Hey there guys
I've been having problems with my internet speed for the best part of 5 months now (pretty much from June sometime) and after an entire month of speaking with Telkom about the issue, they've told me that it is a server exchange issue.
Now without knowing much about how all this worked at the time, I changed my ISP to MWEB uncapped and upgraded the line and speed from a 2Mb to a 4Mb, with the results being pretty much the same. The speeds for the first 4 months were crippling in the evening and even dropped to as low as 0.01Mb. Upload speed stays at a decent speed but unfortunately the download is just unbearable at the most important parts of the day (as it really only gets bad in the evening). I've spoken to the guys at MWEB numerous times and they confirm that it is an issue on Telkom's side. I've then phoned Telkom for their assistance and they tell me that there is nothing they can do... So, is there anything I can do?
Just additional information : my friends living in the same area (about 3 km away) have great internet, with great consistency and an even better ping than mine (by about 10ms).
Phone Number: 011 615 2***
ADSL line speed: 4Mb
ISP and account type : Mweb Uncapped premium 4Mb
Time of day when problems are experienced: 17:00 to 23:00 (however this has become more frequent and the low internet speeds can occur at as early as 15:00)
Traceroute :
tracert telkom.co.za
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms login.router [10.0.0.2]
2 * * * Request timed out.
3 11 ms 10 ms 12 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 10 ms 9 ms 10 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 10 ms 11 ms 9 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
6 13 ms 13 ms 17 ms tengig-0-0-0-2-11-vic-p-2.mweb.co.za [197.80.5.2
26]
7 10 ms 10 ms 10 ms 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
8 11 ms 11 ms 10 ms jhb.telkom-ipnet.co.za [197.80.4.117]
9 11 ms 11 ms 11 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
10 11 ms 11 ms 10 ms 196.43.39.162
11 10 ms 11 ms 11 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
12 14 ms 13 ms 13 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
13 14 ms 13 ms 12 ms telkom.co.za [196.43.22.222]
Trace complete.
Sync speed: 3249/503
DS Line Attenuation 54
US Line Attenuation 33
Also, I am connected to the KENSINGTON (RKSD) Exchange according to broadbandstats.co.za,
with the following things available : Telkom availability information
ADSL: Yes
Self Install Option 1: No
ADSL Max Speed: 4096Kbps
10Mbps Enabled: Yes
20Mbps Enabled: No
The exchange is roughly 5-6km away from my house
I've been having problems with my internet speed for the best part of 5 months now (pretty much from June sometime) and after an entire month of speaking with Telkom about the issue, they've told me that it is a server exchange issue.
Now without knowing much about how all this worked at the time, I changed my ISP to MWEB uncapped and upgraded the line and speed from a 2Mb to a 4Mb, with the results being pretty much the same. The speeds for the first 4 months were crippling in the evening and even dropped to as low as 0.01Mb. Upload speed stays at a decent speed but unfortunately the download is just unbearable at the most important parts of the day (as it really only gets bad in the evening). I've spoken to the guys at MWEB numerous times and they confirm that it is an issue on Telkom's side. I've then phoned Telkom for their assistance and they tell me that there is nothing they can do... So, is there anything I can do?
Just additional information : my friends living in the same area (about 3 km away) have great internet, with great consistency and an even better ping than mine (by about 10ms).
Phone Number: 011 615 2***
ADSL line speed: 4Mb
ISP and account type : Mweb Uncapped premium 4Mb
Time of day when problems are experienced: 17:00 to 23:00 (however this has become more frequent and the low internet speeds can occur at as early as 15:00)
Traceroute :
tracert telkom.co.za
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms login.router [10.0.0.2]
2 * * * Request timed out.
3 11 ms 10 ms 12 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 10 ms 9 ms 10 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 10 ms 11 ms 9 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
6 13 ms 13 ms 17 ms tengig-0-0-0-2-11-vic-p-2.mweb.co.za [197.80.5.2
26]
7 10 ms 10 ms 10 ms 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
8 11 ms 11 ms 10 ms jhb.telkom-ipnet.co.za [197.80.4.117]
9 11 ms 11 ms 11 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
10 11 ms 11 ms 10 ms 196.43.39.162
11 10 ms 11 ms 11 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
12 14 ms 13 ms 13 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
13 14 ms 13 ms 12 ms telkom.co.za [196.43.22.222]
Trace complete.
Sync speed: 3249/503
DS Line Attenuation 54
US Line Attenuation 33
Also, I am connected to the KENSINGTON (RKSD) Exchange according to broadbandstats.co.za,
with the following things available : Telkom availability information
ADSL: Yes
Self Install Option 1: No
ADSL Max Speed: 4096Kbps
10Mbps Enabled: Yes
20Mbps Enabled: No
The exchange is roughly 5-6km away from my house
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