Axxess and their **shocking** service

[techead]

ok seriously...

exactly how long does it take to enable 5gb of cap on my account?? :wtf: Been dealing with this carp since 12pm this afternoon and still not sorted!!!!

I tried to use the website, and it gave me an error. So I logged a ticket to please process manually...

So then I paid the R95 (as per the order form) they subsequently confirmed the payment, yet somehow my account IS STILL NOT ACTIVE!?!?

SERIOUSLY!?!?

sort your ***** out

 

[agentrfr]

Personally, I've never had an issue with axxess. Give them a ring on the 24 hour number on the home page 0861300900 methinks. They'll sort you out quick.

 

[techead]

still not updated.... If I have to call them, Im gonna rip them one solid!! The service is PATHETIC!!!

 

[blunt]

Go WA

 

[techead]

why when you send email/ticket people dont give a shart

but when you call and you all pissed off then you get a response right away

 

[NomNom]

Not so much "shocking service", must just be an error on their site with regards to cap management, you can't expect them to react straight away if you sent them a ticket you are not the only one in SA they got to deal with, you should of phoned them after about an hour of nothing happening.

 

[StevenC]

When I was with Axxess, I never had a problem with their website, which happens to be the most functional out of any ISPs I have used.

As someone said, give them a call on the 24 hour line (also another cool service from Axxess). Moaning here on a forum isn't going to get you your 5gb.