Hi. Can anyone shed some light on why if I enable my static ip on the Axxess portal, I can't resolve any hostnames. As soon as I disable it, everthing works. I can ping and do a traceroute to 8.8.8.8 but no browsing. I've tried direct on the ONT with pppoe details and multiple dns server addresses, but it does not work.
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Axxess Static IP
- Thread starter RonnieZA
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Hi there,
Here are some steps you can take to troubleshoot and potentially resolve the issue:
If the issue persists, please don't hesitate to contact our Axxess support team. We can provide specific assistance based on your account and network setup. If you cannot get in contact for any reason, please leave us your Axxess account number.
Regards
Here are some steps you can take to troubleshoot and potentially resolve the issue:
- Check IP Configuration: Please verify that the static IP configuration you entered in the Axxess portal matches the correct details for your network, including subnet mask and gateway. Ensure that there are no typos or errors in the configuration.
- DNS Configuration: Confirm that the DNS server addresses you've entered are correct. You might try using different DNS servers to see if the issue persists. Common public DNS servers include Google's (8.8.8.8, 8.8.4.4), Cloudflare's (1.1.1.1), or OpenDNS (208.67.222.222, 208.67.220.220).
- Test Connectivity with IP Addresses: Since you mentioned being able to ping and traceroute to 8.8.8.8, it indicates that your basic network connectivity is working. Try accessing websites directly by entering their IP addresses in the browser to see if it's a DNS resolution issue or a broader connectivity problem.
- Firewall and Security Software: Ensure your firewall or security software is not blocking the connection. Temporarily disable any firewall or security software and check if the issue persists.
- MTU Settings: Incorrect Maximum Transmission Unit (MTU) settings can sometimes cause browsing issues. Try adjusting the MTU settings on your router or network interface to see if it makes a difference.
- Router Firmware Update: Check if any firmware updates are available for your router or ONT. Updating the firmware could potentially address compatibility issues.
If the issue persists, please don't hesitate to contact our Axxess support team. We can provide specific assistance based on your account and network setup. If you cannot get in contact for any reason, please leave us your Axxess account number.
Regards