 5th October at 7am informing me that I was at 100% of my credit limit of R1,350! I chose to ignore this as I checked on MTN active and it showed me to have unbilled amounts of only R320! The call to the call centre just now confirmed that the current unbilled amount was around R350! Well, well, well short of the limit of R1,350! So why the random sms?!?! And we trust this billing system to tell us what we have spent every month?!?
Anyway I should probably not be typing this as I am furious! They have you by the nuts and there is nothing much you can do until your contract is up! I requested a call from a superior to explain what the hell is happening on my account but I will not hold my breath!
So to end my public service announcement : AVOID MTN IF YOU CAN!
(What a pity a three letter word like MTN cannot be searched for on this forum as some poor unsuspecting soul is going to join MTN without heeding this warning
)
OK, guys, you have heard this all here before but then I also repeatedly here people asking which network to go with. So just skip this thread if you don't want to hear another b!tch about MTN! I was desperately wanting to use more colourful language in the thread title!
After many years of using Vodacom an offer on a phone I wanted was far more appealing with MTN SP, so I made the change! This was the biggest mistake I have ever made! Prior to the switch across, using the phone, getting billed, getting debited and getting on with life was an absolute breeze! I did nothing and the debits just kept coming off. A pleasure.
Now with MTN I have on three occasions got notifications that my credit limit has been reached and twice had my line suspended... without warning!
This would all be fine if it was through any fault of mine but on both occasions when I have realised I am suspended, only after picking up the phone and trying to make a call, the call centre has confirmed what I already know and that is that my account is right up to date with payments! They apologise and offer to connect my phone within the standard 2 to 24 hours!!!! WTF! No explanation given! Their fault and I must just be satisfied being without a critical business tool for up to 24 hours!
Once can be forgiven. But this has now happened twice (if one ignores the random credit limit messages!).
Just to show how screwed their system is I received an sms on the 5th October at 7am informing me that I was at 100% of my credit limit of R1,350! I chose to ignore this as I checked on MTN active and it showed me to have unbilled amounts of only R320! The call to the call centre just now confirmed that the current unbilled amount was around R350! Well, well, well short of the limit of R1,350! So why the random sms?!?! And we trust this billing system to tell us what we have spent every month?!?
Anyway I should probably not be typing this as I am furious! They have you by the nuts and there is nothing much you can do until your contract is up! I requested a call from a superior to explain what the hell is happening on my account but I will not hold my breath!
So to end my public service announcement : AVOID MTN IF YOU CAN!
(What a pity a three letter word like MTN cannot be searched for on this forum as some poor unsuspecting soul is going to join MTN without heeding this warning
)
