bc Games - AVOID AT ALL COSTS

yeh, between BT and EA, that coud have offered the dude better support.
there he goes, buys a genuine copy, and gets fobbed from one to the other.
Fail on both their parts.
 
Chunkyfeather said:
@OP

Dont worry dude, lack of a product full disclosure (including updates etc and internet connection required) on the retailers part will be a thing of the past when the new consumer protection action is enforced.

They will have to disclose that in order to play the game you will need to have an internet connection to download updates and that updates may exceed x gigs and some other stuff etc

there's more to this new consumer protection act than people realize, good news for consumers, bad news for the retailers.

retailers will no longer be able to hide and not take responsibility, I am not saying this is right, but its a step in the right direction. Perhaps BTGames couldve offered an olive branch and offered to assist in updating, not just sell a product and say you on you own china...that is where they will fail soon.....mwhahahahahah!

I know i am going to get slammed for this post, but I think the retailer should've offered the dude more help than just fobbing him off to EA or whoever.

PS: Get a real internet connection, you noob!
Click to expand...

How could they have done better? In the past, BT have assisted players who did not have internet connections to allow them to register their games for example on Steam.....
 
fivelza said:
How could they have done better? In the past, BT have assisted players who did not have internet connections to allow them to register their games for example on Steam.....
Click to expand...

it now seems a requirement (lol ?) that each game sales person knows of by heart current and all future patch sizes for all games.
 
"Brother At Arms". Oh my, give me a second to take that in and I will come back to read the rest.

Ok, it's all your fault. And you are out of your mind to use so much vodacom bandwidth on a game. Get ADSL. Geezuz.
 
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fivelza said:
How could they have done better? In the past, BT have assisted players who did not have internet connections to allow them to register their games for example on Steam.....
Click to expand...

How could they have done better???
They could have called their EA rep, said we have this problem, how can you help us resolve this so we have a happy customer that will keep coming back to buy legit games.
 
I'm sorry OP please go to the nearest clinic and request sterilization as you should not breed, how is any of this BT games fault honestly? They did not publish the game, develop the game all they did was sell you the game. I didn't go and moan about the Company of Heroes patches before I could play etc... I eventually just decided 90% of my game purchases will be on a console, which still has updates sigh :-(
 
za1 said:
How could they have done better???
They could have called their EA rep, said we have this problem, how can you help us resolve this so we have a happy customer that will keep coming back to buy legit games.
Click to expand...

Hmmm, if you would bother to read through the entire OP then it may be clear to you that this does not seem to be a problem related to EA, but rather to the patch not downloading properly. Please point out where EA are at fault here?
 
Lupus said:
I'm sorry OP please go to the nearest clinic and request sterilization as you should not breed, how is any of this BT games fault honestly? They did not publish the game, develop the game all they did was sell you the game. I didn't go and moan about the Company of Heroes patches before I could play etc... I eventually just decided 90% of my game purchases will be on a console, which still has updates sigh :-(
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what a stupid answer, me thinks you must not breed.
so a store selling an item for profit, in your eyes, bears zero responsibility if the item they sell works or not...how daft.
 
fivelza said:
Hmmm, if you would bother to read through the entire OP then it may be clear to you that this does not seem to be a problem related to EA, but rather to the patch not downloading properly. Please point out where EA are at fault here?
Click to expand...
erm, I read it dude.
Makes no difference where the issue lies, fact is game does not work, EA and BT need to make an efffort to solve this.
If you dont think so, thats fine, as someone said, when the consumer protection bill kicks in, then they will have to.
 
Pr⊕phet said:
it now seems a requirement (lol ?) that each game sales person knows of by heart current and all future patch sizes for all games.
Click to expand...

Erm, no, just that they must inform the user better on what to expect, like you need(HAVE) to have an internet connection to download the patch to play the game an as is the OP's case, he seems to have to download this huge update to play the game and cant play if he doesn't update, i am sure he wasn't aware of this, in which case BT (YES BT) should assist the guy and not pass the buck, i mean they are the direct line between supplier and customer, so none of this BS its not our problem, take some effing responsibility...effing noobs! If they don't want to support the products THEY sell, they SHOULD NOT be selling them.....period!


EDIT: <offtopic> Buy yours games digitally, its the future :-) Steam = win!</offtopic>
 
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za1 said:
what a stupid answer, me thinks you must not breed.
so a store selling an item for profit, in your eyes, bears zero responsibility if the item they sell works or not...how daft.
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The item works 100% correctly, the developer/publisher released patches that needed to be installed in order to play the game. BT games sold the game to the purchaser, they do not know of the patches that are released as for them to honestly know the patches and sizes for every game they have would be ridiculous, also under policy due to piracy they unfortunately cannot accept PC games back, they did inform him of who to contact, it would then be up to the purchaser and EA to resolve the situation. Unfortunately EA is going to go please redownload the following patches and try again, once again not BT games fault.
 
Wait what???

R300 for Brother In Arms. That game is 2 or 3 years old.

Secondly a 1.5gig update. That can't be right. I got the game and it worked without any update IIRC. Certainly not @ 1.5 gigs


This whole scenario sticks IMO
 
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yeh I agree, R300 for brother in arms...and 1.5gb update sounds a tad large
but thats a different issue
 
I just checked on Ubisofts website who are the distributors of the game not EA, so this does stink, also the PC updates are 14 or so megs not 1.5 gigs? What the hell did this dude buy?
 
Isn't there a law that you can ask for your money back within 14 days if you're not happy with a product?

I would have insisted on them swopping it. Consumer protection act and all that!
 
PEBKAC.

Not BT's fault that you don't have ADSL.
Not BT's fault that the download didn't work properly.
 
EtienneK said:
Doesn't matter. Why can't he ask for his money back?
Click to expand...

Well it is not btgames fault, they have strict rules otherwise what would stop people coming in all day long giving them some BS excuse as to why they cannot play the game.

Sadly in an ideal world he would get his money back, in the real world allowing this sort of thing will bring in very unwanted results in my opinion. Imagine how many people with their sob stories would come in wanting a refund.

Now they could have been a little more helpful and told him to bring his machine and they will get it working but once again every person who then had a problem would be bring their pc's in.

Not really sure what else btgames can do here.
 
Now I dont like BT Games not one bit but thats not the point here the point here is your the dumbass here not them
Just Look at the how I construct them sentences
Pot Kettel black...

BTgames website said:
RETURN POLICY

If a customer is not satisfied with a product purchased at BT GAMES, it may be returned within 48 hours of the receipt date under the following conditions:

If the customer is not satisfied with his choice of product(s), it may be returned for a refund if still sealed and in its original condition. The customer will then be liable for all delivery/return charges. The customer will be quoted the shipping and handling charges and it will be deducted from the refunded amount.

If BT GAMES has supplied the incorrect product or the product is defective, BT GAMES will exchange it for the correct product(s). BT GAMES will cover the delivery charges and arrange for the upliftment and delivery of the correct product(s).
.
Click to expand...

Getafix said:
Two days ago I bought a game, Brother at Arms, at R300.00 from your outlet in Woodlands.
Arriving home I tried to install it.
Click to expand...
 
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