Axxess Speed Issues Since Saturday - Why!!!

Ex_Landy_Oke said:
I really like Axxess and up to 3 weeks ago didn't have any complaints and Hulu, Netfilx worked like a charm. And then Saturday 3 weeks ago, BOOM it all went to *****. For 3 weeks now I'm unable to stream Netflix, Hulu without the service buffering every 30 seconds. I have 2 friends that are on uncapped as well and they are experiencing the same result. I have setup a 3 Gig free capped account and this works flawlessly. The thing that p!sses me of the most is that more than one tech has confirmed to me that they are aware of the issue in Cape Town and that it is caused due to IPC issues which due to congestion on the Axxess uncapped service automatically put customer accounts into management mode whether they have done 5 or 300 gig for the month. Yet The Axxess Lady keeps on telling me that they are still trying to find the cause of the issue! MAJOR conflict in stories. Worst is, Axxess is making NO attempt to recommend an alternative, LIKE, converting my account to a capped account while this issue is being addressed. I renewed my service again on the 3rd March and have now asked for this to be credited so that I can convert this to Capped data or LEAVE for greener pastures.

Thing is, I was one of the CLEVER guys that cancelled DSTV to opt for the dopbox setup. Best move I ever made, BUT Axxess is killing the experience.
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So why not upgrade to business?
 
I would boet! I just want my fricking R499 that I paid last week back. I'm not paying for the Uncapped service which I'm not going to use and then forking out more "thom" to get business capped account going.
 
m0zy said:
:D

You don't need to be a business to use them. But I must add that those accounts "Are da business" if you know what I mean ;)
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I know, but I'm not paying for a business product because their home offering is useless.

I'd rather spend the same money for a home uncapped account from another provider that performs way better.
 
Ex_Landy_Oke said:
Hi,

Anyone been experiencing issues with Axxess speed, especially on streaming. Netflix buffering every 30 to 60 seconds. Never had ANY issues like this before on 4mb line. Hulu+ does not even start buffering. Is it finally time to kick Axxess and move.? Get your shyte sorted Axxess. Axxess Guy? Like to comment??
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The issues you are experiencing are as a result of high network demand in the South and East (Cape Town, Port Elizabeth and Durban), resulting in real time services being affected on Uncapped accounts. This infrastructure is expected to be upgraded within 3 weeks, which will resolve the congestion. We appreciate your understanding whilst we await completion of the upgrade.
 
The Axxess Lady said:
The issues you are experiencing are as a result of high network demand in the South and East (Cape Town, Port Elizabeth and Durban), resulting in real time services being affected on Uncapped accounts. This infrastructure is expected to be upgraded within 3 weeks, which will resolve the congestion. We appreciate your understanding whilst we await completion of the upgrade.
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Thanks for being open about it. Makes it much easier to be understanding.

Would this affect the Business accounts as well?
 
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