Poor service from OpenServe

[Karel1998]

So i would just like to complain about Openserve. I first applied for my fiber line on 2 November 2021 and on 10 November 2021 my installation was done by Telkom people. since then the LOS light on my ONT Unit has been flashing up to date Openserve was at my house twice. The First time they told me the line was faulty but do note that that was on 10 December 2021 a full Month of struggling to get them there in the first place. then I struggled another month to get Openserve to my house on 19 January 2022 and they tested everything and told me that my line is fine its my ONT Unit which is faulty. So up to date we are 2months and 9 days later and still no fibre cause i must log a call again with them to come and replace my ONT Unit. this wait is really working on my nerve. why couldn't they replace my ONT Unit when they where their yesterday. and I don't even have a estimated time to know how long I'm going to wait for this to be fixed. this is really poor service from their side

 

[chrisc]

Did you type this holding your breath?

There are ways and means of complaining and doing it the right way often is more rewarding

"Struggling" does not tell us what you did. Do you have dates and times you called and notes of who you speak to? Often some junior is incapable of resolving your problem due to ignorance so you have to reach out to someone who appears to know what he is about

 

[deweyzeph]

You need to complain to your ISP, not Openserve. You are the client of the ISP, and the ISP is the client of Openserve. Openserve doesn't give 2 craps about you because you are not their client, the ISP is.

 

[Karel1998]

1st of all. my ISP reports the problem its Openserve that doesn't come to light. so currently my Problem isnt with my ISP i really can't complain about its with Openserve.

I Report my problem with my ISP everyday and I get confirmation from my ISP that this problem has been reported each and everyday. but with this service I'm really not happy

 

[HartsockZA]

What color light is the ONT flashing while it's powered on, who is the ISP in question. Do note that installation only kinda reopen as of the 10th so the backlog that wasn't attended to during the holidays is now only being run through now.

Details man Details!

 

[upup]

My ISP gave me the address and password of the OTN, so I could go in and check levels and just check.

 

[Karel1998]

What color light is the ONT flashing while it's powered on, who is the ISP in question. Do note that installation only kinda reopen as of the 10th so the backlog that wasn't attended to during the holidays is now only being run through now.

Details man Details!

Well it flashes red. and according to the ISP this light should not be flashing at all

 

[HartsockZA]

Well if your ISP isn't able to come right then cancel your package with them and apply for a Telkom package directly with them. Usually that's the only way around this mess

 

[Raman00ng]

So i would just like to complain about Openserve. I first applied for my fiber line on 2 November 2021 and on 10 November 2021 my installation was done by Telkom people. since then the LOS light on my ONT Unit has been flashing up to date Openserve was at my house twice. The First time they told me the line was faulty but do note that that was on 10 December 2021 a full Month of struggling to get them there in the first place. then I struggled another month to get Openserve to my house on 19 January 2022 and they tested everything and told me that my line is fine its my ONT Unit which is faulty. So up to date we are 2months and 9 days later and still no fibre cause i must log a call again with them to come and replace my ONT Unit. this wait is really working on my nerve. why couldn't they replace my ONT Unit when they where their yesterday. and I don't even have a estimated time to know how long I'm going to wait for this to be fixed. this is really poor service from their side

Good Morning

Apologies on your experience , I will gladly resolve your query with some information from you.
Please direct your query to [email protected] with your B number and also specify on the subject line as Karel and my broadband for me to address urgently.

Regards

 

[AfriNatic]

So i would just like to complain about Openserve. I first applied for my fiber line on 2 November 2021 and on 10 November 2021 my installation was done by Telkom people. since then the LOS light on my ONT Unit has been flashing up to date Openserve was at my house twice. The First time they told me the line was faulty but do note that that was on 10 December 2021 a full Month of struggling to get them there in the first place. then I struggled another month to get Openserve to my house on 19 January 2022 and they tested everything and told me that my line is fine its my ONT Unit which is faulty. So up to date we are 2months and 9 days later and still no fibre cause i must log a call again with them to come and replace my ONT Unit. this wait is really working on my nerve. why couldn't they replace my ONT Unit when they where their yesterday. and I don't even have a estimated time to know how long I'm going to wait for this to be fixed. this is really poor service from their side

Hi Karel,

I trust you are well. I see you created a tag Afrihost Fibre for this thread. If we are the ISP I would like to assist. Can you send me a pm with your email address so I can follow up on the issue with the order for you?