Axxess - very bad first impressions

[whatwhat]

Axxess - very bad first impressions (and now very bad 2nd impressions)

So I joined Axxess today on their uncapped express fibre+ system.

All goes well till it gets to the credit system, they get an 500 SSL error and obviously payment doesnt go through.
I log in with my new details, account is not activated as expected and I just send a ticket through to find out if they can re-run it.

Since I dont get a response (not even those autoemails that tell you how important you are to them), I call their helpcentre. The lady says their creditcard systems are down, and suggests that I do an EFT transfer however I will need to wait however long it takes to clear before it gets activated and I need to fax them proof of payment. When I asked if I could just retry the creditcard payment every few hours till it goes through, or if it will retry she said I need to ask "Technical", who ofcourse have no idea what I'm talking about.

I don't expect them to perform miracles if they have payment processor issues, but at least know basics about your billing systems.

 

[<moLe>]

telephone jockeys are useless..wether they be from axis, american gold or india...In sa's case I believe them to be little more than just another place for people to "fix" their BEE related issues.

 

[fionab]

I pay via eft and email the pdf proof to them and usually I am up and running quickly.

 

[whatwhat]

Ok well up and running thanks to myself. Still no answer on the ticket but I eventually managed to get an CC payment through.

I thought about moving my ADSL line over to them as well when I bought the account, but think I'll keep it with Telkom...

 

[whatwhat]

So 3rd of June, and still not even a response or acknowledgment of the ticket.
lol.

Pathetic.

 

[davemc]

Yup. Not good.

 

[Kosmik]

I can't talk much about their billing as mine is via credit card debit order and have had no issues but I like their support. Anwering the phone @ 12:45am to sort out a issue is nice

 

[lerouxjj]

Ok well up and running thanks to myself. Still no answer on the ticket but I eventually managed to get an CC payment through.

I thought about moving my ADSL line over to them as well when I bought the account, but think I'll keep it with Telkom...

How is the speeds on the account? Latency? I have a uncapped 384 SAT and I am considering to switch to fibre.

SAT is very bad, lots of latency and very slow.....

 

[Hurricane]

I've switched to axxess-express option as of monday the 1st of June. I am not very impressed at all I can't play international online games as the latency is over 2000ms on the two games I play name eve-online and wow.

As far as Axxess is concerned, I've been with them for over 2years now and there service is the best I've encountered as for the adsl-express account I don't know what to think maybe this statement is more fitting "If it sounds to good to be true, it probably is".

 

[aborg]

Express Sat speed has been very bad lately, I can't get passed 50 KB/s were I usually got +350 KB/s after hours...wonder if this link is not getting congested or 'capped at 50KB/s'...so much for unlimited speed after hours

 

[StevenC]

Yeah - the semi shaped package is shaped all the time now it seems...

Gonna give em a call tomorrow, find out WTF the tech monkeys are doing about it

 

[heynnow]

I know there was a problem on their Credit Card System - something like ABSA gateway error, but it seems to be resolved. I think the ticket system might be broken, but geez that 24/7 support is a winner.

I have had the best experience with Axxess. Ive been on Vitality (uninformed operators), openweb(need i say more) and webafrica(nice local caps), Axxess +1

 

[whatwhat]

I keep getting PAP authentication issues with the account. Sent an email earlier this week and they just said if I still have issues they will reset the account.

Had more problems last night, account works then I get PAP errors. Sent an email at 9pm, still no response from them.

Pathetic. Maybe they just dont care about new subscribers.

 

[whatwhat]

I keep getting PAP authentication issues with the account. Sent an email earlier this week and they just said if I still have issues they will reset the account.

Had more problems last night, account works then I get PAP errors. Sent an email at 9pm, still no response from them.

Pathetic. Maybe they just dont care about new subscribers.

 

[Kosmik]

I've switched to axxess-express option as of monday the 1st of June. I am not very impressed at all I can't play international online games as the latency is over 2000ms on the two games I play name eve-online and wow.

As far as Axxess is concerned, I've been with them for over 2years now and there service is the best I've encountered as for the adsl-express account I don't know what to think maybe this statement is more fitting "If it sounds to good to be true, it probably is".

Hurricane, I play Eve quite a bit and I find the line fine even during the threshold hours for Eve. Are you on the + or normal?

 

[whatwhat]

The + account is good for gaming, when it works.

 

[whatwhat]

Still nothing, and their phones keep ringing.

<sigh>

Am I the only one they are ignoring?

 

[Kosmik]

Still nothing, and their phones keep ringing.

<sigh>

Am I the only one they are ignoring?

You using 0861 300 900? I always get through.

 

[whatwhat]

Yes that was the number.

Also, still no reply from their support email. At least the account is semi working again.

I thought Axxess was suppose to be good? Is there anyone on the forum from them who I can PM to see if they are still in business.

 

[whatwhat]

Yeah, still no response to any mails I've sent

Thanks Axxess. You rock.