BitCo Consumer Review

nightshade21099 said:
You do realize that you can subscribe to the thread and receive instant notifications via email.

You don't have to monitor it by coming to the thread in your web browser keeping it open.
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Hi nightshade21099,

Duly noted and we are aware of this functionality. There is the consideration as well of human resources required to interact on this platform continuously. In light of the recent discussions we have had here, we are making some internal adjustments to avail the resources. However, at this stage, we can only arrange a few designated times each day for this. It is not yet possible to be permanently online and available. Once again, in an effort to manage expectations, we can't commit to promising real-time responses over this platform yet.

You will see more frequent interaction from this point on, though.

Thank you for your understanding,

-BitCo
 
Hi r4iden,

We have sent you a PM requesting your ticket number so that we can investigate.

We simply want to acknowledge your post, and assure you that BitCo will release an official answer once all the information frm the relelvant internal parties has been obtained.
 
nightshade21099 said:
Either they have a peering issue or they are blocking netflix now.
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Hi nightshade21099,

We have seen your post regarding Netflix and investigated. During this time that you were experiencing packet loss, we can confirm that Netflix was experiencing problems with their content delivery node. We suspect that this was the cause of the experience you had. The errors on the content delivery node can certainly attribute to packet and speed loss.
On our side, we have subsequently tested and all appears to be resolved. Please continue to report anything further to [email protected] so that our support team are aware and can assist.
 
Hi r4iden,

Our policy regarding torrents has not changed, being that they are heavily shaped during the day with greater speeds available after hours.
We are now aware of the deteriorated speed and suspect that our torrent pool is congested.
Our core team will investigate over the course of this weekend. We are confident all will be resolved as soon as possible in the new week.
We will update this forum on Monday with an update, if available.
 
Seems like usenet service has been restored - thanks for looking into it!
 
I have an issue with BitCo and I am trying to solve it since the beginning of last week. Their accounts department and managers telling me different stories all the time. Now accounts manager telling me something else which is conflicting with BitCo accounts department email.

I asked them to before reply to my email please discuss my matter inside your team. I want to communicate with them on email to secure myself but BitCo wants me to talk on phone. I am asking for my R950 but no body answering my email.

I don't want to write down whole story now but I hope after reading this someone will take note of this and answer my emails. I am struggling with BitCo poor customer service and untrained staff/manager.
 
Awad said:
I have an issue with BitCo and I am trying to solve it since the beginning of last week.
Click to expand...

Hi Awad,

Thanks for reaching out and alerting us. We have sent you a PM requesting information. We have read your full message and will investigate and reply back on each aspect. It is alarming to read in your post that no one is seemingly willing to communcate over email, this will certianly be addressed. With corresponding ticket numbers and the other information we have requested we will be able to investigate.

Thank you,

-BitCo
 
r4iden said:
Seems like usenet service has been restored - thanks for looking into it!
Click to expand...

Hi r4iden,

Thanks for the feedback. We see that both technical and support departments are reporting your ticket as resolved.

Kind regards,

-BitCo
 
BitCo said:
Hi r4iden,

Thanks for the feedback. We see that both technical and support departments are reporting your ticket as resolved.

Kind regards,

-BitCo
Click to expand...

./sigh

Think I spoke too soon. Next day back to being shaped. Have to resort to VPN again to get proper speeds...
Could you check it out again please? thanks
 
My wifey is reporting no internet access from home. Anyone else having problems?

*edit*

Nevermind. Apparently it's working again.
 
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Solitude said:
My wifey is reporting no internet access from home. Anyone else having problems?
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Hi Solitude,

We had a failure which affected our entire network. Services are back up, fully restored. Apologies or the inconvenience.
 
What a sad state of affairs.

You guys at Bitco keep bragging and claiming that you have this wonderful change and intergration workflow and that BitCo's network is fast, reliable, "redundant" and that you manage your subscriber//capacity ratios like the Pro's do.

Let me tell you first of all... 99%?... Dont make me friggen laugh guys.

You have been hounded to the point of lunacy by people wanting to SEE WhatsUp Gold? EOS? Frig SpiceWorks is FREE! You host at another location on another network and put it on the internet for us to see. You want I can bring my 12 year old I am sure she will get SpiceWorks up and running in a day or two and you guys can just fill in the ______ blanks.

Bottom Line BitCo? I think you are not the calibre of network operator you market yourself as. Why? Because not a day goes by that I do not see a little yellow ! in my system tray.

You dont need to fix your network. Just stop telling these lies about how great your service is.
 
Well I'm still VERY happy with my connection. Rock solid and consistent. Never had that with my ****ty telkom line. The few issues I had so far have been quickly resolved. Never had that with Telkom.
 
Can't connect tonight.. Meyersdal .. Is the rain really that bad?..
Reminds me of those dark Telkom days
 
Elro said:
Can't connect tonight.. Meyersdal .. Is the rain really that bad?..
Reminds me of those dark Telkom days
Click to expand...

Yeah the rain thing...

I have this sneaky weird feeling that the carrier link connecting Rustenburg's BitCo network to their deeper core (back to jozi via Krugersdorp) is not running on multiple failover/redundant fibre technology as stated by them. This is an opinion and not a hard and fast claim.

Why?

The thing is that I can SEE the mast of the highsite I beam to. It is at Rustenburg's showgrounds and I dont even have to get on the roof to scope it with my bare eye.

Having the ability to SEE the link will also thus enable me to SEE any possible monsoons/hurricanes/deluges/blizzards caught between my roofmount dish and the mast.

:-)

Now alot of the times I go off and I LOOK towards the mast it is 100% clear .... BUT should I look towards the south east (towards krugersdorp) I usually find the "bad weather" they so frequently refer to as the reason for downtime.

What I deduce from this is that my edge link towards the mast is active and stable but that the trunk from the mast to their core is being influenced by bad weather at another geo location... there where I can SEE it and where I DO NOT reasonably think my endpoint to SP edge infrastructure should be influenced.

Can Bitco truthfully tell me that I am only connected from my house to the first high site with microwave and that the rest of the trip to peering is all happening on your own managed FO infrastructure?

When will BitCo launch a network status portal? Hmm?
 
I agree with goobie. Very happy with bitco.

That said,it is the only ISP (other than mobile networks) I ever had so my opinion might be biased. xD

I'm offline as well atm and I am also connected to the same highsight as KirPlunk. Clear skies here as we speak. Curious to know if the network is down or just me?

Yesterday was rainy and speeds were a bit sluggish but ended up ok.

All in all Bitco is still a great ISP for me since there is no alternative :D


Edit: As I pressed the send button on my Mobile the Internet came back up
Also wishing for a cheaper option on the 10mb. Would be very helpfull indeed
 
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