Bad ping Local/International.

Ulquiorra

Active Member
Joined
Apr 1, 2013
Messages
48
I'm in dire need of help. Any help, I'm super despondent (Moedeloos xD)!

My gaming randomly started lagging one afternoon 2 weeks ago. I first thought it was my ISP, and after sometime without the help of them (Fu webafrica), i figured out it doesn't matter which isp/router/pc i use. Tested my game ping on 3 different PC's, 2 different routers with 4 different ISP's. The results are the same.

This is my latest test that I've done. I really hope there is someone here that can notice something or help me in someway.

I did a Gw2 server ping test whilst playing:

Ping statistics for 206.127.146.107:
Packets: Sent = 188, Received = 184, Lost = 4 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 185ms, Maximum = 197ms, Average = 187ms

The ingame ping told me i had an avg of 358ms. (The last 2 years it was always between 190-220)

I then went and did winMTR test while playing:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| rfc.private.address.invalid.query - 0 | 281 | 281 | 0 | 0 | 9 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| cdsl1-rba-vl2253-ipc.ip.isnet.net - 16 | 174 | 147 | 11 | 36 | 214 | 11 |
| cdsl1-rba-vl2253.ip.isnet.net - 3 | 254 | 247 | 11 | 14 | 77 | 11 |
| cdsl1-rba-vl150.ip.isnet.net - 3 | 257 | 251 | 11 | 13 | 76 | 12 |
| core1-pkl-tg0-7-0-0.ip.isnet.net - 11 | 198 | 177 | 12 | 17 | 76 | 12 |
| 168.209.201.93 - 14 | 186 | 161 | 177 | 181 | 234 | 179 |
| xe-4-3-2.edge3.London1.Level3.net - 7 | 221 | 206 | 175 | 186 | 228 | 207 |
| ae-4-90.edge6.Frankfurt1.Level3.net - 2 | 269 | 266 | 182 | 191 | 300 | 182 |
| ae-4-90.edge6.Frankfurt1.Level3.net - 3 | 257 | 251 | 185 | 193 | 246 | 191 |
| 195.16.161.58 - 4 | 245 | 236 | 185 | 192 | 244 | 186 |
| 206-127-157-86.ncsoft.com - 1 | 273 | 271 | 188 | 197 | 411 | 189 |
| 206-127-157-102.ncsoft.com - 2 | 265 | 261 | 186 | 211 | 515 | 201 |
| 206-127-146-107.ncsoft.com - 4 | 246 | 237 | 186 | 197 | 392 | 199 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Then tried dota2 local server (Johannesburg situated)

Ping statistics for 196.38.180.1:
Packets: Sent = 151, Received = 148, Lost = 3 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 28ms, Average = 13ms

Then winMTR while playing:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| rfc.private.address.invalid.query - 0 | 261 | 261 | 0 | 0 | 9 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| cdsl2-rba-vl2766-ipc.ip.isnet.net - 12 | 181 | 160 | 11 | 36 | 213 | 14 |
| 196.38.73.85 - 2 | 250 | 247 | 11 | 13 | 22 | 12 |
| cdsl2-rba-vl150.ip.isnet.net - 3 | 238 | 232 | 11 | 12 | 22 | 12 |
| core1-pkl-tg0-7-0-0.ip.isnet.net - 7 | 206 | 192 | 12 | 16 | 33 | 16 |
| core1a-pkl-te-1-2.ip.isnet.net - 9 | 198 | 182 | 12 | 13 | 26 | 13 |
| 196.38.180.1 - 11 | 182 | 162 | 12 | 14 | 28 | 14 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Tried google.co.za

Ping statistics for 216.58.223.3:
Packets: Sent = 136, Received = 133, Lost = 3 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 22ms, Average = 12ms

Then winMTR test:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| rfc.private.address.invalid.query - 0 | 222 | 222 | 0 | 0 | 5 | 0 |
| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |
| cdsl1-rba-vl2253-ipc.ip.isnet.net - 14 | 143 | 123 | 11 | 24 | 199 | 13 |
| cdsl1-rba-vl2253.ip.isnet.net - 2 | 210 | 207 | 11 | 13 | 33 | 12 |
| cdsl1-rba-vl150.ip.isnet.net - 1 | 218 | 217 | 11 | 13 | 29 | 13 |
| core2-pkl-t0-7-0-0.ip.isnet.net - 11 | 155 | 138 | 0 | 15 | 31 | 12 |
| 196.26.0.130 - 2 | 211 | 208 | 11 | 16 | 93 | 13 |
| 72.14.205.16 - 4 | 199 | 193 | 11 | 15 | 91 | 13 |
| 72.14.237.239 - 17 | 136 | 114 | 12 | 15 | 106 | 13 |
| www.google.co.za - 14 | 147 | 127 | 11 | 13 | 32 | 12 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Lagged in both games - unplayable lag. Rubberbanding around.
Dota2 updated @ avg of 400 kb/s which is normal.
Anything else I download is going at normal speeds.
This affects only my gaming. It's now been like this for 2weeks.

Experiencing 14% packet loss to google.co.za >.<"

Any help would be appreciated - I have a month off coz I'm inbetween jobs. I was planning on spending a good amount of time gaming. So far I'm screwed >.<"
 

HavocXphere

Honorary Master
Joined
Oct 19, 2007
Messages
31,512
The line is dodgy I reckon. Post the line stats.

Could also be exchange though...either way something is seriously farked.
 

Ulquiorra

Active Member
Joined
Apr 1, 2013
Messages
48
I've been told my line stats is fine. Here is it though ^^


Mode: ADSL_G.dmt
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 201 120
Attenuation (dB): 265 175
Output Power (dBm): 51 41
Attainable Rate (Kbps): 11936 1084
Rate (Kbps): 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0

My pc is the only device currently connected to the router.
Also my games is perfect when I play with my pc at my friends house/U-MATE (internet cafe - yes I'm that desperate to play games >.<")
 

HavocXphere

Honorary Master
Joined
Oct 19, 2007
Messages
31,512
Stats look fine to me, so possibly bad exchange.

Run a this round 11PM - ideally on a school night:

Ping mybroadband.co.za -n 100

and repeat Saturday at like 8PM. If the exchange is screwed then it should show significantly different readings
 

Ulquiorra

Active Member
Joined
Apr 1, 2013
Messages
48
Just did that test here is results:

Ping statistics for 197.242.89.170:
Packets: Sent = 100, Received = 98, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 19ms, Average = 14ms

Did a winMTR test too:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| rfc.private.address.invalid.query - 0 | 100 | 100 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| cdsl1-rba-vl2360-ipc.ip.isnet.net - 16 | 63 | 53 | 11 | 43 | 231 | 18 |
| cdsl1-rba-vl2360.ip.isnet.net - 3 | 92 | 90 | 11 | 15 | 26 | 15 |
| cdsl1-rba-vl150.ip.isnet.net - 2 | 96 | 95 | 11 | 16 | 35 | 11 |
| core2b-pkl-te0-0-0-0.ip.isnet.net - 8 | 76 | 70 | 12 | 17 | 34 | 27 |
| 168.209.1.169 - 10 | 72 | 65 | 11 | 14 | 25 | 17 |
| mi-za-rba-epe1-te2-2-304.ip.isnet.net - 8 | 76 | 70 | 12 | 15 | 37 | 14 |
| 197.96.148.73 - 12 | 70 | 62 | 12 | 21 | 154 | 21 |
| 196.34.90.125 - 2 | 96 | 95 | 11 | 19 | 100 | 13 |
|CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za.africainx.net - 3 | 92 | 90 | 13 | 19 | 71 | 17 |
|41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net - 0 | 100 | 100 | 14 | 19 | 45 | 18 |
| core-access-switch1.jnb1.host-h.net - 0 | 100 | 100 | 13 | 18 | 42 | 14 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| www.mybroadband.co.za - 10 | 72 | 65 | 13 | 17 | 46 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I'll do the tests on Saturday again, although I would hope for a sooner solution ^^
 

HavocXphere

Honorary Master
Joined
Oct 19, 2007
Messages
31,512
Looks like 2 problems. You should be getting packet loss on that.

>I would hope for a sooner solution ^^

Well those are the classic congested vs uncongested times. Doesn't have to be those specific ones.

Don't think this is going away anytime soon though. :/

Not sure why the MTR readings are all over the place while the ping is stable though...
 

Ulquiorra

Active Member
Joined
Apr 1, 2013
Messages
48
Thanks for the help so far though :) - Would asking telkom to change my port to a different one on the exchange, make a difference?

edit:

Did some PingPlotter test to Mybroadband.co.za:



There is a ton of jitter on the 3rd hop >.<"
 
Last edited:

fragtion

Expert Member
Joined
Dec 26, 2004
Messages
2,739
Try another ISP for a while which is not IS based. Best bet for line testing is to ping a Telkom IP (such as 196.43.1.14) via a Telkom account
 

khrone

Member
Joined
Dec 12, 2012
Messages
27
hey Ulquiorra, where about do you stay? I've been experiencing the same problems on this side =\

Downloads/ YT is fine-ish, but my latency is horrible
 

Raven007140

Active Member
Joined
Mar 2, 2014
Messages
44
I've been having this exact same problem! Download speeds are fine but packet loss makes gaming impossible, as well as a higher than usual international latency!
 

VooDooC

Expert Member
Joined
May 19, 2009
Messages
1,031
Same issue here, phoned telkom to have a look at our exchange. Apparently the card I'm connected to at the exchange's bandwith is at 90% in use. They offered to move me to a different card that has more bandwith available and now my ADSL is not working at all. Not syncing nothing, 5 days later and they still haven't fixed it.
 
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