Best ISP with openserve

[SAguy]

+1 for CISP

They had a bad patch a couple of years ago with relentless DDoS attacks, but been great since

 

[KinsZA]

-1 For Afrihost
I've been using them for many years, but I think over the last 6 months I've had more downtime issues than multiple years combined.

Edit: I know Openserve issues are out of Afrihost's control but for some reason it always seems like Afrihost is the last to recover from them,

Their support is 100% read from a script, I'll log a support ticket for internet down (before a wide area affecting issue gets put on website), get a response from a support representative after a wide area fault notice is up asking me to go through generic trouble shooting methods. Meanwhile neighbour with mwebs been sms'd notifying them of the outage in their area.

 

[chrisGolf]

-1 For Afrihost
I've been using them for many years, but I think over the last 6 months I've had more downtime issues than multiple years combined.

Edit: I know Openserve issues are out of Afrihost's control but for some reason it always seems like Afrihost is the last to recover from them,

Their support is 100% read from a script, I'll log a support ticket for internet down (before a wide area affecting issue gets put on website), get a response from a support representative after a wide area fault notice is up asking me to go through generic trouble shooting methods. Meanwhile neighbour with mwebs been sms'd notifying them of the outage in their area.

Big Afrihost Openserve problems

Afrihost has confirmed it is experiencing a problem affecting clients on Openserve’s fibre infrastructure.

mybroadband.co.za

 

[MakoPC]

-1 For Afrihost
I've been using them for many years, but I think over the last 6 months I've had more downtime issues than multiple years combined.

Edit: I know Openserve issues are out of Afrihost's control but for some reason it always seems like Afrihost is the last to recover from them,

Their support is 100% read from a script, I'll log a support ticket for internet down (before a wide area affecting issue gets put on website), get a response from a support representative after a wide area fault notice is up asking me to go through generic trouble shooting methods. Meanwhile neighbour with mwebs been sms'd notifying them of the outage in their area.

Support staff have to follow the script, that is their job, not much else they can do, they don't have PHD's in networking and can resolve your issue in seconds

 

[KinsZA]

Support staff have to follow the script, that is their job, not much else they can do, they don't have PHD's in networking and can resolve your issue in seconds

I think you misunderstand; I know support can only do so much,

Scenario:
You know you are going to be asked to perform steps A, B, C, D, E (The Script)
So you proceed to do steps A, B, C, D, E and put that in the ticket you log to pre-answer the questions you know are coming.
Then an hour later get asked to perform steps A, B, C, D, E (While there is a notice specifying area outage now up), in addition to no mentioning at all about what you said in logging the ticket.

"I see you have performed the necessary steps, please wait while we investigate the issue." or "Please can you re-test", anything to acknowledge your ticket actually got read.

Rather don't have a comment box at all if it's not going to be read.

@chrisGolf I am aware of it, thanks, I responded about poor support since the OP is asking about best ISP with Openserve. I didn't log a query for this one.

 

[tm458]

Support staff have to follow the script, that is their job, not much else they can do, they don't have PHD's in networking and can resolve your issue in seconds

They don't have to have PHD's in networking nor do they need to be able to resolve your issue in seconds however they could at least not act like a chatbot that's stuck on repeat.

You can start a conversation, supply relevant evidence of the troubleshooting you've done then they still send you a script that you've already answered.
If you've passed that initial stage then you go into back and forth of them not being able to acknowledge an issue or them just never interpreting your message which leads to them just sending copy paste script replies.

AH's first line support is bad and is among the most frustrating to deal with, especially if you're not tech savvy.

 

[MakoPC]

They don't have to have PHD's in networking nor do they need to be able to resolve your issue in seconds however they could at least not act like a chatbot that's stuck on repeat.

You can start a conversation, supply relevant evidence of the troubleshooting you've done then they still send you a script that you've already answered.
If you've passed that initial stage then you go into back and forth of them not being able to acknowledge an issue or them just never interpreting your message which leads to them just sending copy paste script replies.

AH's first line support is bad and is among the most frustrating to deal with, especially if you're not tech savvy.

Are other ISP's first line support good?
Have been with a few and they all pretty much do the same

 

[tm458]

Are other ISP's first line support good?
Have been with a few and they all pretty much do the same

@websquadza 's first line support is honestly amazing. Home Connect's first line support was just alright (still a good bit better than AH), iWireless is pretty good as well and i've heard good things recently about Cool Ideas' first line support.

 

[MakoPC]

@websquadza 's first line support is honestly amazing. Home Connect's first line support was just alright (still a good bit better than AH), iWireless is pretty good as well and i've heard good things recently about Cool Ideas' first line support.

I was referring to big ISP's, with biggest client bases. MWEB, Afrihost, Vox
It is much easier to have fewer good support for smaller ISPs.
Easier to handle, once it comes to hundreds of thousands of customers, it becomes more difficult to give good support

 

[tm458]

I was referring to big ISP's, with biggest client bases. MWEB, Afrihost, Vox

I mean, you didn't specify at first but among the "big" ISPs then probably Cool Ideas.

It is much easier to have fewer good support for smaller ISPs.
Easier to handle, once it comes to hundreds of thousands of customers, it becomes more difficult to give good support

Yeah but you can at least ensure that the people working in first-line support are able to give off the impression that they can at least read and interpret. Scripts are good and all but acting like a robot with no recollection of the past message ain't it.

 

[Krypton Web - AQP]

Are other ISP's first line support good?
Have been with a few and they all pretty much do the same

I'd say ours is pretty good

PLUS should you switch ISPs to Krypton Web now, you will only pay R399 pm for your first 3 months with us - irrespective of line speed & we can give you a "test" account in the mean time

For customers in the Greater Cape Town metro only