Afrihost Fibre down for 1 week

[LeeeoyM]

Good day

I have not had fibre for 1 week as the "LOS" has a red light flashing and i had contacted Afrihost which said that they had tried everything and had logged a ticket with openserve ,i downloaded the openserve application and saw that a ticket had been logged and the technician was suppose to come on Tuesday May 17 2022 but nobody pitched up for the entire week and i don't know what else to do as Afrihost has just left me with this problem.

Fault ref number : 95949
Service Number : B450008588

Please,if anyone can help it would be very appreciated !

 

[Jason-ZA]

@AfriNatic

 

[AfriNatic]

Good day

I have not had fibre for 1 week as the "LOS" has a red light flashing and i had contacted Afrihost which said that they had tried everything and had logged a ticket with openserve ,i downloaded the openserve application and saw that a ticket had been logged and the technician was suppose to come on Tuesday May 17 2022 but nobody pitched up for the entire week and i don't know what else to do as Afrihost has just left me with this problem.

Fault ref number : 95949
Service Number : B450008588

Please,if anyone can help it would be very appreciated !

Hi,

Sorry for the issues you are experiencing.

It seems that fault has been cleared and marked as resolved.

I have logged a new ticket for you. 243BRK210522

 

[LeeeoyM]

Hi,

Sorry for the issues you are experiencing.

It seems that fault has been cleared and marked as resolved.

I have logged a new ticket for you. 243BRKh

how can the issue be closed and resolved if i still do not have internet and nobody has come to fix the issue?

I saw on the openserve app that you have logged a ticket but someone is yet to pitch up and it is 14:13 as i am typing this.

 

[AfriNatic]

how can the issue be closed and resolved if i still do not have internet and nobody has come to fix the issue?

I saw on the openserve app that you have logged a ticket but someone is yet to pitch up and it is 14:13 as i am typing this.

Morning,

The fault is still open with Openserve. I have requested feedback on the fault.