Award winning Digital Planet service

squirrel

squirrel

Expert Member
Joined
Jun 11, 2005
Messages
2,172
Reaction score
183
It's time to add to the damage and tell people why to never use DigitalPlanet! Unfortunately I have free eBucks, and DigitalPlanet is sortove the only place to get products...

I placed an order on the 15th of November. Not any 'big' products, really simple things. The list compromised of blank cartridges, a CD holder, and blank DVDs. I paid for it and everything worked out, but I knew the next day there was going to be some problem.

I check the site the next day, and the ETA on the DVDs is the 30th of November. Two weeks to get some crappy blank DVDs? I email them, and let them know I am seriously PISSED OFF.

I get a reply from a women called Sendira Moodley who started dealing with my problem. She apologized for the inconvenience caused and forwarded my email to the sales department. She sent the email to Stefan Stevens. I can tell this because you can see the forwarding details.

Looks like this guy did nothing, and the email is automatically forwarded to Nadine. The email then gets forwarded back to Stefan Stevens, the guy who previously did nothing.

I get an email from him (this is about a week later after placing my order) offering me SPEAKERS in exchange for the blank DVDs I ordered! What the ****? I must also place another order and he will cancel my 'currant' order. Nice to see DP staff can spell! Besides that, on the website it says my DVDs were sent yesterday. So are my DVDs sent or not? Very confusing!

Now I just wait...
 
Last edited:
i had one order with them.... ONE!
and they stuffed it up.

eeeefffffffffffff off. DP doesnt know what service is

never ever again. even if their prices on some items are good, the shipping costs make up for the difference (double that of take2? at least it was when i tried to buy something from them). i felt dirty after being used by them.

just for the record, kalahari.net also allows you to spend ebucks :D i think? :p
 
Wow, you guys respond fast :) I know Kalahari allow you to spend eBucks but they didn't have what I wanted. By the way, this order isn't nearly as bad as my one last year. It took about two months to get my ****. eBucks need to work with new companies!
 
Absolutely dead-standard for DP. They are crap in the extreme.
I suggest you contact whoever you got your ebucks from (FNB / Wesbank / RMB) and tell them exactly what shyt service you're receiving. Explain that the shyt service devalues their ebucks significantly, and that their association with DP impacts them negatively in your eyes.
 
I used DP once, and never again. I ordered a mouse and keyboard. Two weeks later... Two mice!! I emailed them bla di bla, I should place another order, lots of bad english... Then I just consigned the mouse to the cupboard and bought a keyboard from Take2. I might also mention that they have the slowest most bloated website. Take2 may not be the most beautiful website in the world, but it's fast, responsive, simple and reasonably well organised.
 
HAHAHAH! Digital planet Spams me every week :(
Take2 IMO is better :D
 
Well I received my stuff now. Yesterday they tell me through email they can't get me my blank discs and today they arrive? wtf? They don't even know what's going on in their own company...
 
DP is probably to worst online store in the country at the moment. They used to be good at some point.

Ordered 3 basic items from them and they only notified me a week later that 2 of the items would take about a month to get there. So I asked them to send some alternative items. Some nut replied to it but the mail was so messed up that I couldnt figure out what they were on about.

I eventually cancelled my order and got the stuff from Take 2 within a week.

Some time later DP mailed me to say that the stuff was ready.. after I cancelled it via email and over the phone ages ago!

Its best to avoid them..
 
i'm gonna echo you all:

use TAKE2. its almost as if take2 WANTS to give customers good service! :eek: unheard of in South Africa!
 
I placed an order for a Nostromo n52 with them aswell.

Three days later I received an email telling me that they no longer carry stock of it, and would like to give me store credit or a refund.

So I sent them my banking details...
Sad to inform you guys that a week later I still haven't received my money...

If you google "buy nostromo n52" - you still get to their add (first on the list.... nice, eh?)
 
it happens with take2 as well, where the suppliers dont have stock anymore, even after you paid, BUT (and this is a big butt, and i cannot lie) they refund you very swiftly
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X