Excuse the vent below, but I am enraged!
On the 18 or so of this month, after quering an invoice several times to no avail, I had R1400 taken out of my account by iBurst, ostensibly because they had not billed me since the 1st of March. This is not strictly the case, and I therefore have severe reservations about iBurst removing this cash from me.
The most frustrating thing about this is not the total ineptitude of their billing system, it is the total lack of communication coming from the accounts department, and the insultingly amateur communication coming from Mr. Green himself.
Anyway, to continue my story: I was told by Sonette Louw, when I first queried the invoice, that my concerns would be attended to, and that I would not be billed until such a time. Well lo and behold, a few days later the money was out of my account and nobody would respond to any of my emails anymore.
Basically, they 'took my money and ran'.
I contacted Shaun Green about the matter and, to this date, despite sending several well written, point form emails (and some rather heated rants) all I have received are a couple of glib one-liners (after a pause of several days) and the kind of disinterested fobbing off that usually sounds the death knell for such a young company.
This brings me to the core of my post: how did someone so obviously unsuitable for the role of Regional Manager obtain such a title?
Is Mr. Green related to someone higher up? Is nepotism at work here? Did he bullsh*t his way through the interview? I mean, the guy can't deal with a single customer effectively - how on earth can he be expected to deal with an entire company!?!?
If there were any other vaguely applicable broadband service providers in SA, I would be out of my 24 month contract in a flash, and would personally stick my UT-D up Mr. Green's lazy, self-righteous, dismissive *rse. Without lubrication.
I just really can't understand how a company like iBurst can be so dramatically mismanaged, yet still convince so many of us to sign up for its misleading service - a service that includes no customer relationship management, the world's most incompetent helpdesk staff, and people as rude and dismissive as Shaun Green.
Ah well, here's hoping for some competition....
Side note: I phoned Sasan and bitched about the billing problem. He offered me some BRANDED IBURST CAPS AND TSHIRTS as compensation! What a laugh huh? Sorry we can't do anything about your cash, which we effectively stole from your account (billing discrepancies should be resolved to the mutual satisfaction of all parties involved before billing occurs, imho!) but here, do some free advertising for us.
Sometimes I just feel like walking up to that 21st floor and throttling someone, all the time screaming, 'now will you answer my f**king email!?!?'
*sigh*
Okay, I feel better now
On the 18 or so of this month, after quering an invoice several times to no avail, I had R1400 taken out of my account by iBurst, ostensibly because they had not billed me since the 1st of March. This is not strictly the case, and I therefore have severe reservations about iBurst removing this cash from me.
The most frustrating thing about this is not the total ineptitude of their billing system, it is the total lack of communication coming from the accounts department, and the insultingly amateur communication coming from Mr. Green himself.
Anyway, to continue my story: I was told by Sonette Louw, when I first queried the invoice, that my concerns would be attended to, and that I would not be billed until such a time. Well lo and behold, a few days later the money was out of my account and nobody would respond to any of my emails anymore.
Basically, they 'took my money and ran'.
I contacted Shaun Green about the matter and, to this date, despite sending several well written, point form emails (and some rather heated rants) all I have received are a couple of glib one-liners (after a pause of several days) and the kind of disinterested fobbing off that usually sounds the death knell for such a young company.
This brings me to the core of my post: how did someone so obviously unsuitable for the role of Regional Manager obtain such a title?
Is Mr. Green related to someone higher up? Is nepotism at work here? Did he bullsh*t his way through the interview? I mean, the guy can't deal with a single customer effectively - how on earth can he be expected to deal with an entire company!?!?
If there were any other vaguely applicable broadband service providers in SA, I would be out of my 24 month contract in a flash, and would personally stick my UT-D up Mr. Green's lazy, self-righteous, dismissive *rse. Without lubrication.
I just really can't understand how a company like iBurst can be so dramatically mismanaged, yet still convince so many of us to sign up for its misleading service - a service that includes no customer relationship management, the world's most incompetent helpdesk staff, and people as rude and dismissive as Shaun Green.
Ah well, here's hoping for some competition....
Side note: I phoned Sasan and bitched about the billing problem. He offered me some BRANDED IBURST CAPS AND TSHIRTS as compensation! What a laugh huh? Sorry we can't do anything about your cash, which we effectively stole from your account (billing discrepancies should be resolved to the mutual satisfaction of all parties involved before billing occurs, imho!) but here, do some free advertising for us.
Sometimes I just feel like walking up to that 21st floor and throttling someone, all the time screaming, 'now will you answer my f**king email!?!?'
*sigh*
Okay, I feel better now
