Billing problems

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Raithlin

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Just spoke with Mary-Ann in accounts. Technical problems with the Billing System means that debit orders will only start coming off sometime next week. She couldn't give me an exact date, due to the nature of the problem.
 
Hmm, they have still not sent me an invoice, In fact they day they debit me I will phone and complain like never before.

And when they tell me that they have the incorrect e-mail address, which I know because I changed it with the helpdesk and since then I have not received any correspondance from them. (obviously they could not take down a simple address).

I will complain until they explain why they did not follow up on a failed delivery of the mail.

Usually I would not be this pety but I am sick & tired of their incompetance.
 
alchamy, just double check first that there is no slip-clause that mentions that it is your responsibility to make sure your contact details are updated, etc.
 
I was fortunate enough to receive one of the early contracts with nothing but my banking details on it :D Furthermore I changed e-mail addresses and notified them of it. They were incapable of taking down the new address correctly. :rolleyes:

This upsets me because not everyone uses these forums and therefore they will have no idea that they are about to be debited for upto 3 months of access. Although they should make provision or atleast have found out why they have not been debited to date, WBS should make double sure about money matters.
 
Something else that I found out through being curious...

If your chosen "debit order day" is 1 - 14, you are debited in arrears, whereas 15-31 you are debited in advance.

Just thought you'd like to know. I haven't seen it on the site anywhere.
 
you sure about that? because that will mean if you cancel you dont pay that month... seeing as you need to give them 30 days advance notice, if your debit order is from 1-14, it means on the last debit order that did go through, you can give them 30 days notice, and get that month for free, because you only pay for that month on your selected date between 14

right?
 
iBurst via email said:
People who pay from the 1st till the 14th are paying are paying in arrears and those who chose to be debited between the 15th till end of the month pay in advance.

Many thanks
Click to expand...

That's what it says...
 
hmm, interesting, noone that might be something to keep away from WBS eyes, ;) I asked them to debit my account on or after the 1st so I defenitely wont complain.
 
im curious, what if you have budgeted for only R450, are they going to double debit at R900?
 
You should have received an invoice via email - unless your address has changed and the helpdesk didn't update it when you phoned [see above]
 
Raithlin said:
You should have received an invoice via email - unless your address has changed and the helpdesk didn't update it when you phoned [see above]
Click to expand...
Just to clarify, the email sent out by WBS on 2005-01-28 stating that money would be deducted on 2005-02-02, is not a Tax Invoice, and WBS need to supply fully conformant Tax Invoices before they can legally charge VAT. Also, there are strict SARS rules for electronically distributed/accessible Tax Invoices - emailing is not one of those options (but then I disagree with whoever decided those electronic rules anyway).
 
I for one am not willing to fork over 454*3+80 at the end of this month. if they're late with the billing, I require them to make a reasonable suggestion to how I can get the money to them, cause I don't have spare cash lying around as I have a budget. f@ck with my budget and you f@ck with your life....
 
noone said:
if they're late with the billing, I require them to make a reasonable suggestion to how I can get the money to them, cause I don't have spare cash lying around as I have a budget...
Click to expand...
Hmm. I tried that too - no luck. Dunno why though. :confused:
 
I know I will be forkin out close to 1.5k due to this delayed billing - bad news...
Just checked...I think I have been billed eeeek - can anyone else confirm that they have been billed.
The debit order says nothing about Iburst or WBS in the reference line.
 
Last edited:
Got an email earlier stating that they will deduct R878.71 (Dec ProRata R424.71 + Jan R454) from account on the 2nd of Feb. They have just deducted R1332.71 from my account, an EXTRA R454. Now if they stated that they'll deduct R878.71 from my account, can they just go ahead and deduct an extra R454? My budget is shot!
 
Take it up with there accounts department. Did you pay an activation fee if not they going to charge you for it........


Jerry said:
Got an email earlier stating that they will deduct R878.71 (Dec ProRata R424.71 + Jan R454) from account on the 2nd of Feb. They have just deducted R1332.71 from my account, an EXTRA R454. Now if they stated that they'll deduct R878.71 from my account, can they just go ahead and deduct an extra R454? My budget is shot!
Click to expand...
 
I am taking it up with accounts today, that's for sure. I should not be paying any activation fee, as I've signed a contract when NO activation fee was needed.
 
Well that's why i paid IBURST for that month so i got an invoice asthat said no activation Fee. PROOF so they can't fsck me around. If they Do. They going st8 to my lawyers and this about an activation fee is really Bull to me..... They should say ok no activation fee but pay up front 2 months or something...... Like contracts etc.....

I'm P*ss off with iburst.

Jerry said:
I am taking it up with accounts today, that's for sure. I should not be paying any activation fee, as I've signed a contract when NO activation fee was needed.
Click to expand...
 
They deducted not only the invoice of R968.53, but an extra R454 from my account as well.

I'm going to call the CFO now.
 
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