not that surprising, been in the payments domain on-and-off myself for over a decade now and I can tell you without a doubt it is literally impossible to have robust, reliable partners in place at the pace Binance has launched local currency pairs
doesn't matter how much money & resources you throw at the problem, these things require solid partners, building relationships with solid partners takes time, there is no substitute for it
I'm sure they'll get it right eventually, but if that is the only exchange you rely on for getting ZAR into/out of the crypto world you need a backup plan for the next couple of months to a year at least