BE1 error after 1 Oct Firmware Dump

[Stolla]

After the big change on the DSTV network last night/this morning (1 Oct 2012) my SD-PVR is displaying BE1. So I spend a few minutes on the telephone with a consultant and he told me to bring the decoder in so that they can check. Took it in and the guy at the counter told me it’s a power supply problem and I need to pay to get it fixed because it’s out of warranty. This is not acceptable, my decoder was working 100% fine before they did the upgrades on our systems and according to me there firmware upgrade broke my decoder. Why must I now pay for something DSTV broke? To prove that it was still working they can check the HDD, there are still recordings from last night on the HDD. I did try the reset function also but no luck.
My HD PVR (primary) upgraded perfectly and is still working so it’s not an LNB problem. Only the SD-PVR (Secondary) now have issues.

 

[Captain Beer]

BE1 means the software in the memory is corrupt. New software can be loaded from a flash drive, I suggest you call head office and ask to speak to field services.

 

[werfie]

I see they replied on your Hellopeter complaint. It is interesting that the software was already updated in September. It does sound fishy. Maybe you must just accept that these are one of those weird coincidences?

 

[The_Ogre]

Did a google search and this thread came up.

Wife called me now to say the decoder is showing this error. HTF can this thing just break itself like this? It was working perfectly fine when I left home.

What makes things worse is the XtraView decoder isn't working now either :wtf:

Does anybody know a key combo or something I can try. They told my wife to bring the decoder in and I'd first like to do a DIY before being (potentially) being forced to fork out cash as well

 

[ToxicBunny]

Welcome to DSTV's brilliant update process...

 

[geezer]

Maybe a Flash Reset will clear things up?

Here is how to do it according to the DSTV forum:

"2013-02-13 PACE Decoders new Flash rest prodedure for s/w version PACE 4T (L71) and PACE 2P (L36) and later:
New Easy Front Panel Partial Flash Erase Procedure (PACE only)
Existing method is quite difficult to perform. However this has not been removed as it erases the complete Flash memory thus losing all settings and recordings.
The new method only erases the parts of Flash memory that could get corrupted that prevents the decoder from becoming operational.
before implementing any of these "fixes first do this:
Write down ALL customised settings before doing this as there is no way to know what will be affected.

Procedure
o Reboot the decoder (either by removing power or by pressing and holding the Reset button on the front panel for 5 seconds).
o The front panel will display “d:L” then “1:0” (zero character is animated or spinning)
o As soon as the “1:0” display appears, immediately press and hold:
o On PACE 4 Tuner The GUIDE key
o On PACE 2 Tuner The TV/AUDIO key
Wait (approximately 35 secs) until the message “Erase Flash Files” appears on the front panel LED display and then release the key.
Note: The user has approximately 10 seconds to press and hold the Guide key from the moment the spinning Zero appears on the front panel.
Following the Flash Erase process, the decoder will restart, then rescan without the need for user intervention and operate as normal.
What will be deleted?
The customer will lose:
o All scheduled recordings including series recordings
o All reminders
o All favourites
o All service lists will be deleted so there will be a rescan at start up
What will be kept?
o All network settings including SMATV or SATCR installations
o All XtraView settings
o All PG settings
o All Personalise and Preference settings
o All items in the playlist
o All downloaded BoxOffice and DSTV OnDemand titles
__________________________________________________ _______
UEC HD PVR 4T Flash Reset:
Reboot decoder and when the reboot process starts, press and hold down the [rec] [P+]
keys until 3==3 appears on the FP screen
let boot cycle complete and then reboot if nec
Check all settings and make the chnages needed.
__________________________________________________ ______
PACE HD PVR 4T Flash Reset (Old Procedure)
Reboot the decoder (from power cable or from front panel)
Immediately PRESS AND HOLD the following keys simultaneously: STOP, EXIT, P+
Keep them pressed for quite some time (30-60 seconds) until you see CLEARING FLASH scrolling on the front panel
The decoder will then reboot after a while, no further action is required
__________________________________________________ ______
PACE HD PVR 2P Flash Reset: ( Old Procedure)
The steps for performing flash erase on a 2 tuner:
Note: this may affect your extra view settings so please take note before performing this procedure.
Reboot the box with UHF, P+ and TV/AUD keys pressed. Hold them until RESET scrolls on front panel
Then press PLAY to confirm erase or UHF to exit erase. If PLAY is pressed the front panel will scroll "RESETTING". Once erase is complete, the front panel will flash "PASS" and then reboot.
__________________________________________________ __________
Factory defaults
Should be a last resort thing to do.
Again write down ALL settings including those for XV etc as the will change everything!

Only using the buttons on front panel of the decoder (not on the remote control).
1.(optional) To display menu at boot time, reboot decoder and wait until "HD-PVR Loading" screen is displayed.
2.Press and hold the "GUIDE" button for 5 seconds
3.Press "EXIT" button
4.Press "OK" button
5.Enter the PIN code as 1649

Options on the Hidden Menu

The following options are available on the Hidden Menu (Installation Menu):
•Channel Setup - change LNB tuner settings
•TV Setup - change TV modulator channel
•Decoder Information - shows some info about the decoder, including the serial number
•HDD Information - shows the HDD total capacity, space used and space left in megabytes
•Factory Settings - accesses a submenu as follows:
Restore Factory Settings
Format HDD <-- this is the option discussed above"