Axxess fair usage policy is totally ridiculous

[Disgruntel]

Hello readers,

So after getting one of those letters from Mweb we moved to Axxess.

We ordered a 10mbps uncapped account to use on our 6mbps adsl line. This is over subscribing by 40%. Reason we did this was because we are a large family and in total have 19 devices connected to the router (tablets, phones, laptops and pc's)

For the past few days we have either been totally unable to download or when we can download it is at 5kbps... YES 5kbps. That is 59kbps slower than dialup.

We contacted Axxess today to be informed our account has been managed. We have downloaded 109gb during this month.

Now as far as I can make out even Mweb allows more than 109gb per month before they send out the letter. So obviously thinking I should go back and this time just take a business account.

But my complaint is not that. What it is, is this:

I could accept throttling of the account to 50% of the account speed, hell even 30%. But to throttle to speeds which are lower than dialup is plainly ridiculous.

Axxess support informed us we are in the top 4% of high users. When asked how this is possible seeing as we oversubscribe the line speed so surely there are more people with actual 10mbps lines downloading far more than us, they could not provide an answer.

They asked for screenshots of download speeds and also shots of speedtest.net speeds.

Downloads failed at 0bps and speedtest.net shows our speed as 4mbps.

Something has gone horribly wrong with our ISPS if this is the case.

So now I am in talks with a UK isp about getting an account with them from SA and they charge 10 pounds a month for 50mbps uncapped and will not throttle at all they say.

Even with the exchange rate this is cheaper than using our ISPS who are getting out of control now.


What do you think?

 

[Chevron]

I think you're talking out your ass.

Believed till that part about the UK ISP.

Why do we have so many Humberto copies these days?

 

[Disgruntel]

https://sales.talktalk.co.uk/

 

[Disgruntel]

What I failed to mention is we have family in the uk who would organise this for us. We are just waiting for final answer about logging into the adsl system via ppoe etc. ie: would the router still log into the account even though it is in the UK

 

[Syphonx]

What I failed to mention is we have family in the uk who would organise this for us. We are just waiting for final answer about logging into the adsl system via ppoe etc. ie: would the router still log into the account even though it is in the UK

Damn, wish I had thought of just signing up to an ISP overseas, here I come Google Fibre 1GBPS. /s
Go home troll.

 

[ld13]

We are just waiting for final answer about logging into the adsl system via ppoe etc. ie: would the router still log into the account even though it is in the UK

This will not work mate. Trust me. I can go into the technical aspects surrounding my answer but I doubt you will understand this. Let me rather just say this: If this was even remotely possible (using a overseas account locally), no local ISP would even bother to try to sell their own ADSL products.

 

[Disgruntel]

Yes I have been informed of this since my original post.

So my other workaround works in the mean time. I have two vps's one in uk and other in usa. I have just installed squid onto the usa and open vpn to the uk.

Squid works and I get downloads at 300kbps. But openvpn works better and I get 500kbps. So it seems you can circumnavigate their throttling.

But the point was not about the using overseas ISP. it is about the fact that even if you oversubscribe by 40% (10mbps account - 6mbps line) you can still end up in the top 3%

It is rediculous.

 

[Disgruntel]

This will not work mate. Trust me. I can go into the technical aspects surrounding my answer but I doubt you will understand this. Let me rather just say this: If this was even remotely possible (using a overseas account locally), no local ISP would even bother to try to sell their own ADSL products.

Taking a look at this page on Afrihost. One really has to say that our usage of 109gb is not excesive

http://www.afrihost.com/site/page/uncapped_adsl_leader_board?src=website_nav

 

[koeksGHT]

erm, ok.. ktkxbye

 

[aktor]

Yes I have been informed of this since my original post.

So my other workaround works in the mean time. I have two vps's one in uk and other in usa. I have just installed squid onto the usa and open vpn to the uk.

Squid works and I get downloads at 300kbps. But openvpn works better and I get 500kbps. So it seems you can circumnavigate their throttling.

But the point was not about the using overseas ISP. it is about the fact that even if you oversubscribe by 40% (10mbps account - 6mbps line) you can still end up in the top 3%

It is rediculous.

I might be misunderstanding this, but aren't you then downloading via VPN (a "realtime" prioritised service)? Thereby bypassing shaping that's in place specifically to "protect" the realtime protocols from suffering from heavy contention ratios and latency issues caused by downloading. That seems... not cool.

But yeah, I hear ya - being "managed" after 102GB, to dialup speeds, at that - that's bloody ridiculous. Find another ISP, would be my advice. Seems it's between Afrihost, TelkomInternet, and OpenWeb these days - but keep in mind, each and all of them have their issues too.

Personally, I'm on TelkomInternet at the moment, and I have absolutely no problems with browsing, streaming, HTTP downloads, or gaming. At any time of the day. Torrents are dead as hell before midnight though, but personally I can live with that. If you're heavy into torrenting, then this might be a turnoff for you though.

 

[ld13]

Taking a look at this page on Afrihost. One really has to say that our usage of 109gb is not excesive
http://www.afrihost.com/site/page/uncapped_adsl_leader_board?src=website_nav

My dear sir, I must agree with aktor, you just admitted to circumnavigating their shaping...hence you cannot complain, moan or try to compare the usage you see above with your 'usage'.

kthxbye

 

[Disgruntel]

My dear sir, I must agree with aktor, you just admitted to circumnavigating their shaping...hence you cannot complain, moan or try to compare the usage you see above with your 'usage'.

Would you not try to circumnavigate when you can not even download a pdf attachment from gmail? a 300kb pdf telling you 10 hrs to download at present download speed? Please of course you going to find a way.

Personally, I'm on TelkomInternet at the moment, and I have absolutely no problems with browsing, streaming, HTTP downloads, or gaming. At any time of the day. Torrents are dead as hell before midnight though, but personally I can live with that. If you're heavy into torrenting, then this might be a turnoff for you though.

I have a 40gb account with telkom as part of our phone package. But it is not uncapped.

As for torrenting not to advertise but I run a seedbox provider anyway for that. I do not torrent from my personal pc I use a vps based in the netherlands in a datacenter where they do not worry about copyright etc. So torrenting again not a problem.

see: http://www.gcehosting.com/seedbox.html

I just feel that after over subscribing by so much as we did, you would be in a position that you should never face managed traffic.

 

[modern10]

Have a test account and it's *** slow

 

[Disgruntel]

Have a test account and it's *** slow

That is exactly how we found out we were being managed after their denial of managing our account we got a free account and downloaded at full speed.

The next phone call they stated our account was being managed.

 

[Disgruntel]

Just got this:

Dear Axxess Client,
This ticket is in response to [slow downloading on 10mbps line acc 058090], created on 2013-10-22 22:26:20
Hi, your downloads will be managed or slowed down because of the downloads this month. Your browsing and streaming should not be affected however. You could try assigning the DNS servers manually. The Primary DNS is 196.7.7.7 and the secondary DNS is 196.7.8.9. If you have any more questions, please let me know


Regards

Jason Davey

 

[aktor]

Would you not try to circumnavigate when you can not even download a pdf attachment from gmail? a 300kb pdf telling you 10 hrs to download at present download speed? Please of course you going to find a way.

Look, I must admit - I absolutely get where you're coming from. But like I said, rather then shop around for another ISP and don't do the VPN thing (mainly because you wouldn't have to - and isn't that really the ideal solution here?)

Best of luck mate. I'm sure you'll find an ISP that can accomodate you. I suggest looking for the uncapped feedback threads for the "Big 3" (Telkom, Afrihost, OpenWeb) and making a decision from there.

 

[DrJohnZoidberg]

Just get an OpenWeb account already.

 

[Disgruntel]

Look, I must admit - I absolutely get where you're coming from. But like I said, rather then shop around for another ISP and don't do the VPN thing (mainly because you wouldn't have to - and isn't that really the ideal solution here?)

Best of luck mate. I'm sure you'll find an ISP that can accomodate you.

The proxy works anyway so I will use that in the mean time which means I am not going to affect real time services.

After their pathetic reply now which I just posted and that reply from them was supposed to include my usage stats which they seem to not be prepared to give to me. I will be getting a new provider tomorrow. And this time I will be getting a business account

Just get an OpenWeb account already.

I am busy reading all the threads and it seems all the ISPs are upto crap nowdays. Just which ones have less crap is the question

 

[11masoodt]

Afrihost Business Uncapped that's probably your best bet, full speed all day everyday

*edit: I used to be with Axxess and got sick of being managed 90% of the month, switched to the Business Uncapped from Afrihost and never looked back

 

[GoofySmurf]

Hello readers,

So after getting one of those letters from Mweb we moved to Axxess.

We ordered a 10mbps uncapped account to use on our 6mbps adsl line. This is over subscribing by 40%. Reason we did this was because we are a large family and in total have 19 devices connected to the router (tablets, phones, laptops and pc's)

For the past few days we have either been totally unable to download or when we can download it is at 5kbps... YES 5kbps. That is 59kbps slower than dialup.

We contacted Axxess today to be informed our account has been managed. We have downloaded 109gb during this month.

Now as far as I can make out even Mweb allows more than 109gb per month before they send out the letter. So obviously thinking I should go back and this time just take a business account.

But my complaint is not that. What it is, is this:

I could accept throttling of the account to 50% of the account speed, hell even 30%. But to throttle to speeds which are lower than dialup is plainly ridiculous.

Axxess support informed us we are in the top 4% of high users. When asked how this is possible seeing as we oversubscribe the line speed so surely there are more people with actual 10mbps lines downloading far more than us, they could not provide an answer.

They asked for screenshots of download speeds and also shots of speedtest.net speeds.

Downloads failed at 0bps and speedtest.net shows our speed as 4mbps.

Something has gone horribly wrong with our ISPS if this is the case.

So now I am in talks with a UK isp about getting an account with them from SA and they charge 10 pounds a month for 50mbps uncapped and will not throttle at all they say.

Even with the exchange rate this is cheaper than using our ISPS who are getting out of control now.


What do you think?

So will this UK ISP lay cables for you all the way to SA ?

ROFL