I succumbed to a Vodacom Weekender contract on Saturday for a number of reasons and have had nothing but problems ever since. I got handed the really pretty Sony Ericsson K800i along with the contract and have been unable to connect to the internet on it at all.
On Monday I spoke to no less than 6 Vodacom helpdesk staff who kept reassuring me they'd send me the internet settings for the phone. I still haven't received anything from them...yesterday I tried to download the settings from the vodacom4me website...it said the setting were sent...I'm still waiting...I eventually went global and went to the www.sonyericsson.com website and downloaded the internet setting for the phone there...I got them. But the internet is still not working. Yesterday I held on to the phone (082 1082 helpdesk) for a combined (more than an) hour waiting for someone to answer my call. This morning I managed to get hold of someone who promises me something will happen in 4 to 6 hours! She's logged a response with the IT department. I should jolly well hope so.
I can't stand this incompetency. They draw you into their contracts and then can't sort out the problems when they occur, and this to a NEW customer. I don't think i'm ever going to do this phone contract ever again through Vodacom.
Oh, and the cherry on the top...on Saturday when asked if I wanted caller ID activated I said yes and the consultant ticked the appropriate block...guess what...I have no caller ID. I had to ask for that to be activated as well. That'll take 1-2 hours.
On Monday I spoke to no less than 6 Vodacom helpdesk staff who kept reassuring me they'd send me the internet settings for the phone. I still haven't received anything from them...yesterday I tried to download the settings from the vodacom4me website...it said the setting were sent...I'm still waiting...I eventually went global and went to the www.sonyericsson.com website and downloaded the internet setting for the phone there...I got them. But the internet is still not working. Yesterday I held on to the phone (082 1082 helpdesk) for a combined (more than an) hour waiting for someone to answer my call. This morning I managed to get hold of someone who promises me something will happen in 4 to 6 hours! She's logged a response with the IT department. I should jolly well hope so.
I can't stand this incompetency. They draw you into their contracts and then can't sort out the problems when they occur, and this to a NEW customer. I don't think i'm ever going to do this phone contract ever again through Vodacom.
Oh, and the cherry on the top...on Saturday when asked if I wanted caller ID activated I said yes and the consultant ticked the appropriate block...guess what...I have no caller ID. I had to ask for that to be activated as well. That'll take 1-2 hours.
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