Billing / Accounts Problems...

Well i have some similar situation with them aswell...What happened is that when i signed the contract i clearly stated that my account has to be billed on every 15th of the month and one month in advance...which was the only choice which i could accept...anyway the contract ive signed with them was on 13 of april and 16 of april i had my modem...
Whathappened is that they billed my account on 4th of March with ammount of 1500 R (500 activation,300 from 16th-1st March usage,and 699 for March)...Well i didnt know that they would debit my account on 4th so i didnt have enough money on my account and certainly i went overlimit and my bank charged me about 100 R...and i told the bank they must return the debit order so they did...by writing a letter to them....
The same day ive called Help Desk and they apologized to me by saying that there has been a mistake on their billing system and yeah they will put the debit order on 15th of the month as it says on the contract...Well now we are 25th of March and they still dont bill my account...ive called them today again and the woman couldnt log in to my account to check it out because there was suddenly power failure and the whole system was frozen down:)as she said :P
So yeah ive call her again after 30 minutes and i was waiting for 5 minutes for her to log in to my account(probably they`ve been capped to 64k by exeeding their 3GB limit of checking accounts):P so finaly she logged in and she told me that there has been a mistake and she will investigate the problem and she will call me for about 5 minutes...Well know we are 19 oclock and still no call and that was in 10 oclock in the morning....

I think it will be the same as Sentech did to me...not billing me for 8 months and one day they figured it out that there has been a mistake and they took R 6000 from my account...it went over limit than and i lost my cheques because of them because the bank just forbidd me of using cheques.:P Well yeah i`ll take all this bulll**** but i dont know until when....
Just people be carefull with them....they dont know to run a business they are running a toy store on a flea market...which is wireless.....
 
one wonders why all the accounting issues? If the guys are reading these posts which we know they are then why dont they resolve the issues? But with all fairness guys Shaun is one person and one person cannot be responsible for the whole company.
There are other managers there and senior people there who are probably doing bugger all.
Makedon i swear if someone took off that ammount in one shot off my account i would blow em up!!
 
anyway guys i am going to durban tomorrow and will let ya know how the signal is there as i am taking my UTD with have a great weekend forumites
 
craigsa said:
one wonders why all the accounting issues? If the guys are reading these posts which we know they are then why dont they resolve the issues? But with all fairness guys Shaun is one person and one person cannot be responsible for the whole company.
There are other managers there and senior people there who are probably doing bugger all.
Makedon i swear if someone took off that ammount in one shot off my account i would blow em up!!
Click to expand...

Dude how can i blow them up?Im not from South Africa i dont know this fu``in laws here and i`m trying to do it the best and fairest way but i always get fu```ed from behind:( :mad:
 
ha ha well i will help anyone in SA blow up anything they want !! only joking - just now the scorpions will be at my door.
Thanks REBEL.
Cheers guys
 
halicon said:
finally!

someone else with a brain!

wake up people... shaun green is a bullsh1tter of note!... help? pffft? the only help he has given me is the number for a techie who DID help me!
Click to expand...

U expect him to be your techie ?
grow up an look at the job titles.
Was ur problem not sorted ?
 
billing issues

limnos said:
Would u guys believe me that my account still hasn't been debited since the day i signed up, 9 Jan 2005?
Click to expand...
If you are in the unfortunate and unenviable position of being both a reseller and subscriber it may be that the cash you laid out on stock initially is being erroneously taken to settle your monthly usage charge because you may have more than one account with WBS. Only a visit to Floor 21 and a chat to Mary Ann will sort it out.
 
Oh Shame... people complaining about billing problems, boo hoo hoo. Aret hose violens I hear?

1 point needs to made here:

1.) By law the debits are not the responiblity of the company debiting them. It is the responsibility of the customer to ensure that the debit orders go through. I found this out the hard way. If you have signed a contract and there has been an error resulting in non payment from your side for a few months, you will automatically be debited by the company in question the full amount. The only way to avoid this is to speak to the SALARIES / ACCOUNTS Department and ask them, nicely, if they could please take half this month and half next month. Otherwise you're basically up **** creek without a paddle.

You'll notice I put a section in bold (or tried to). It seems like complaining to this Shaun guy about accounts is like complaining to Macdonalds about the poor serbice you received at Pizza Perfect.

Nuff said.
 
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