Axxess Speed Issues Since Saturday - Why!!!

E

Ex_Landy_Oke

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Hi,

Anyone been experiencing issues with Axxess speed, especially on streaming. Netflix buffering every 30 to 60 seconds. Never had ANY issues like this before on 4mb line. Hulu+ does not even start buffering. Is it finally time to kick Axxess and move.? Get your shyte sorted Axxess. Axxess Guy? Like to comment??
 
Last edited:
Ex_Landy_Oke said:
Hi,

Anyone been experiencing issues with Axxess speed, especially on streaming. Netflix buffering every 30 to 60 seconds. Never had ANY issues like this before on 4mb line. Hulu+ does not even start buffering. Is it finally time to kick Axxess and move.? Get your shyte sorted Axxess. Axxess Guy? Like to comment??
Click to expand...

You on Business or home account?

I'm considering Axxess Business in a weeks so this would be helpful info.
 
Hey boet,

I'm on 4mb uncapped home account. I'm REALLY pulling my ****ing hair out at the moment with this issue. Unable to watch TV!!
 
I might be considering Afrihost Bus account as I know they do NO shaping. As far as I'm aware Axxess do shape/prioritise their business traffic.
 
Ok, I have created the free 3 gig account and changed on my router. NO buffering on Netflix, quality even looks better. Axxess needs to get their **** sorted.
 
Ex_Landy_Oke said:
Hi,

Anyone been experiencing issues with Axxess speed, especially on streaming. Netflix buffering every 30 to 60 seconds. Never had ANY issues like this before on 4mb line. Hulu+ does not even start buffering. Is it finally time to kick Axxess and move.? Get your shyte sorted Axxess. Axxess Guy? Like to comment??
Click to expand...

Good Morning Ex_Landy_oke,

Please DM us you Axxess Account number and we will ask our Technical Team to look into it for you.

The Axxess LADY ;)
 
I'm experiencing exactly the same issue. Buffering constantly on my 4mb uncapped Axxess line. Absolutely no problems on my FNB Connect account though. Logged a call with Axxess and their response was to tell me that the problem is some high IPC load and they are waiting on feedback from an upstream partner. So in the mean time I'm paying for a service each month that is not delivered as promised.
 
Yes, that's exactly the same story I got. Fact is Axxess, I really don't care!! I'm paying for a service and in my view I'm not getting what I'm paying for. So what now Axxess Lady!
 
Ex_Landy_Oke said:
Yes, that's exactly the same story I got. Fact is Axxess, I really don't care!! I'm paying for a service and in my view I'm not getting what I'm paying for. So what now Axxess Lady!
Click to expand...

As per our PM to you, we are in the process of trying to replicate the problem on our side in order to figure out what might be the cause, we will let you know as soon as we have more info.
 
I am also having less than ideal overall performance with my 1GB Axxess (considerably worse with my Afrihost 2Mbps uncapped account) on my 2Mbps line. Connection stability is not so great when connected with Afrihost, a little better when connected with Axxess, but P2P is not good at all on Axxess which being capped there is no excuse, on Afrihost it is at the moment pretty much useless and often see that the port is closed in my P2P application. Close and reopen the application and after a few minutes the new port which was open is closed again. One common ground, both accounts are using MTN Business as the main ISP!

Edit: thought I'd add this...

Connected via Axxess...

C:\Users\Philip>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 2 ms 3 ms 192.168.1.2
2 43 ms 13 ms 16 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 39 ms 20 ms 11 ms 41.181.51.182
4 17 ms 13 ms 12 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 86 ms * 13 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 13 ms 31 ms 37 ms 196.44.31.106
7 71 ms 11 ms 11 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 12 ms 27 ms 10 ms africainx.cinx.net.za [196.223.22.47]
9 47 ms 34 ms 44 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 * 89 ms 40 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
11 43 ms 227 ms 78 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 99 ms 44 ms 42 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
13 49 ms 47 ms 42 ms 41.203.24.42
14 37 ms 62 ms 38 ms 197.242.89.170

Trace complete.

Connected via Afrihost...

C:\Users\Philip>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 2 ms 3 ms 192.168.1.2
2 11 ms 11 ms 12 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 18 ms 13 ms 13 ms 41.181.201.94
4 16 ms 17 ms 38 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 14 ms 17 ms 14 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 15 ms 15 ms 14 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 13 ms 12 ms 12 ms 196.44.0.74
8 15 ms 15 ms 12 ms africainx.cinx.net.za [196.223.22.47]
9 40 ms 40 ms 39 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 47 ms 80 ms 100 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
11 44 ms 44 ms 52 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 44 ms 45 ms 44 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
13 42 ms 64 ms 43 ms 41.203.24.42
14 44 ms 45 ms 43 ms 197.242.89.170

Trace complete.
 
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I am experiencing the same for the past few days, netflix buffering all the time - rather annoying.
 
Seems there is no end in sight for the Axxess uncapped service issue where the service goes to auto management due to IPC issues. It's been a week with no resolve. I'm seriously shocked at the service and lack of resolution from Axxess with no plan of action on how to sort this issue. I'm paying for a service which in my view I am currently not getting. I have setup a free 3 gig capped account that works like a charm with no issues. Why have Axxess not taken it upon themselves to put me on capped bundle in the meantime while this issue is addressed. I know of at least 3 other people that experiences the exact same problem.

Shocking!!
 
Ex_Landy_Oke said:
Seems there is no end in sight for the Axxess uncapped service issue where the service goes to auto management due to IPC issues. It's been a week with no resolve. I'm seriously shocked at the service and lack of resolution from Axxess with no plan of action on how to sort this issue. I'm paying for a service which in my view I am currently not getting. I have setup a free 3 gig capped account that works like a charm with no issues. Why have Axxess not taken it upon themselves to put me on capped bundle in the meantime while this issue is addressed. I know of at least 3 other people that experiences the exact same problem.

Shocking!!
Click to expand...

Don't blame Axxess, blame MTN's inability to plan ahead.
 
Ex_Landy_Oke said:
Seems there is no end in sight for the Axxess uncapped service issue where the service goes to auto management due to IPC issues. It's been a week with no resolve. I'm seriously shocked at the service and lack of resolution from Axxess with no plan of action on how to sort this issue. I'm paying for a service which in my view I am currently not getting. I have setup a free 3 gig capped account that works like a charm with no issues. Why have Axxess not taken it upon themselves to put me on capped bundle in the meantime while this issue is addressed. I know of at least 3 other people that experiences the exact same problem.

Shocking!!
Click to expand...

You could upgrade to Business uncapped. It's quite affordable.
 
Just thought I'd add my findings...

I signed up for a 200gb capped account, which is supposed to be completely unshaped and unthrottled. Netflix was terrible on the account, continuous buffering and terrible quality. Changed to an Afrihost account and had no issues.

Spent a couple of days trying to sort it out with Axxess support, who first blamed my line and router. Then they blamed unotelly, even after I told them that Openweb and Afrihost worked fine...
 
Way69 said:
Just thought I'd add my findings...

I signed up for a 200gb capped account, which is supposed to be completely unshaped and unthrottled. Netflix was terrible on the account, continuous buffering and terrible quality. Changed to an Afrihost account and had no issues.

Spent a couple of days trying to sort it out with Axxess support, who first blamed my line and router. Then they blamed unotelly, even after I told them that Openweb and Afrihost worked fine...
Click to expand...

+1 I've had a similar experience, incompetent support staff who don't know what they are doing, particularly in the areas of dsl data and line management. I left immediately after dealing with them.
 
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