Beware when ordering from RARU...

Virex said:
If you paid for it using your bank card|credit card. You could have done a chargeback. Somethings got to give with Raru. They can't keep doing this. What they are doing is blatantly false advertising and stealing.

Wonder if a person can't contact their hosting provider with all the cases of blatant theft. And get their hosting pulled. I know this sounds dumb, but it seems we are powerless to really stop them. But what they are doing is no right.
Click to expand...
I also was scammed when i placed an order for an item in stock...now 2 months later...no item received...was also informed of the 15 to 30 day wait period...i theatened them with criminal proceedings but they are hoesebacking on the electronics Act. I am sure this is fraud/theft what they are doing
 
racerxyash said:
This just happened to me now. I purchased a Seagate Expansion 10TB external HDD on 30.09.2022. After purchasing I saw that it was out of stock so I emailed customer care to ask if they would be able to honour the deal, which they confirmed that they would

Two weeks later I was contacted with the news that they cannot honour the order so I requested a refund. Today I emailed and was told "Our refunds process time is 30 days as per the Electronic Communications and Transactions Act". Now I go onto MyBB and see this article

I have never had an issue with Raru before this. This is sad as I have purchased many items from them over the years without issue

I paid for my order via a method called SCode at Checkers Money Market (first time I tried this). I have since contacted SCode to try and intervene from their end

I just hope that I can get my refund (eventually)
Click to expand...
My item a nvme showed in stock and after the EFT and later enquiring on this nvme I was told out of stock..I also asked with urgency will they be able honour my order within the next 2 weeks as I need this nvme urgently and was told with assurance that they will receive it within the next week...and that is where my nightmare began...it seems that they are trying to bag as much orders and funds as possible....i dnt have a good feeling abt this Raru place...many moons ago ordering from them was fine...but alas..only after placing my order and having issues with them i came upon this thread...too little too late
 
Herr der Verboten said:
Other than saying "massive problem" what did it bring to the table? we know there is a massive problem. but what to do...
Click to expand...

That article is a light slap on the wrist, ag they were fine before covid and then “supply chain bro”, bs this thread was started in 2019, Raru has been screwing people like this for a long long time.

Like typical Mybb journalism it’s more like an advertorial, don’t worry Raru we are on your side, we’ll try our best to make the situation look as positive as possibly… poor guys just in time business model and hey look how many negative reviews Takealot has!!

And what bs is this “ Raru tells them it takes 30 days to process credits “as per the Electronic Communications and Transactions Act.””

Is that even a legit thing?

Not that they stick to it in any case so it’s just another excuse and something they’ve recently dredged up.

And whatever the issue is with their “business model” or supply chain the problem is they withhold refunds, if a refund was done promptly within max 7 days like every other business I’ve ever dealt with there would be no problem but no they have to run a side business using customer money to manage their cash flow and hence take an eternity to refund.
 
airborne said:
That article is a light slap on the wrist, ag they were fine before covid and then “supply chain bro”, bs this thread was started in 2019, Raru has been screwing people like this for a long long time.

Like typical Mybb journalism it’s more like an advertorial, don’t worry Raru we are on your side, we’ll try our best to make the situation look as positive as possibly… poor guys just in time business model and hey look how many negative reviews Takealot has!!

And what bs is this “ Raru tells them it takes 30 days to process credits “as per the Electronic Communications and Transactions Act.””

Is that even a legit thing?

Not that they stick to it in any case so it’s just another excuse and something they’ve recently dredged up.

And whatever the issue is with their “business model” or supply chain the problem is they withhold refunds, if a refund was done promptly within max 7 days like every other business I’ve ever dealt with there would be no problem but no they have to run a side business using customer money to manage their cash flow and hence take an eternity to refund.
Click to expand...
We got to follow the given and safe msm narratives. It is 2022 after all...

+10 points if it was supplied by Raru themselves.
 
airborne said:
And what bs is this “ Raru tells them it takes 30 days to process credits “as per the Electronic Communications and Transactions Act.””

Is that even a legit thing?
Click to expand...

Yes under section 44,

(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such payment, which refund must be made within 30 days of the date of cancellation. (4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
 
ld13 said:
Yes under section 44,

(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such payment, which refund must be made within 30 days of the date of cancellation. (4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
Click to expand...

But if the seller can’t supply the goods ordered according to that set of rules the buyer isn’t exercising any right or cancelling anything, they don’t have the option to choose to get what they ordered?
 
airborne said:
But if the seller can’t supply the goods ordered according to that set of rules the buyer isn’t exercising any right or cancelling anything, they don’t have the option to choose to get what they ordered?
Click to expand...
If nothing was received, but payment, then this imho is a payment gate/payment provider issue e.g. bank, merchant and you. or does the Transactions Act interpret this differently. If you buy chips at your cafe but you never get the chips then owner only have to refund you after 30 days? / this only "online" transactions?

Of course is this is "online" then why can vpn resellers instantly refund you? ohwaitnotsouthafrica.
 
ld13 said:
Yes under section 44,

(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such payment, which refund must be made within 30 days of the date of cancellation. (4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
Click to expand...
Except, they're now stating 30 working days... which is complete BS...

Have now filed a dispute with Absa...
 
Herr der Verboten said:
If nothing was received, but payment, then this imho is a payment gate/payment provider issue e.g. bank, merchant and you. or does the Transactions Act interpret this differently. If you buy chips at your cafe but you never get the chips then owner only have to refund you after 30 days? / this only "online" transactions?

Of course is this is "online" then why can vpn resellers instantly refund you? ohwaitnotsouthafrica.
Click to expand...
Had some issues with a glitch on binance 2 years ago 2xR50k transactions on a VISA CC. Filed a did not receive goods with FNB received funds back in 2 weeks just provide proof etc and no issues.
 
ld13 said:
Yes under section 44,

(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such payment, which refund must be made within 30 days of the date of cancellation. (4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
Click to expand...

Greg_M said:
Except, they're now stating 30 working days... which is complete BS...

Have now filed a dispute with Absa...
Click to expand...

Except that the section in question relates to return of goods.
In this case there are no goods.
They don't have it, they even admit as much.

1666788828721.png

No court would find for their interpretation that they can apply this to not having stock of said goods and then holding your money for 30 days (working or otherwise).

EDIT: More likely they are trying to cling to this section
1666789157469.png

Though I must confess I wonder if the CPA or otherwise doesn't overrule this ridiculous rule.
 
Last edited:
Gnome said:
Except that the section in question relates to return of goods.
In this case there are no goods.
They don't have it, they even admit as much.

View attachment 1409233

No court would find for their interpretation that they can apply this to not having stock of said goods and then holding your money for 30 days (working or otherwise).

EDIT: More likely they are trying to cling to this section
View attachment 1409237

Though I must confess I wonder if the CPA or otherwise doesn't overrule this ridiculous rule.
Click to expand...
Nope it doesn't overrule that
 
Gnome said:
Except that the section in question relates to return of goods.
In this case there are no goods.
They don't have it, they even admit as much.

View attachment 1409233

No court would find for their interpretation that they can apply this to not having stock of said goods and then holding your money for 30 days (working or otherwise).

EDIT: More likely they are trying to cling to this section
View attachment 1409237

Though I must confess I wonder if the CPA or otherwise doesn't overrule this ridiculous rule.
Click to expand...
46-3 is what they're clinging to. 30 "days" post cancellation
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X