Bad Service

ChatsworthM said:
Chatsworth,durban
What does 6 months mean? This issues going on from January with Telkom trying to fix an ADSL via a computer at there call centre
Dnt ask how many calls later it is still getting worst by the day
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6 months normally means 6 months, but there are times where it can be 6 months, which take 6 months long and 6 months is unwarranted.
 
genetic said:
6 months normally means 6 months, but there are times where it can be 6 months, which take 6 months long and 6 months is unwarranted.
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Contract is over 2 year old,just started having problems in 2020 January until now
 
ChatsworthM said:
Without Telkom not making an effort to sort the problem out,can you help or guide me in the direction of who or what can be done to sort this out
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The quickest way is to log a fault online instead of dealing with the call centre. https://apps.telkom.co.za/assurance/public/checkfaults
(Enter number, click on Check Faults, then when the screen refreshes, click on Report Fault.)
Once a fault has been logged, they will not be able to close it until your connection problem has been resolved.
Besides, you could even get a credit on your monthly account for the days (or weeks) that you have kept the fault status active.
 
To the OP (that's you ChatsworthM), try "D"'s suggestion. I have also had success on Twitter. The agents there seem to be mostly competent.

@TelkomZA
 
isie said:
^This - Telkom Support on Twitter was great - especial the guy named Frank (I kid you not)
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Frank was the best, he helped me switch my ADSL from interleaving to fastpath back in 2017 when my latency was really bad.
 
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