Axxess Rep needed

Grubscrew

Grubscrew

Executive Member
Joined
Sep 15, 2008
Messages
6,808
Reaction score
5,788
Location
Centurion
Maybe I was spoilt by Afriman while I was an Afrihost customer (don't envy his position now :D), but a axxess rep would be now nice since I am axxess customer now.

Any other axxess users thinking the same?
 
You could still bug Afriman. He would then have to bug his co-workers at the sister-company....
 
I cancelled my account on the 30th with Axxess, got so frustrated last night that I requested a refund for this month and cancellation of the account. Refund granted I immediately bought an different. I probably should not have gone to Afrihost, duh. Bought a 6Mbs Business Uncapped, not doing too badly, will see the next 24hrs.

Grubscrew said:
Maybe I was spoilt by Afriman while I was an Afrihost customer (don't envy his position now :D), but a axxess rep would be now nice since I am axxess customer now.

Any other axxess users thinking the same?
Click to expand...
 
diepeterpan said:
I cancelled my account on the 30th with Axxess, got so frustrated last night that I requested a refund for this month and cancellation of the account. Refund granted I immediately bought an different. I probably should not have gone to Afrihost, duh. Bought a 6Mbs Business Uncapped, not doing too badly, will see the next 24hrs.
Click to expand...

Err... dude, you do realize Afrihost OWNS Axxess and both of them uses the exact same infrastructure and backbone right?
 
Axxess dont give a **** they are the most useless support people on this earth. I would rather drink fourty litres of camel piss than deal with them.
 
So, there have been speed issues since yesterday (at least). Anyone know anything about that?
 
Neo-T said:
Think you got it wrong there has been speed issues since Axxess moved to MTN. See thread
http://mybroadband.co.za/vb/showthread.php/478852-old-Axxess-vs-new-Axxess
Click to expand...
I was talking about me though. Speeds seem to be back to normal now. I haven't been unhappy with speeds on MTN thus far actually. No throttling yet either. I feel bad for you guys! I know how much it sucks. I clocked 128GB on a 1Mbps account for last month since the 11th....

But, we Do need an Axxess rep here, unless Afriman is willing to cover them as well...
 
semaphore said:
Axxess dont give a **** they are the most useless support people on this earth. I would rather drink fourty litres of camel piss than deal with them.
Click to expand...

Wish I had seen this before I signed up for a 2Mb Uncapped line for this month. 17GB in a week and I'm being managed due to 'high usage'.
 
Last edited:
Randhir said:
Wish I had seen this before I signed up for a 2Mb Uncapped line for this month. 17GB in a week and I'm being managed due to 'high usage'.
Click to expand...

They are one of the cheapest accounts you can get though. If you need to download a lot get business. It's like R100 more on 2meg. Completely worth it.
 
Chevron said:
They are one of the cheapest accounts you can get though. If you need to download a lot get business. It's like R100 more on 2meg. Completely worth it.
Click to expand...

After shaping my account for downloads of 17GB in a week, they'll have to literally kiss my arse to get me to sign up with them again.
 
Randhir said:
After shaping my account for downloads of 17GB in a week, they'll have to literally kiss my arse to get me to sign up with them again.
Click to expand...

Oh well your loss then. They have the best priced business account on the market.
 
Chevron said:
Oh well your loss then. They have the best priced business account on the market.
Click to expand...

Not a loss for me at all. I've been trying to get them to sort this out since Friday. First I was told that the line worked 100% on their side, then I was given another account to test, which worked fine. Switched back to my account, fsckall progress. Sent them a few emails, no response. Contacted them on Twitter and all of a sudden my account is being managed - first time I'm hearing about this.

Would rather spend more elsewhere and actually get competent service.
 
guest2013-1 said:
Err... dude, you do realize Afrihost OWNS Axxess and both of them uses the exact same infrastructure and backbone right?
Click to expand...
They are run separately and their policies are different. (notice I didn't say better, just different ;-)
 
Taranis said:
They are run separately and their policies are different. (notice I didn't say better, just different ;-)
Click to expand...

Yeah.

That's why for people that don't mind being on MTN I always recommend Axxess business. Same quality account at a cheaper price, from a company that actually updates their network status page.
 
Been on hold for the last 10 minutes, listening to some crap techno junk.
 
Randhir said:
Been on hold for the last 10 minutes, listening to some crap techno junk.
Click to expand...

Lol.

I think we get it that their support is crap. :)

Just upgrade to business and you won't need to call support.
 
Chevron said:
Lol.

I think we get it that their support is crap. :)

Just upgrade to business and you won't need to call support.
Click to expand...

:erm: OK then.. If you think that that's good customer service...

And anyone who experiences service this crap is never going to give this pathetic company more money.. Anyone who does is just stupid.
 
20 minutes now. I wonder how long they keep you on hold if you're a Business account holder.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X