Axxess "Prepaid" beware

[cavedog]

Yes The assitant here at this engen close to is really no the most clever person! They sware they dont have virgin mobile airtime. I come back 1 hour later and another person behind the till and when I asked she said no problem and gave me the airtime!
It works the same when call a mobile network customer care. They seriously dont know what they are doing. And im not even talking about Telkom adsl help line! and Sales line!

 

[mancombseepgood]

Kudos To Axxess Support... Thank You

Just got this from Axxess support department:

This ticket[No bandwidth after upgrade] was created on Monday, 3rd December 2007 12:31
Hi ********
We have address the issue where local available bandwidth was incorrectly upgrade when going over the cap.

Obviously this is our responsability and not the customers. We therefore will upgrade your account with the amount that you where incorrectly billed for last month for free.

 

[MFour]

@MFour, that's weird; what line are you on ? I'm on 384 kbps, and last month I had less than 50 MB left on the last day and got full speed (internationally and locally) with my Axxess accounts.

Using a 512 line, but like I said, with that amount of bandwidth left, I ussaully don't do any dl'ing, seeing that I need to work before I can play So I mostly experience it with regard to browsing, even e-mail can get quite slow.

 

[bekdik]

the terms prepaid voucher and prepaid account as used on the axxess web site can lead to some confusion. Especially as the former lasts for 36 months and the latter 12 months.

 

[Gunther]

Bought a gig from Axxess a few days ago. No problems yet.