Axxess

L

lupedelupe

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Joined
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Uncapped 4MB account.

Day 1:
1830, getting 38KB/sec on 200MB file I am trying to download.
1930, down to 23 KB/sec. File an online ticket to establish if this is normal.
2000, incomplete download timed out.

Day 2:
0630, fast connection, speeds as I would expect them to be.
1830, note that support ticket is unresolved. Download speed once again 38KB/sec.
1840, call support and told I am being shaped as other traffic enjoy priority "network very busy". I query if I can expect this to improve, am told technicians are working on it. Ask what the problem is am told no problem. Ask what techs are working on am told no problem.
No explanation for why my ticket has been ignored.
2134, 37KB/sec.
2223, 39KB/sec.

Day 3:
0630, 30KB/sec.

So 38KB/sec is normal at 1840 in the evening? And it then times out before it can save a measly 200MB file?

I must PAY for this?

Please tell me I am gravely mistaken or was fed the wrong information, because I do not consider this a fair or functional service.
 
Last edited:
I am also experiencing extreme slowness. It was never like this before on uncapped. I used to be on 2mb. Recently upgraded to 4mb from Telkom but I am worse off it seems.

Phoned the support desk, got the usual waffle.... Change DNS, must phone Telkom to ask to reset port etc. What other providers are out there, will switch next month to someone else. Recommendations?
 
I am on a 50GB capped account on a 10mb line, I average 55kbps download. They claim it must be my side but when I use any other ISP's capped account I get full speed.
I will be cancelling very soon though, unfortunately Im stuck for a few more weeks due to the static IP.
 
2010, up to an eye-watering 45KB/sec.

I think I want my money back ... not what I paid for.
 
lupedelupe said:
2010, up to an eye-watering 45KB/sec.

I think I want my money back ... not what I paid for.
Click to expand...

I tried that not as easy as one would hope on a no contract package.

Dear Grubscrew,

This ticket is in response to [Axxess Website Contact Mailer], created on 2013-11-25 19:47:13

Good Day

The reason why the control panel allows you to only set the end date to December is because debit orders are submitted from the 25th for the following months payments.

If you would still like to cancel the account, I would suggest you speak to the accounts department between 8am - 5pm, Monday - Friday.

Regards
Lyle Thuynsma
Previous Correspondence


Department: [email protected]

Message: Hi,

I tried your 10mb uncapped Special. I am unhappy with the product and your service(slow response to support ticket and the inability to reach anybody with telephonic support after 19h00 at night) I did try to cancel, but I see that I am only allowed to cancel at end of December. As I understand this product is sold as "no contract" what is with the calender month's notice? Please let me know what is going on.
Click to expand...
 
Day 3:
0630, 30KB/sec.

This is an entirely useless connection.
 
lupedelupe said:
Uncapped 4MB account.

Day 1:
1830, getting 38KB/sec on 200MB file I am trying to download.
1930, down to 23 KB/sec. File an online ticket to establish if this is normal.
2000, incomplete download timed out.

Day 2:
0630, fast connection, speeds as I would expect them to be.
1830, note that support ticket is unresolved. Download speed once again 38KB/sec.
1840, call support and told I am being shaped as other traffic enjoy priority "network very busy". I query if I can expect this to improve, am told technicians are working on it. Ask what the problem is am told no problem. Ask what techs are working on am told no problem.
No explanation for why my ticket has been ignored.
2134, 37KB/sec.
2223, 39KB/sec.

Day 3:
0630, 30KB/sec.

So 38KB/sec is normal at 1840 in the evening? And it then times out before it can save a measly 200MB file?

I must PAY for this?

Please tell me I am gravely mistaken or was fed the wrong information, because I do not consider this a fair or functional service.
Click to expand...


Good day,

Please PM us your account details so that we can investigate for you.

The Axxess Lady
 
Answer (in short): some software somewhere decides Axxess has far too many customers for its own good/oversubscribed backbone/insufficient infrastructure and therefore downloading anything is a very, very time-consuming task.

And you had better hope your paltry 200 MB file does not time out before it finishes downloading.

What I didn't realise when I first posted this is that 38KB/sec is quite good! In the twenties now. Just like dial-up used to be.

Poor show Axxess (worst in 19 years on the Net).
 
After reading all the terrible experiences with Axxess over the past few weeks I will not go near their uncapped products.
 
My usage for the past couple of months:

Dec: 50GB so far
Nov: 250GB (45GB of that was in a single day)
Oct: 150GB
Sep: 145GB
Aug: 185GB

The network hasn't been the fastest recently with MTN, that provides their backbone, running out of IPC capacity and only getting more next year. But at R375/m for 10Mbps I'm not complaining.

Also download using the right protocols and you will get full line speed 24/7
 
5 kb/sec this morning. Yes, that's FIVE.

Am I being punished for saying nasty things about Axxess :whistle:

Lucky you grim. Don't always have a choice of protocols ...

Here's a thought: why don't you call your company NoAxxess?
 
The consistency with which certain protocols are placed 'under management' – not due to my usage – is remarkable. I consistently get poor speeds. At ALL HOURS.

Your backbone is hopelessly inefficient, and I have pissed my money away. Never again. What an utter waste of time and money. I can only hope this serves as a warning to anyone else considering signing up with Axxess. My advice: don't.
 
Oh wait, it gets better.

Tried to log in this morning by the usual copy-and-paste method (like I had been since signing up) and am informed my username/password is incorrect.

LOL!

Request a new password, and "... be sent to you shortly." [fingers tapping ... come on, hurry will you?]

I know half your connections are Morse Code (that's when it doesn't time out at 97%), but do you expect me to check my PO box for a new password. You do know about email, don't you?
 
I use normal protocols and business tools on a *capped* 50GB account and it rarely gives a speedtest faster than 512kb despite being on a 10mb line.
I can hear the guys trenching outside my server room window though... by tomorrow my 10mb Neotel fibre will be in and I will be free of axxess and their slower than slow network.
Also I have logged faults with axxess about this and they recon there is nothing wrong on their side(despite me using a router that I bought from them that was setup by them)
 
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