Axxess what is going on

[PurSpyk!!]

Since last week Tuesday, my speeds on my uncapped premium 20Mbps account have been extremely poor, contacted Axxess support, all you get is restart your router, do this, over and over, their client dashboard has errors you cannot check your line or re create your port, this gets reported, no rush to fix, amazing. So now after all this time, still the same crap, even messages sent via Facebook get ignored. Anyone else experience poor service from Axxess recently, Been a client for years and this has never happened?

Steam updates have been downloading at 2.4Mb/s, now sit at 1MB/s

 

[cavedog]

Are you sure you aren't being throttled? Axxess and Afrihost loves their shaping and throttling.

This is a capped account on an Openserve 200Mbps fibre line. Twitch streaming perfectly no issues.

 

[PurSpyk!!]

Could be I used to be on a capped account, then last month switched to premium uncapped, and it was fine, great speeds all day, now this moth its a **** house, and support is useless.

 

[cavedog]

Could be I used to be on a capped account, then last month switched to premium uncapped, and it was fine, great speeds all day, now this moth its a **** house, and support is useless.

Maybe look at another ISP or change to a capped account?

Infogro.co.za is pretty decent even latency wise.

 

[PurSpyk!!]

I am waiting for fibre, they dug up my driveway and pavement 3 months ago, nothing has been reinstated and no fibre yet, cables not even connected to junction boxes, total mess. This is Frogfoot and Octotel

 

[ArtyLoop]

I am waiting for fibre, they dug up my driveway and pavement 3 months ago, nothing has been reinstated and no fibre yet, cables not even connected to junction boxes, total mess. This is Frogfoot and Octotel

Ooooh Nooo Octofail... you’re going to cry

 

[PurSpyk!!]

Ooooh Nooo Octofail... you’re going to cry

I was hoping to eventually use Frogfoot, but they seems to be falling over each other, Lakeside is a total mess, I have has my driveway dug up 3 times, and they dug some odd trenches perpendicular to the main trench, left this open for a few days, not marked off, then backfilled, with no compaction, when you walk on the pavement you actually sink into the ground. The amount of litter and bits of cabling left on the pavement, and hidden in the plants was terrible, sent them photos, nothing was done about it.

 

[The Axxess Lady]

Since last week Tuesday, my speeds on my uncapped premium 20Mbps account have been extremely poor, contacted Axxess support, all you get is restart your router, do this, over and over, their client dashboard has errors you cannot check your line or re create your port, this gets reported, no rush to fix, amazing. So now after all this time, still the same crap, even messages sent via Facebook get ignored. Anyone else experience poor service from Axxess recently, Been a client for years and this has never happened?

Steam updates have been downloading at 2.4Mb/s, now sit at 1MB/s

Hi @PurSpyk!!, please email your account details to [email protected] so I may assist. Thank you.

 

[PurSpyk!!]

Well eventually after almost 2 weeks of asking for speedtest results, I called Telkom, a day later a guy was at my premise, line switched, checked and up and running. Odd how Telkom these days provide a better service.

 

[cavedog]

Well eventually after almost 2 weeks of asking for speedtest results, I called Telkom, a day later a guy was at my premise, line switched, checked and up and running. Odd how Telkom these days provide a better service.

Guessing it's fixed now? Was it a line fault?

 

[RedViking]

I also had not so great service not too long ago. There was a fault with the line and Axxess told me I have to phone Telkom to sort it out. In the past they used to organise it, log the fault and keep me updated. Hope they are not going the same direction as Afrihost.

 

[PurSpyk!!]

Guessing it's fixed now? Was it a line fault?

No one can actually tell me, but it seems to be working now, although occasionally there are still issues