Axxess Mobile Data - Cant Connect

[Muki]

I just received a axxess mobile data sim this week. Connected for about 4 hours yesterday but now it fails to connect again. I have already had them re-provision the sim twice this week. Anybody else with similar problems? and/or solutions? Their call centre does not seem to help much besides asking to restart the phone and making sure the APN is correct.

 

[The Axxess Lady]

Connected for about 4 hours yesterday but now it fails to connect again.

Hi Muki

Please PM us your account details so we can follow up on this for you.

 

[kayvee]

Yeah had the same problem again today. Seems to happen with alarming regularity.

 

[Muki]

Still not working, think this must be the 6th time they carried out "maintenance". Next best alternative to axxess?

 

[themank]

Still not working, think this must be the 6th time they carried out "maintenance". Next best alternative to axxess?

Afrihost, I'm with Axxess now and haven't had issues. I was with Afrihost before and they were great too.

 

[kayvee]

Same here Muki, it's hugely frustrating.

Tickets re this don't get answered, excessive long waits to call centre.

I have had it too. Back from whence we came?

 

[JustAsk]

Still not working, think this must be the 6th time they carried out "maintenance". Next best alternative to axxess?

Cheaper than both.

https://www.imaginet.co.za/product/internet/mtn-mobile-data.html

 

[froot]

Mine's down now as well.

 

[kayvee]

Yeah I believe it is an MTN issue, or at least they got blamed in my case.

It doesn't explain how my account cancellation I involked yesterday magically re-instated itself overnight :wtf:

 

[froot]

Yeah I believe it is an MTN issue, or at least they got blamed in my case.

<-- MTN

It doesn't explain how my account cancellation I involked yesterday magically re-instated itself overnight :wtf:

<-- Afrihost

 

[The Axxess Lady]

Mine's down now as well.

Hi froot, please PM us your account details so we can look into this for you.

 

[kayvee]

Still unresolved here. Day 4.

 

[Muki]

same here, called last night to tell them its not working again.

Axxess lady can you please reply to PM or provide some feedback.

 

[The Axxess Lady]

Hi kayvee, we sent a whole list of SIMs through to our upstream provider, they ensured us that everything would be fine now. Can you please test again and let us know if you are still having issues? If you are having issues please email us on [email protected].

 

[The Axxess Lady]

same here, called last night to tell them its not working again.

Hi Muki, we sent a whole list of SIMs through to our upstream provider, they ensured us that everything would be fine now. Can you please test again and let us know if you are still having issues? If you are having issues please email us on [email protected].

 

[kayvee]

Hi kayvee, we sent a whole list of SIMs through to our upstream provider, they ensured us that everything would be fine now. Can you please test again and let us know if you are still having issues? If you are having issues please email us on [email protected].

All resolved now, seems to be 100%, thank you.

 

[Muki]

Hi Muki, we sent a whole list of SIMs through to our upstream provider, they ensured us that everything would be fine now. Can you please test again and let us know if you are still having issues? If you are having issues please email us on [email protected].

Still cant connect. Have emailed you.

 

[Chiller89]

Also having problems connecting here, only got my sim the other day, just want to check I have the APN correct? Its just the APN name axxess and no user and pass right?

 

[Muki]

Also having problems connecting here, only got my sim the other day, just want to check I have the APN correct? Its just the APN name axxess and no user and pass right?

Yes its just APN name axxess. Seems to be affecting new sims only.

 

[Chiller89]

Yeah, that's what I'm using, suppose I'll have to contact them. Day 16 and haven't been able to use 1b of data yet, not impressed