Axxess Speed Issues Since Saturday - Why!!!

Vote with your wallet.

MTN needs to start penalising based on individual usage and not everyone when the load is heavy. If they don't do this the abusers will just carry on abusing to the detriment of the average user.

I left the MTN network behind a month ago back to an ISP that runs off IS and it's been a pleasure, full 10Mbps during the day, even on P2P, done 30-40GB days, my average per day is around 5GB, with no issues and I'm still on 5 stars
 
I logged a fault with Axxess for my Axxess-hosted ADSL line 3 weeks ago. No response whatsoever. Called in yesterday only to be told the fault was resolved and closed. Yet the phone line is still hanging on the ground from where the wind blew it off the pole in a storm!!! WTF guys??
 
Hogrod said:
+1 I've had a similar experience, incompetent support staff who don't know what they are doing, particularly in the areas of dsl data and line management. I left immediately after dealing with them.
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I had the same thing - my line was blamed or Netflix itself, though the support guy did sound knowledgeable. I understand it's a difficult thing to pin point if it works their side, but still - clearly its an issue - I don't use HD Netflix as I watch on more than one device at a time and even on SD on a single device I get buffering at night.

I've cancelled my account and moved back to Web Africa. Moved away from them a month ago to save a few bucks - never had any issues with them, Netflix is fine again.
 
freethenet said:
I logged a fault with Axxess for my Axxess-hosted ADSL line 3 weeks ago. No response whatsoever. Called in yesterday only to be told the fault was resolved and closed. Yet the phone line is still hanging on the ground from where the wind blew it off the pole in a storm!!! WTF guys??
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Please DM us your account number so that we can follow up for you.
 
Hi
Could the kind Axxess Lady please see her DM?
Thanks :)
 
Hi Grimm,

On what network are you currently on and what is your monthly cost?
 
Does it perhaps have something to do with shaping?

I'm not sure at which points they start shaping, but I've had terrible performance on my 10mbps uncapped account since the beginning of the year. I average about 30-50GB a month, and have done so since the 10mbps Express product was launched, but this is the first time I've experienced less-than-full speeds.
 
Ex_Landy_Oke said:
Hi Grimm,

On what network are you currently on and what is your monthly cost?
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WebAfrica 10Mbps home uncapped - R499/m

Ilitirit said:
Does it perhaps have something to do with shaping?

I'm not sure at which points they start shaping, but I've had terrible performance on my 10mbps uncapped account since the beginning of the year. I average about 30-50GB a month, and have done so since the 10mbps Express product was launched, but this is the first time I've experienced less-than-full speeds.
Click to expand...

They shape you no matter how much you've used if their network is busy.
 
Ilitirit said:
What's the latency on WebAfrica like?
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Better than MTN

UK:
Code: 
Pinging www.bbc.net.uk [212.58.244.67] with 32 bytes of data:
Reply from 212.58.244.67: bytes=32 time=176ms TTL=50
Reply from 212.58.244.67: bytes=32 time=175ms TTL=50
Reply from 212.58.244.67: bytes=32 time=175ms TTL=50
Reply from 212.58.244.67: bytes=32 time=175ms TTL=50

Ping statistics for 212.58.244.67:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 175ms, Maximum = 176ms, Average = 175ms

US:
Code: 
Pinging www.nytimes.com [170.149.168.130] with 32 bytes of data:
Reply from 170.149.168.130: bytes=32 time=248ms TTL=239
Reply from 170.149.168.130: bytes=32 time=248ms TTL=239
Reply from 170.149.168.130: bytes=32 time=248ms TTL=239
Reply from 170.149.168.130: bytes=32 time=248ms TTL=239

Ping statistics for 170.149.168.130:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 248ms, Maximum = 248ms, Average = 248ms

JHB:
Code: 
Pinging www.google.co.za [74.125.233.95] with 32 bytes of data:
Reply from 74.125.233.95: bytes=32 time=8ms TTL=54
Reply from 74.125.233.95: bytes=32 time=8ms TTL=54
Reply from 74.125.233.95: bytes=32 time=8ms TTL=54
Reply from 74.125.233.95: bytes=32 time=8ms TTL=54

Ping statistics for 74.125.233.95:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 8ms, Average = 8ms

CPT:
Code: 
Pinging www.webafrica.co.za [41.185.61.34] with 32 bytes of data:
Reply from 41.185.61.34: bytes=32 time=29ms TTL=54
Reply from 41.185.61.34: bytes=32 time=29ms TTL=54
Reply from 41.185.61.34: bytes=32 time=28ms TTL=54
Reply from 41.185.61.34: bytes=32 time=28ms TTL=54

Ping statistics for 41.185.61.34:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 29ms, Average = 28ms
 
I'm not that concerned with the news server performance. I'm just tired of having my connection throttled randomly when I actually need the bandwidth for work.

I think I'll try WebAfrica for a month.
 
Ilitirit said:
I'm not that concerned with the news server performance. I'm just tired of having my connection throttled randomly when I actually need the bandwidth for work.

I think I'll try WebAfrica for a month.
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Exact reason I left the MTN network behind.

Tried downloading System Centre 2012 R2, which comes in at a hefty 7GB for all the packages and the download was crawling at 20KB/s also Windows and Windows Phone (App and OS) updates would not download if their network was busy

Edit: Just beware that WA has a 30 day cancelation policy
 
Hmmm... tried to create a WebAfrica account and it turns out I already have one with them. Probably used it for emergency bandwidth. Anyway, I signed up for the 10mbps Uncapped offering and am actually posting from that account now. One thing I noticed is that I wasn't able to change my password (kept telling me "Password Change Failed!"). Hopefully this isn't a sign of what my experience with WA will be like going forward.

It's a shame, I like Axxess as an ISP but I'm not really seeing the value in their 10mbps offering anymore because of the shaping.

Sorry for the OT, but I have to agree with grim that if you're not getting the service you want, try another provider. In my experience one ISP will never meet ALL your requirements, but it's up to you to find the best fit.
 
Ilitirit said:
Hmmm... tried to create a WebAfrica account and it turns out I already have one with them. Probably used it for emergency bandwidth. Anyway, I signed up for the 10mbps Uncapped offering and am actually posting from that account now. One thing I noticed is that I wasn't able to change my password (kept telling me "Password Change Failed!"). Hopefully this isn't a sign of what my experience with WA will be like going forward.

It's a shame, I like Axxess as an ISP but I'm not really seeing the value in their 10mbps offering anymore because of the shaping.

Sorry for the OT, but I have to agree with grim that if you're not getting the service you want, try another provider. In my experience one ISP will never meet ALL your requirements, but it's up to you to find the best fit.
Click to expand...

3 words:
Axxess Business Uncapped ;)
 
Chevron said:
If you dont want shaping you need a business account. And Axxess are the cheapest.
Click to expand...
I was with Axxess since 2009. I've never been shaped until this year. I'm not a heavy downloader; there's no reason for me to be shaped/capped. I don't see the need to go to a business account where I can have "unshaped" service for R5 more a month.
 
I really like Axxess and up to 3 weeks ago didn't have any complaints and Hulu, Netfilx worked like a charm. And then Saturday 3 weeks ago, BOOM it all went to *****. For 3 weeks now I'm unable to stream Netflix, Hulu without the service buffering every 30 seconds. I have 2 friends that are on uncapped as well and they are experiencing the same result. I have setup a 3 Gig free capped account and this works flawlessly. The thing that p!sses me of the most is that more than one tech has confirmed to me that they are aware of the issue in Cape Town and that it is caused due to IPC issues which due to congestion on the Axxess uncapped service automatically put customer accounts into management mode whether they have done 5 or 300 gig for the month. Yet The Axxess Lady keeps on telling me that they are still trying to find the cause of the issue! MAJOR conflict in stories. Worst is, Axxess is making NO attempt to recommend an alternative, LIKE, converting my account to a capped account while this issue is being addressed. I renewed my service again on the 3rd March and have now asked for this to be credited so that I can convert this to Capped data or LEAVE for greener pastures.

Thing is, I was one of the CLEVER guys that cancelled DSTV to opt for the dopbox setup. Best move I ever made, BUT Axxess is killing the experience.
 
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