Been Capped What now

RegBes said:
Can we not set up some sort of template for all the users out there who get capped to use - the idea here is the easier it is to send the complaint the more people will do it

also if we had a register of these complaints seperate from ICASA we could make a huge stink about unresolved complaints something like " My broadband reports that its users have logged 200 complaints over the last month with only 25 being dealt within the 14 day period alloted by ICASA". and send it to all the news guys
Click to expand...

The trouble with any system that relies on user submission is that will inevitably degenerate into .. well, you've seen slashdot. :D

If only there was some way that MyADSL could be cc'd on any correspondence between customers and Telkom, so that all that information (minus the confidential bits) would be automatically accessible via a web site.
 
have decided to post a quick update to this.
this will most probably be my last post the negativity in this forum is just too depressing (yes albert123 im talking about you)

Anyway after spending 6 odd hours on the phone complaining and escalating my call by jumping through Telkom hoops.

I was contacted by a Telkom internet manager who I must say was far more helpful and friendly than this forum (and he is supposed to be the enemy)

Here is the just of the conversation and what I considered important

1. Telkom Internet are aware of the new regs and are in discussion with ICASA about them and their implications , things like the analysis to distinguish local from international traffic will slow things down, and the regs say local traffic not subject to the cap but it does not say it cannot be charged for.

2. They are working on (no time frames) leaving you with POP3 and SMTP as well as local banking sites once you are capped (that’s all I use local for anyway)

3. There are groups of what they call download marauders who share an account and use large amounts of bandwidth effectively not paying for it no amount was mentioned but I got the impression it was well over 30 Gb. These people were also responsible for the cap being dropped from 30 to 3 Gb and the nasty mails sent out once you have been capped.

4. They will introduce a limitation of what ports/exchanges an account can be used on in an effort to curb the above.
 
Meh.

I was capped this morning aswell. Not bad considering I've downloaded/uploaded on 10 gigs. Took telkom 2 days to "catch up" , update and cap me. It's well worth it! :-)

I'll buy a webafrica account tomorrow...but for now I'm in the hands of MTN 3G!
 
RegBes said:
have decided to post a quick update to this.
this will most probably be my last post the negativity in this forum is just too depressing (yes albert123 im talking about you)

Anyway after spending 6 odd hours on the phone complaining and escalating my call by jumping through Telkom hoops.

I was contacted by a Telkom internet manager who I must say was far more helpful and friendly than this forum (and he is supposed to be the enemy)

Here is the just of the conversation and what I considered important

1. Telkom Internet are aware of the new regs and are in discussion with ICASA about them and their implications , things like the analysis to distinguish local from international traffic will slow things down, and the regs say local traffic not subject to the cap but it does not say it cannot be charged for.

2. They are working on (no time frames) leaving you with POP3 and SMTP as well as local banking sites once you are capped (that’s all I use local for anyway)

3. There are groups of what they call download marauders who share an account and use large amounts of bandwidth effectively not paying for it no amount was mentioned but I got the impression it was well over 30 Gb. These people were also responsible for the cap being dropped from 30 to 3 Gb and the nasty mails sent out once you have been capped.

4. They will introduce a limitation of what ports/exchanges an account can be used on in an effort to curb the above.
Click to expand...
/shakes head/its IMMINENT!

6 hrs = I wonder why (they are so negative) :rolleyes:

Dumb and dumber. Would be funny except for the money it costs me every month.

(and my severely curtailed surfing due to telkom's internet)
 
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RegBes said:
have decided to post a quick update to this.
this will most probably be my last post the negativity in this forum is just too depressing (yes albert123 im talking about you)

Anyway after spending 6 odd hours on the phone complaining and escalating my call by jumping through Telkom hoops.

I was contacted by a Telkom internet manager who I must say was far more helpful and friendly than this forum (and he is supposed to be the enemy)

Here is the just of the conversation and what I considered important

1. Telkom Internet are aware of the new regs and are in discussion with ICASA about them and their implications , things like the analysis to distinguish local from international traffic will slow things down, and the regs say local traffic not subject to the cap but it does not say it cannot be charged for.

2. They are working on (no time frames) leaving you with POP3 and SMTP as well as local banking sites once you are capped (that’s all I use local for anyway)

3. There are groups of what they call download marauders who share an account and use large amounts of bandwidth effectively not paying for it no amount was mentioned but I got the impression it was well over 30 Gb. These people were also responsible for the cap being dropped from 30 to 3 Gb and the nasty mails sent out once you have been capped.

4. They will introduce a limitation of what ports/exchanges an account can be used on in an effort to curb the above.
Click to expand...

okay firstly, the usage of your account on whichever line should not matter, I visit family of mine and use my username/password since I dont want to use their cap, they use a 1GB WebAfrica Prepaid where I can use 400MB in a day as standard. The unlimited local, okay I understand the reason Telkom might want to limit others using unlimited local if they are not paying for it, but maybe only allow 1 concurrent connection when you on your local bandwidth?

Lastly, 30GB being droppped to 3GB... TelkomInternet never sold 30GB accounts, they always sold 2,3 and 4GB accounts. The reason the 30GB accounts were dropped was because SAIX changed the billing structure to per gig billing, ISP's bought alot of 3GB accounts to make those possible and Telkom thought this isnt good and rather want to keep the userbase using 3GB.

"Abusers" in Telkoms definition had nothing to do with the scrapping of 30GB accounts. Telkom did that all by itself.
 
Just a question, i bit off topic tho.

Again i am new to the whole adsl cap thing, i have just got back from london. 17-24 pounds for unlimited 4mb account to R1000's of rands for a few gigs here. As you could guess i am not very happy with this.

anyway my question is simple. Why is internet so expensive? Is there a real reason, trade laws, distance to america and euro etc or is telkom just making a fast buck?

BTW go RegBes go, good for u and i look forward to hearing your results
 
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