Just moved house and signed up for webafrica fibre and while waiting for the install webafrica lte, as I do a lot of work from home and need a good fast connect for VC’s etc.
Lte router arrives set it up, call support... 45 minutes on hold. Then they hang up, call again, try reception - no answer. Try support again, 15 min no answer. The only people to answer are sales. Sales say they do not have supervisors or managers at webafrica that I can talk to??!!
Log ticket. 48 hours later no response.
Call accounts and tell them I would please like someone to contact me can they arrange this? “Yes of course, we will get support to call you immediately” 24 hours later nothing.
Call again say please have management call me or I will need to look for another ISP. “Yes of course, someone will call you immediately”.
That was 8h30 this morning, I have just cancel my fibre order and lte order.
Warning to all.
Webafrica is quick to pick up the phone at sales, but don’t expect after sales service.
Very very disappointed. Taking my money elsewhere.
Be warned guys there are better ISP’s out there. This is not the webafrica it was 5 Year’s ago.
Lte router arrives set it up, call support... 45 minutes on hold. Then they hang up, call again, try reception - no answer. Try support again, 15 min no answer. The only people to answer are sales. Sales say they do not have supervisors or managers at webafrica that I can talk to??!!
Log ticket. 48 hours later no response.
Call accounts and tell them I would please like someone to contact me can they arrange this? “Yes of course, we will get support to call you immediately” 24 hours later nothing.
Call again say please have management call me or I will need to look for another ISP. “Yes of course, someone will call you immediately”.
That was 8h30 this morning, I have just cancel my fibre order and lte order.
Warning to all.
Webafrica is quick to pick up the phone at sales, but don’t expect after sales service.
Very very disappointed. Taking my money elsewhere.
Be warned guys there are better ISP’s out there. This is not the webafrica it was 5 Year’s ago.
