Best ISP for Metrofibre

[Lord Slayer]

Metrofibre recently finished installing their network in my neighbourhood. I was initially signed up with Vodacom but packet loss was so bad it was unusable and i cancelled (Won't get into that any further).

So now i have the installation and everything allready pulled through to the house but am in need of a good ISP.

Metrofibre's own webpage has a whole bunch of ISP's listed but most of them with affordable prices are ones i have never heard of (easyweb, imagine, fibresteam, amobia). On fibretiger the more well known ones are listed (level7, rsaweb) but also some more unknown ones (accelirit,wondernet). Way too many to sift through. So i figured i'd open this up to those in the know.

Which ISP would be the best on a 100-200 uncapped speed and sub 1k per month?

Edit : Based on feedback and approved budget the following are options.

ISP	Plan	Price			Installation	Activasion	Router	Delivery	Cont/M2M
Supersonic	250/250	R 799​	UNC		Free	????	Free	????	M2M
Webafrica	250/250	R 799​	UNC		Free	R 250​	Free	????	????
Opentel	250/250	R 849​	UNC		Free	Free	Free	R 199​	M2M
Metrofibre	250/250	R 849​	UNC		Free	R 750​	Free	????	M2M
Level7	250/250	R 849​	UNC		Free	????	????	????	????
RSAWeb	250/250	R 875​	UNC		Free	Free	Free	????	????
Coolideas	250/250	R 899​	UNC		Free	R 200​	Free	????	M2M
Afrihost	250/250	R 897​	UNC		Free	Free	Free	????	????

I'll turn this into a poll

 

[Genisys]

Cool Ideas or Websquad, both offer great products and great service

 

[PBCool]

Here if you have any questions?

We were basically the first 3rd party ISP on MFN.

 

[cavedog]

Afrihost

250/250 for R897

MetroFibre Nova Fibre - Afrihost

Get connected with blazing-fast Fibre with MetroFibre Nova Fibre and Afrihost.

www.afrihost.com

 

[qdada]

I moved to Cool Ideas from one of those listed.
Could not be happier.
Your milleage may vary.

 

[DashPole]

MFN direct is also solid.

 

[PBCool]

MFN direct is also solid.

Hmm.

 

[DashPole]

Hmm.

Hmm. Yes?

 

[PBCool]

Hmm. Yes?

Their practices haven't been great towards competing ISPs. And have already started undercutting directly, alas Telkom strategy.

 

[Lord Slayer]

Cool Ideas or Websquad, both offer great products and great service

Thanks.Cool ideas covers my adress so will look into that one, websquad doesn't though.

 

[Lord Slayer]

Here if you have any questions?

We were basically the first 3rd party ISP on MFN.

It only shows 50/50 and 500/500 when checking coverage. Neither of those plans will work for me unfortunately

 

[PBCool]

It only shows 50/50 and 500/500 when checking coverage. Neither of those plans will work for me unfortunately

Drop me a PM with your address?

 

[websquadza]

Thanks.Cool ideas covers my adress so will look into that one, websquad doesn't though.

If it’s MFN, we’ve got you covered nationally. Drop me a PM if you need a hand.

 

[Etienne Meyer]

I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.


I've requested a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic.


Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router.


This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps.


It's now been an additional 8 DAYS after logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a scam.


Supersonic, I informed you 3 DAYS ago that if a technician is was not here by the end of that day I'm cancelling all services. I did get a follow up call the next day where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open.


2 DAYS ago I've requested that you please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's fraud. I'll switch to Metrofibre since I hear their service is actually good.


The day after posting my first review I got this message: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"


Your social media team have asked for my details on every post (3 DAYS in a row) and informed me that they will get the support team to contact me, and logged tickets for the error. Guess what... Still more unattended tickets and no call backs