openserve fibre

  1. K

    New house bought-existing Openserve Fibre line help

    Hi! We recently purchased a house, that already has an Openserve Fibre line installed. I contacted my ISP (Axxess)to have the line migrated to them. I received the following Response from Axxess : "Please be advised Openserve is unable to process this migration order, as the B-number is still...
  3. R

    Openserve Technician BROKE my fibre

    What happens when Openserve themselves come to the pole behind your house to fix the neighbours connection, but rather than that, they destroy your connection, then run off without fixing anything? I've raised this with Afrihost and got an openserve ticket.... but does anyone know what the...
  4. I

    help needed im on the Huawei OptiXstar on Openserve,

    I cant access my admin portal to change password and configure my dns setting the link behind gives the error {image} I can see the admin everytime I hard reset for a second I enter the password and it immediately crush.....
  5. P

    Other Axxess clients unable to reach public static IP

    I have been a customer with axxess for more than a couple years now. Since their realm migration in February this year I have had to purchase a static IP to continue hosting game servers for my close friends. Recently I have come to the realization that two Axxess clients (my friends) are unable...
  6. D

    Openserve Migration

    Hi guys. So getting a bit irritable with Openserve now. Had an installation about a month ago and took a week for them to activate our fibre box. We were given the free 50/25 30 day trial as part of their promotion. It was always our intention to switch over to Afrihost so spoke to the reps on...
  7. U

    Openserve - Speeds halving everyday (Webafrica)

    I have this exact same issue: Weo I'm with Webafrica, and so far their support has been terrible. Promises of getting back to me, only to receive a transcript via email of me talking to a bot. Every night that i check my internet speeds its 90mpbs, instead of 200mbps - this happens until i...
  8. F

    Openserve Web Connect WiFi sign in prompt

    Everytime my ONT gets rebooted I have to tap the "sign in to WiFi network" prompt and then it starts working on my phone. Where as my IOT devices connect again automatically with no hassle. Has anyone found a workaround to this annoyance?
  9. MarlizeVH24

    Openserve router not connecting, Telkom passes the buck

    We got a Openserve fibre installation with a router and supposedly free internet for 1 month but then we subscribed for a faster download we had to pay upfront, which we did. Since paying for our Telkom service, the router does not connect to the internet. We have phoned Telkom over and over to...
  10. C

    Best ISP with openserve

    Hey guys I just bought a house in Groenkloof Pretoria, I am a gamer and looking for the best ISP for pings to Europe ect. I know Vox is quite good as they use west coast lines, but do they work well with openserve? I am looking at Vox, supersonic, Afihost or whom ever you suggest. Cheers and...
  11. O

    New Fibre installation - Openserver + Malmesbury

    My father in-law lives in Malmesbury and a while ago Openserve dug up the sidewalks for trenched fibre in his area. He is with Vodacom as his ISP at the moment and he has reached the end of his contract and would like to move to a more affordable ISP. However, the connection to his house...
  12. K

    How to get in contact with Openserve?

    I've only had Fibre for 3 days now and out of those 3 days, it's been offline for 1 day now. I sent a call me back on their site, I sent message on Twitter, sent message on fakebook, I sent email, no reply on any of them! Openserve app won't even let me link my B Serial number on the app, says...
    • KoolKop
    • Thread
    • contact details no connectivity openserve openserve fibre
    • Replies: 10
    • Forum: Fibre Networks
  13. F

    Broken fibre Openserve

    Hi, I have my internet via Axxess and fibre is connected to Openserve. I logged a call with axxess which gave me a reference number and sent me a fault reference, when I called back a few hours later no one could find the fault and another one was created! Any way the issue is that I now need to...
  14. LeeeoyM

    Afrihost Fibre down for 1 week

    Good day I have not had fibre for 1 week as the "LOS" has a red light flashing and i had contacted Afrihost which said that they had tried everything and had logged a ticket with openserve ,i downloaded the openserve application and saw that a ticket had been logged and the technician was...
  15. J

    Moving ISPs Openserve

    I am considering moving ISPs mid installation clawback and want to know if I am liable for the installation clawback or not. I will be staying on the same FNO and line just migrating ISP. One rep said they can't see why they need to bill me if I stay on the same FNO the other says I will need...
  16. J

    Packet Loss when saturating Openserve fibre

    Is it normal to start having high latency and packet loss when saturating your fibre connection. I started noticing websites not loading correctly and can't recall having that issue in the past. When saturating my line my ping jumps from 6ms to 80-100ms on all hops (besides the router) and the...
  17. K

    Poor service from OpenServe

    So i would just like to complain about Openserve. I first applied for my fiber line on 2 November 2021 and on 10 November 2021 my installation was done by Telkom people. since then the LOS light on my ONT Unit has been flashing up to date Openserve was at my house twice. The First time they told...
    • Karel1998
    • Thread
    • afrihost fibre openserve fibre openserve openserve fibre openserve management
    • Replies: 9
    • Forum: Fibre Networks
  18. Lashie130

    Openserve “Prefixed” Line

    I have recently had a line installed in my house by Openserve. This is a brand new Fibre line which was installed in my estate at the end of October 2021. On November 24th the installer came through, dug up, pulled the line and spliced the Fibre. Upon comportion the Openserve ONT had a red...
  19. S

    Openserve and Webafrica Fibre Frustration!

    Hey guys, I've been having the most frustrating couple of weeks since getting Openserve fibre through Webafrica two months ago. It started two weeks back when the area experienced an outage after some cables were stolen, I believe some idiots thought fibre cables were worth something...
    • Sameerwp
    • Thread
    • 500mbps fibre fibre router lan1 no connection nokia ont ont openserve fibre webafrica zyxel
    • Replies: 8
    • Forum: Fibre ISP Discussions
  20. CapoPlays

    Openserve Fibre Strandfontein / Bayview/ Weltevreden Rollout

    A thread to discuss openserve deploying fibre in Strandfontein / Bayview /Weltevreden
    • CapoPlays
    • Thread
    • bayview colorado openserve fibre strandfontein weltevreden
    • Replies: 139
    • Forum: Fibre Networks
  21. L

    Openserve Fibre - Unacceptable speed / Ping

    Good day fellow forum users I need some serious advice from people with expert knowledge in Fibre networks, especially GPON that Openserve uses. Now, I live in Robertson in the Western-Cape, postal code 6705. We have a relative new Openserve Fibre network here. I was only recently connected...
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