Bank error in his favour?

http://news.bbc.co.uk/2/hi/business/6169539.stm

It appears that UK bank penalty charges are unravelling.
Stephen argued that under the Unfair Terms in Consumer Contracts Regulations (1999) all penalty charges have to truly reflect the cost of administering them.
I wonder to what extent SA's banks are profiting by overstating the true administration costs involved in providing us service?
 
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