Axxess, the new great wait.

[Browser]

Has anyone else been put on hold for ages when phoning Axxess?

Every time I've phoned in the last week I've had to wait for well over 10 minutes listening to them brag about their service while on hold. Yes great bloody service waiting for ages watching the phone bill climb while some annoying nonsense plays in repeat.

I know many people say Telkom is bad, but I've honestly only waited this long for Telkom to answer about twice in over 10 years.

I'm already starting to wonder if signing up with them was a mistake. Also two unanswered emails (asking the same question) doesn't inspire much confidence either.

 

[aborg]

Yeah it does happen from time to time, specially later at night - maybe they only have one guy running the graveyard technical hotline shift?

 

[Tinuva]

It also doesn't help sending multiple mails about the same problem. Because now you get more than one person working on the same problem ie. wasting time + wasting resources meaning the queue for everything grows...

But I guess if they made like mweb, where if they receive a mail, they can at least send an automated mail back saying the mail was received and someone will answer as soon as they get to it.

 

[Browser]

The calls were not during a graveyard shift, they were both made between 11am and 2pm.

Well after 3 days of waiting for a reply to the email and still no answer....

 

[fionab]

My calls where not even answered!

 

[mystic007]

The Axxess rep on this forum has also been absent for the last month. I am still waiting for a reply to a PM I sent to him a month ago.