Best capped ISP on OpenServe?

[ProfA]

Well everything was going swimmingly for the first 2 weeks. I received a call from OpenServe to come install the following day, but for some reason they had the wrong house number. Somehow this was miscommunicated between WA and OpenServe. I am now sitting 2 - 3 weeks later, with no reschedule date or any update whatsoever.

I for one am very shocked considering the many threads here of how good WebAfrica is.

 

[Jase]

Well everything was going swimmingly for the first 2 weeks. I received a call from OpenServe to come install the following day, but for some reason they had the wrong house number. Somehow this was miscommunicated between WA and OpenServe. I am now sitting 2 - 3 weeks later, with no reschedule date or any update whatsoever.

Have you phoned them for an update? I'd be all over them like a rash.

 

[squirrel]

Have you phoned them for an update? I'd be all over them like a rash.

Yes. Several times. Their response has been that I need to understand the process can take 4 - 8 weeks. Probably the most frustrating answer they could give. I told the call operators every time that they need to understand OpenServe were READY to install weeks ago. I asked them to cc me in any correspondence with OS, which they have, however I'm still waiting. After making a Facebook post, a message on MyBB, opening a ticket on WA I then did receive 2 calls last week that they are working on escalating it.

Here's a short timeline so far.

16 May - Order confirmed
17 May - Order moved to step 2
24 May - WA tell me a new Distribution Point is required (could take 4-8 weeks) they said
30 May - OpenServe call to install the following day. Ask to confirm address. Wrong number (house next door). I correct house number. I call to inform WA of error. Order escalated.
06 June - I call WA for update. No house number change recorded. Ask Stephanie to cc me in her email to OS asking them to update address.
12 June - Email Stephanie for update. No response.
14 June - New ticket, FB message, MyBB message asking for update.
14 June - 2x calls telling me they working on it

 

[squirrel]

Still absolutely no communication with WA. This morning I tried to call and after 13 minutes of waiting hung up the phone.

 

[nelis]

i don't want to make a new post so i will ask here. I'm in the same boat. Telkom has made Fibre available in my area (Meyrspark, Pretoria). I'm currently with access as my ADSL provider (400gb cap with 10mb line)and i'm extremely happy with it. Now i hear all these bad stories with Axxess fibre and I don't want to fall in this trap so do i still go with them as a fibre provider or do i go with someone else. I like the fact that it's uncapped night surfer and that you have data roll over for 3 months.

BTW i'm looking for an ISP that accepts EFT as i refuse to do debit order. So far I had almost no slowdowns on my Telkom ADSL line and it's rock solid on 10mb with lowest ping my line will go. planning on staying with a speed of 10mb and 400GB capped product

 

[donanicky]

ISP Afrika accepts EFT

 

[nelis]

ISP Afrika accepts EFT

Yes but i don't know if this stories i hear from AXXESS are true. maybe only certain areas do get affected and not to mention if they on uncapped/shaped or caped/unshaped so don't know where to go. i just don't want my fibre to perform worse than my ADSL cause currently getting acceptable latency but i would like a bit a bit better and less dropouts/packet loss is a win for me. some games i play goes to Europe and i have high latency of 250-300 and having fibre might bring that down a bit. I know for a fact cause at my brothers place (also pretoria 10mb/5mb) ping is definitely lower and sometimes under 200ms for EU servers

 

[KantSnyer]

Yes but i don't know if this stories i hear from AXXESS are true. maybe only certain areas do get affected and not to mention if they on uncapped/shaped or caped/unshaped so don't know where to go. i just don't want my fibre to perform worse than my ADSL cause currently getting acceptable latency but i would like a bit a bit better and less dropouts/packet loss is a win for me. some games i play goes to Europe and i have high latency of 250-300 and having fibre might bring that down a bit. I know for a fact cause at my brothers place (also pretoria 10mb/5mb) ping is definitely lower and sometimes under 200ms for EU servers

I'm on capped Axxess 8/4 can test ping for you if you want I'm in Centurion.

 

[nelis]

I'm on capped Axxess 8/4 can test ping for you if you want I'm in Centurion.

And how has the speed been so far during the day and night times? Are you happy with them as a fibre provider. i know I'm happy with them as a DSL provider. You do have a issue here and there but that's normal and they sort it out quickly.

Please do give me a ping results to local and international sites so I know where i stand. Do maybe USA, Europe, JHB and CPT for me. That will help out a lot.

 

[KantSnyer]

And how has the speed been so far during the day and night times? Are you happy with them as a fibre provider. i know I'm happy with them as a DSL provider. You do have a issue here and there but that's normal and they sort it out quickly.

Happy overall, been a few nights over the past couple weeks during peak hours where performance hasn't been great but I haven't considered moving. Mostly stream and game on the line.

 

[nelis]

Happy overall, been a few nights over the past couple weeks during peak hours where performance hasn't been great but I haven't considered moving. Mostly stream and game on the line.

when you talk about "Performance hasn't been great" Do you mean your speed is very low or what? I just don't want to go fibre and then it's worse than my DSL line. I mostly game and do some downloads between 12:00 and 6:00.

The reason I'm overly concerned is the fact that they said i must stay with them for about 6 months before i can move to another ISP due to free installation fee.

 

[KantSnyer]

when you talk about "Performance hasn't been great" Do you mean your speed is very low or what? I just don't want to go fibre and then it's worse than my DSL line. I mostly game and do some downloads between 12:00 and 6:00.

The reason I'm overly concerned is the fact that they said i must stay with them for about 6 months before i can move to another ISP due to free installation fee.

Yeah erratic latency and download speeds, but judging by a few of the posts here this may well be an OpenServe issue and not an Axxess one.

 

[nelis]

Yeah erratic latency and download speeds, but judging by a few of the posts here this may well be an OpenServe issue and not an Axxess one.

Do you think it's a issue all over SA or just Gauteng or very specific issues? 2 things is I don't want to miss out on free install but same place don't want to have a worse experience.

 

[squirrel]

I am considering cancelling my order with Web Africa and going with another company due to how long it's taking to have my address updated. I already have a fibre router so a free one is not a concern. However, I am looking for monthly costs (no contract) around R800-R900 on a 20mbps or 40mbps line with 300GB+ cap (free night time is ideal). Free installation would be great too. Any alternative ISPs on the OpenServe network recommended?

I am looking at Afrihost since they are my current DSL ISP (and I use them for Mobile too) or alternatively Axxess

 

[Lord Farquart]

i don't want to make a new post so i will ask here. I'm in the same boat. Telkom has made Fibre available in my area (Meyrspark, Pretoria). I'm currently with access as my ADSL provider (400gb cap with 10mb line)and i'm extremely happy with it. Now i hear all these bad stories with Axxess fibre and I don't want to fall in this trap so do i still go with them as a fibre provider or do i go with someone else. I like the fact that it's uncapped night surfer and that you have data roll over for 3 months.

BTW i'm looking for an ISP that accepts EFT as i refuse to do debit order. So far I had almost no slowdowns on my Telkom ADSL line and it's rock solid on 10mb with lowest ping my line will go. planning on staying with a speed of 10mb and 400GB capped product

I had a 10Mbps ADSL line and Axxess premium Uncapped account. It worked well in the 2 years I had it. I went over to 100Mbps fiber and a 600GB capped account, still with Axxess. Wife actually said last night we should have stayed with copper.

In the last 3 weeks that we have had fibre, We have not had much chance to watch streaming TV. Some days the line would be fine until between 3-6PM, then conks out. Getting under 10Mbps to Rosebank and under 3Mbps to London on Spreedtest. Testing it on SAIX does not change the result, so not Axxess's fault. Openserve is sucking big time.

Some nights the Latency would be 186ms and the Jitter 8ms, with download of 0,86Mbps, on a 100Mbps line. Other nights the maximum ping would be 3ms, but download speed still under 10Mbps.

Once streaming starts buffering, I just switch everything off and take out the vinyls. No use phoning Axxess or rebooting routers. Axxess just escalates, that is if they actually respond to tickets or emails. Sent them a detailed email yesterday. 24 Hours later not even an acknowledgement. So, although Axxess seems to be innocent in this, their lack of communication and feedback does leave a sour taste. So unlike them.

So what am I trying to say? Stay on copper until Openserve sorts their crap out. Having less than 10% available of what you pay your ISP for sucks.

 

[squirrel]

I wouldn't mind staying on DSL but the last few weeks it has BARELY been up and I need it for work. Plus I do a lot of uploading so the improved speeds will help plenty. I called Axxess and for some reason they couldn't use my address. They could put the marker on EVERY single house around mine, which worked fine. Strange?

 

[squirrel]

Well it took 2 weeks for them to call me to come install.. and now over 3 weeks I'm still waiting for the address to be updated. I could be wrong but it feels like if I cancel the order and re-order elsewhere it might be quicker?

 

[squirrel]

Well.. the WA support rep on the phone personally recommended I cancel my order and order again.. but I'll be doing that elsewhere now. Shocking service by WA!

 

[squirrel]

I am still waiting for FTTH at my house. I have a pending order with Afrihost and Vanilla ISP. They are both telling me that FTTH is not active in my area. We have had to switch off our electric fencing twice to have our neighbors connected to FTTH. The distribution point located on my neighbours property is basically 2 meters from my house. We are BY FAR the closest house to the distribution point. WTF can I do about this?? Afrihost have dropped off their 'free' modem but have not given me any ETA for install.

 

[AfriFella]

I am still waiting for FTTH at my house. I have a pending order with Afrihost and Vanilla ISP. They are both telling me that FTTH is not active in my area. We have had to switch off our electric fencing twice to have our neighbors connected to FTTH. The distribution point located on my neighbours property is basically 2 meters from my house. We are BY FAR the closest house to the distribution point. WTF can I do about this?? Afrihost have dropped off their 'free' modem but have not given me any ETA for install.

Heya Squirrel. As per your PM, I can confirm that your area is still in pre-order phase. It's really encouraging to see that infrastructure is being added in your area and I'm quite confident that things will go live quite soon! I can assure you that your order is constantly being queried on our system and will begin to be processed as soon as your area is live. We'll keep you notified via email along the way.