Back to basics

[rpm]

Back to basics

WITH AN EVER-GROWING demand for better customer service and an increasingly demanding global client base, the call centre industry is going back to basics, says Dimension Data's latest Global Contact Centre Benchmarking Report.

 

[Tns]

tell telkom that they don't give a flying squirrel

 

[bekdik]

tell telkom that they don't give a flying squirrel

Telkom? Maybe Telkom's owner is a better candidate.

Telkom, in which government holds a 39 percent direct stake and a further 17 percent through the Public Investment Corporation, still has a monopoly of fixed telecommunications

 

[johandutoit2000]

Why is it that companies are not improving their email response times? If they could do that, then nobody would have to call them. I just don't get it.

 

[LordFoom]

The email issue is ridiculous. Try and sort anything out via email, which is my preference, and it almost always results in an email back,late, that doesn't answer my question/concern/complaint and urges me to Phone In.