AXXESS SHAPED UNCAPPED WITH IS S.....

[Stigmata101]

With the launch of the shaped uncapped service from Mweb i am sure we all thought that the DSL market was going in the right direction. No sooner was Mweb's product out when the "Competition" started releasing their packages.

AXXESS was one of the last to release and seeing that i was happy with their technical service before I decided to go back to them from Mweb. BIGGEST MISTAKE EVER!!!!!!!!!!! :twisted:

The service is CRAP, I have a 4mb line so if you do a quick sum that is around R1000 a month. i am currently getting speed test result of 740kB where with Mweb i was always above 3.5MB. Downloading anything is painful, be it from the net or P2P.

As mentioned before their technical support WAS good so i gave them a call. Got some bitchy explanation that it is a shaped service and the chop spoke to me as if i was a ID10T. So i asked for a reason was they were limiting my line speed when the ad says there is no limiting and again we went back to the shaped line.

Now i am confused, i should be getting a 4mb service but i am getting a 0.74mb service, is that not limiting of my line speed.

After a lot of phone calls they are now blaming IS and spinning this BS story. So i try to be reasonable and in simple terms they tell me to get stuffed, if you don't like the service leave.

needless to say that is what i am going to do, it is back to Mweb for me. Point of this post, STAY AWAY FROM AXXESS, gone are the days that they cared about their customers, they are all about the money now and how much they can screw us out of.

 

[NuclearStr1der]

http://www.axxess.co.za/networkstatus.php

It's getting fixed. I have the same problem at the moment.

3 weeks. I'm going to stick it out with them for those three weeks, they've been entirely honest and quick-to-respond with my angry emails, which is very similar to your post.

But I feel your pain.

 

[Stigmata101]

I was going to give them the benefit of doubt, but since they adopted a bitchy attitude... they sort of made my mind up for me. They not even prepared to drop my account to 384k and give me back the difference. I asked them a simple question and get the run around and all they can say about paying for something that you are not get, ie the 4mb line, is there is nothing they can do about it. sorry to say but that is ****ty customer service. there has not once been mention of compensation to their users that are not getting the service that they paid for.

BTW, the tech guys spoke the biggest bunch of BS when i asked why i was getting low speeds. they went on about shaping, it was only when i spoke to management that i was informed about the problem with IS. I strongly feel that they should do something for all their users that have been inconvenienced by all THEIR PROBLEMS. if they were not ready for the market they should not have launched the product.

 

[NuclearStr1der]

I can understand why you'd be frustrated if you phoned in and got a bunch of BS - nobody wants their time wasted like that.

I emailed them in this case, and the answer I got back was the full IS story as well as an ETA on the fix. It was fast, accurate and reliable.

It's a pity that once guy could ruin a seemingly great reputation for an ISP. Anyhow - best of luck in the future

 

[Stigmata101]

I know what you mean. I have tried to be patient, but this is the second time that i have been burned at Axxess. it may be that i got the raw end of the deal and that others have had better luck, but i feel that it is important that people know it is not all sunshine and roses at Axxess

 

[Carbon_Fibre]

Since i was an existing axxess client, i too made the mistake of signing for axxess uncapped. Needless to say it's shyte

 

[S7wede]

The line quality atm does leave a lot to be desired, but I bet those who stick it through the next 2.5 more weeks will see a general increase.

I switched over to Axxess the second they launched the new uncapped accounts and while at first I was quite unhappy with the situation, after dealing with some lovely technical support, I now am prepared to stay with them through the hard times.

 

[hambone]

I ditched Axxess the moment the call center people got a stinky attitude. If they don't want my money, I'll find someone who does (like MWEB). Bad attitude and me don't sit well, obviously these uncapped accounts have caused a major stress for them, but that was never my problem. Before this I would have needed more than three hands to count the people I have referred to them. No longer. And IS should be ashamed too, though thier own fault perhaps, the're dragging the good name of countless ISP's through the dirt.

 

[Scoliosis]

I have the 384 shaped / throttled / choked but uncapped account with them. I downloaded 80 Gb in April and I am on 60Gb so far this month. It is slow but it works for me. The problem I have is I also bought the AxxessLite account from them (the R19/GB one) on their recommendation for WoW EU. This is an epic fail with pings consistantly > 800 ms. I consider paying the R95 for 5Gb as part of the learning curve and will change this at month end.

 

[JvanD]

Agreed = on the 4096 uncapped offering AXXESS stinks and I'm glad they removed it from the main site for time being.

 

[Stigmata101]

JvanD "Agreed = on the 4096 uncapped offering AXXESS stinks and I'm glad they removed it from the main site for time being." go have another look, they have had it advertised again for awhile now, trying to see how many more they can catch out.

S7wede I was going to give them a chance, but there ****ty attitude blow that right out the water.

bottom line is that they knew that this was coming before i joined them. also before i joined them i ask them how everything was running and they did not indicate that there were any problems, that was at the beginning of May. So basically they lied to me! had they said they were experiencing problems and i should wait until it is sorted out before joining I would of got a Lite account to see me through.

the way i see it, their thinking was something like this: Let us advertise our product even though we know it is broken. that way we should keep some of our customers that were leaving to go to other ISP's. We will piss some people off but stuff them, they can leave, if we keep 50% of the guys that sign up we would have done well.

I still say that AXXESS should compensate there current user base that is negatively affected. I don't care that IS is having **** as they are not my service provider, AXXESS is. when ask what they are doing to ensure that the service is get is what i paid for i got the blunt answer "NOTHING". not really what you call customer service.