Billing nightmare - non-existent customer service.

[Deeinno1]

I am so tired of telkom, so so tired.
I have called , emailed , sent you messages on twitter and facebook yet no one is willing to assist me. I was handed over , called and sent messages . When I contacted the collections firm they sent me back to Telkom. When I signed up I was told that I will be suspended if I do not pay and will only be able to resume services after payment (the bill will not accumulate) . The damn router was showing a red light , I stopped using it and guess what the bill accumulated for months and is still accumulating. I requested a call recording , to this day I am still waiting. Telkom, please tell me what I have to do to get service?

 

[DapperDanMan]

Simply settle the bill.

Thereafter, tell them you want to convert your ADSL to Fiber.

They love hearing that!

 

[supersunbird]

I am so tired of telkom, so so tired.
I have called , emailed , sent you messages on twitter and facebook yet no one is willing to assist me. I was handed over , called and sent messages . When I contacted the collections firm they sent me back to Telkom. When I signed up I was told that I will be suspended if I do not pay and will only be able to resume services after payment (the bill will not accumulate) . The damn router was showing a red light , I stopped using it and guess what the bill accumulated for months and is still accumulating. I requested a call recording , to this day I am still waiting. Telkom, please tell me what I have to do to get service?

Have you ever seen a telecoms company do that? Have you ever heard anyone say I stopped paying and they stopped billing me? Need to lessen being so trusting.

 

[epah]

You stopped paying and believed you wouldn’t get handed over? You don’t pause services just by stoping payment.

 

[STORMERSFAN]

I am so tired of telkom, so so tired.
I have called , emailed , sent you messages on twitter and facebook yet no one is willing to assist me. I was handed over , called and sent messages . When I contacted the collections firm they sent me back to Telkom. When I signed up I was told that I will be suspended if I do not pay and will only be able to resume services after payment (the bill will not accumulate) . The damn router was showing a red light , I stopped using it and guess what the bill accumulated for months and is still accumulating. I requested a call recording , to this day I am still waiting. Telkom, please tell me what I have to do to get service?..

Never enter into an agreement with a SOE..Rather pay more and take fibre with pvt company

 

[Deeinno1]

You stopped paying and believed you wouldn’t get handed over? You don’t pause services just by stoping payment.

That is what was sold to me , this is the reason I requested the call recording.

 

[DapperDanMan]

That is what was sold to me , this is the reason I requested the call recording.

In that case, log into your MyTelkom app (or their website), navigate to the Accounts/Billing section, and click the Dispute button on each of the relevant individual bills.

That will initiate a process whereby they will contact you.

 

[Dups!]

Never enter into an agreement with a SOE..Rather pay more and take fibre with pvt company

Eh... you must not know of Vodacom and MTN. In this case, all telecoms are the same, doesn't matter whether state or private- just rubbish!

 

[STORMERSFAN]

Eh... you must not know of Vodacom and MTN. In this case, all telecoms are the same, doesn't matter whether state or private- just rubbish!

Never had any problems with vodacom tbh..Telkom back in the day with ADSL another story..

 

[porchrat]

I recommend signing up with WebAfrica. Once you experience their support system you will realise how good you had it with Telkom and gratefully go crawling back.

 

[Dups!]

Never had any problems with vodacom tbh..Telkom back in the day with ADSL another story..

I have personally had issues with Vodacom. MTN has not given me problems thus far, however, I have read and heard of people having headaches with them.