BitCo Consumer Review

[BitCo]

Hi Mike

Any news/updates on the FUP trial ?

Hi Moosag,

I don't have an update yet, i am hoping to meet with technical team today to see how many people have been moved across to the new FUP

i know we have had some delays on the test due to technical specifications, i will post an update as soon as i have one for you

Mike

 

[Charlie600]

Hi Guys,

We had a different provider (won't name them but they also sometimes advertise on the forum) at our previous place in Bedfordview and it was a constant struggle.

Bitco did however raise the bar substantially, the installation in Midstream was completed on Friday, I received a call earlier today in order to hand over the connection to me and everything is working like a dream!

Thanks Bitco, keep up the good work!!

 

[Blackmax]

Ok, as promised here is my feedback from upgrading from a 5mbps to a 10mbps. Yes the 10mbps is better but not for the obvious reason that its faster. The simple fact that the throttled 10mbps is still faster than my old FULL 5mbps (believe it!) makes it worthwhile. Overall Im pleased as punch with the connection now. I did find it odd that Richard at sales said the turnaround could take a week(thought it was a simple matter of flipping a switch) to a follow up call that said it could take as much as 2 weeks.... 3 days later the link was upgraded.

 

[mwskuzzy]

Ok, as promised here is my feedback from upgrading from a 5mbps to a 10mbps. Yes the 10mbps is better but not for the obvious reason that its faster. The simple fact that the throttled 10mbps is still faster than my old FULL 5mbps (believe it!) makes it worthwhile. Overall Im pleased as punch with the connection now. I did find it odd that Richard at sales said the turnaround could take a week(thought it was a simple matter of flipping a switch) to a follow up call that said it could take as much as 2 weeks.... 3 days later the link was upgraded.

Please can you do a speed test on www.testmy.net and post the results? I'm keen to upgrade my speed but would like to see the international speed test first.

 

[Wikkels88]

Edit: Nevermind

 

[prasanv]

Mike,

Any feedback on the 2mb line you was testing (Content Streaming) for me? Still getting FUP'd..

 

[hi1pie]

BitCo,

Have you guys seen my PM? its been almost a week now...

 

[RLB]

Hi RLB,

i will have a look into your application and see if i can speed up the process from my side.

Based on your message above you would be very likely to get LOS from BitCo based on your clear view of Randburg.

Remember we don't just check LOS, we also have a list of technical parameters that need to be met in order to get a connection.

The main one in Randburg would be a signal test as that area is full of radio equipment which could potentially cause problems for us.

Please PM me your name so i can find your application and see what date we have loaded for you

Mike

Hello Mike,

I sent you a PM with my details and update.

RLB

 

[Murmaider]

I think I've been fairly diplomatic regarding issues I have been having up to now, but I've now lost my sense of humour.

My issues are simply being ignored by BitCo, almost as if they think if they ignore it, it will just go away. I logged a ticket on the 15 August 2014 regarding random lag issues in game, almost 2 months later this issue is just being ignored and has not yet been resolved.

So let me get started:

FUP:
The FUP is said to be on the "leaky bucket" principal. The exact details behind this "leaky bucket" remain a mystery and any attempt by myself to get more information regarding this is simply ignored. To me the FUP does not make any sense and I will use a graph to explain why.



I have drawn in the red 95th percentile for clarity.
Based on this graph, at 06:05am I started streaming netflix and at 07:05am I get FUP'ed. Based on the graph sent to me by Bitco, my usage during that period averaged at little over 3Mbps or better yet, 60% of my connections capacity.

Now assuming standard leaky bucket, the concept works like drilling a few holes into the bottom of a bucket. No matter how much you fill the bucket, the water will pass through these holes at a consistent pace. if too much water is filled into the bucket it spills over the side and is lost. The graph does not depict this in anyway.

In comes Token Buckets. Similar to leaky bucket but periodically X-many tokens are added to the bucket. When stuff is put into the bucket a token is consumed. if say 100 tokens are added every hour and 100 tokens are consumed in 15 minutes, then anything else added to the bucket for the next 45 minutes is lost. The graph does not depict this in anyway.

So based on these analogies, I don't believe Bitco uses leaky bucket. They may be using "their version" of what they consider a leaky bucket is. From what I can see, Bitco's FUP is one of 2 things:

- If the user utilizes more than 51% of the connection speed they are paying for, drop their maximum speed to 50% of the connection speed.
or
- They have predetermined an hourly data threshold based on around 50% of the connection speed. For example:
2.55Mbps = roughly 1.147GB an hour. If you exceed this 1.1GB in an hour, your speed is halved.

So what does this mean. Well simply put, people think they are paying R899 for a 5Mbps connection, when in actual fact you are paying R899 for a 2.5mbps connection with the facility to burst to 5Mbps, once a day, for an hour.

This to me is insane, I usually only use the internet between 17:00 and 22:00 (5 hours a day, after hours). During this time, 4 of my hours are spent at 2.5Mbps with only 1 hour a day at full speed. The rest of the time my connection is not utilized at all, Zero, nudda, nothing!

Heaven forbid you, as the consumer maybe want to actually use your 5mbps connection for something legit like Youtube or Netflix. Don't you dare use more than 50% of the connection you pay for, or you will be struck down.
There seems to be some Bitco Cardinal Sin around customers actually wanting to use the connection they are paying for. I am not speaking about abuse, as you see from my graph above, abuse doesn't even enter the equation.

Contention Ratio
You state that Bitco is better than ADSL because it's a 1:1 contention ratio and DSL is a 30:1 contention ratio.
Unfortunately you fail to actually explain the contention ratio correctly and I've just remained quiet about it.

The DSL contention ratio does not mean that for every 10Mbps connection that is allocated, it is shared by 30 people. That is incorrect information. A connection of say 100Mbps is allocated between 30 people. So yes you can have 30 individuals with 10Mbps allocated to the same 100Mbps connection. The presumption behind this is that not all 30 people are going to be utilizing 100% of their connection, 100% of the time. I am not sure where you got this mis-information. The fact that your connection ratio is 1:1 is absolutely pointless when you CAN'T actually use the speed that is supposedly 1:1 allocated to you.


False Advertising

The 5Mbps package states:
"Suitable For: Heavy Browsing & Email, HD YouTube, File Transfers, Media Downloads, Gaming, Downloading, HD Streaming"

This is false advertising. How can you say that this package is suitable for these when the moment you actually do stream HD YouTube or "HD Streaming" your speed is halved as though you are abusing your connection?

That would be like Vodacom saying that the Samsung Note 4 on their unlimited call package is suitable for Business exec's who make lots of phone calls and then the moment the Exec makes a business call that is longer than 30 minutes they drop his phone call quality down to 1980's 2-way radio for the rest of the day. When he phones them and asks why his call quality is so bad, they tell him "well, you made a 30 minute call so....."



On Really? When exactly am I going to experience this "Gaming Optimized, Low Latency"? My random latency spike issues have not been resolved. General latency in game has gone up from 200ms to around 300ms on average. I got this connection specifically for gaming, yet this is become the bane of my life as my issues are simply being ignored.

Support
Has become nothing short of Amobia.
Getting absolutely pathetic, generic responses from Leonard is nothing short of infuriating.
Being told "oh you have issues because this one specific time, not related to your ticket, you went above 50% of your connection speed" and then when I respond saying "What about 22:00 at night when there is nothing but me gaming and nothing else using the line" my ticket gets ignored.

Other emails and support tickets simply being flat out ignored.
I am still waiting for my gaming issue to be resolved and Mike I am still waiting for a response to my email.

I do not want to become that nightmare customer, but I really have no issue phoning and emailing you every 20 minutes of every day or every week until you fix my issues. Please let me know if this is what it's going to take to get my issues resolved, rather than ignored.


-Dave

 

[Pitbull]

I think I've been fairly diplomatic regarding issues I have been having up to now, but I've now lost my sense of humour.

My issues are simply being ignored by BitCo, almost as if they think if they ignore it, it will just go away. I logged a ticket on the 15 August 2014 regarding random lag issues in game, almost 2 months later this issue is just being ignored and has not yet been resolved.

So let me get started:

FUP:
The FUP is said to be on the "leaky bucket" principal. The exact details behind this "leaky bucket" remain a mystery and any attempt by myself to get more information regarding this is simply ignored. To me the FUP does not make any sense and I will use a graph to explain why.

View attachment 156290

I have drawn in the red 95th percentile for clarity.
Based on this graph, at 06:05am I started streaming netflix and at 07:05am I get FUP'ed. Based on the graph sent to me by Bitco, my usage during that period averaged at little over 3Mbps or better yet, 60% of my connections capacity.

Now assuming standard leaky bucket, the concept works like drilling a few holes into the bottom of a bucket. No matter how much you fill the bucket, the water will pass through these holes at a consistent pace. if too much water is filled into the bucket it spills over the side and is lost. The graph does not depict this in anyway.

In comes Token Buckets. Similar to leaky bucket but periodically X-many tokens are added to the bucket. When stuff is put into the bucket a token is consumed. if say 100 tokens are added every hour and 100 tokens are consumed in 15 minutes, then anything else added to the bucket for the next 45 minutes is lost. The graph does not depict this in anyway.

So based on these analogies, I don't believe Bitco uses leaky bucket. They may be using "their version" of what they consider a leaky bucket it, but that is not the case. From what I can see, Bitco's FUP is one of 2 things:

- If the user utilizes more than 51% of the connection speed they are paying for, drop their maximum speed to 50% of the connection speed.
or
- They have predetermined an hourly data threshold based on around 50% of the connection speed. For example:
2.55Mbps = roughly 1.147GB an hour. If you exceed this 1.1GB in an hour, your speed is halved.

So what does this mean. We simply, people think they are paying R899 for a 5Mbps connection, when in actual fact you are paying R899 for a 2.5mbps connection with the facility to burst to 5Mbps, once a day, for an hour.

This to me is insane, I usually only use the internet between 17:00 and 22:00 (5 hours a day, after hours). During this time, 4 of my hours are spent at 2.5Mbps with only 1 hour a day at full speed.

Heaven forbid you, as the consumer maybe wanting to actually use your 5mbps connection for something legit like Youtube or Netflix. Don't you dare use more than 50% of the connection you pay for, or you will be struck down.
There seems to be some Bitco Cardinal Sin around customers actually wanting to use the connection they are paying for. I am not speaking about abuse, as you see from my graph above, abuse doesn't even enter the equation.

Contention Ratio
You state that Bitco is better than ADSL because it's a 1:1 contention ratio and DSL is a 30:1 contention ratio.
Unfortunately you fail to actually explain the contention ratio correctly and I've just remained quiet about it.

The DSL contention ratio does not mean that for every 10Mbps connection that is allocated, it is shared by 30 people. That is incorrect information. A connection of say 100Mbps is allocated between 30 people. So yes you can have 30 individuals with 10Mbps allocated to the same 100Mbps connection. The presumption behind this is that not all 30 people are going to be utilizing 100% of their connection, 100% of the time. I am not sure where you got this mis-information. The fact that your connection ratio is 1:1 is absolutely pointless when you actually use the speed that is supposedly allocated to you.


False Advertising
View attachment 156278
The 5Mbps package states:
"Suitable For: Heavy Browsing & Email, HD YouTube, File Transfers, Media Downloads, Gaming, Downloading, HD Streaming"

This is false advertising. How can you say that this package is suitable for these when the moment you actually do stream HD YouTube or "HD Streaming" your speed is halved as though you are abusing your connection?

That would be like Vodacom saying that the Samsung Note 4 on their unlimited call package is suitable for Business exec's who make lots of phone calls and then the moment the Exec makes a business call that is longer than 30 minutes you drop his phone call quality down to 1980's 2-way radio for the rest of the day. When he phones you and asks why his call quality is so bad, you tell him "well, you made a 30 minute call so....."

View attachment 156292

On Really? When exactly am I going to experience this "Gaming Optimized, Low Latency"? My random latency spike issues have not been resolved. General latency in game has gone up from 200ms to around 300ms on average. I got this connection specifically for gaming, yet this is become the bane of my life as my issues are simply being ignored.

Support
Has become nothing short of Amobia.
Getting absolutely pathetic, generic responses from Leonard is nothing short of infuriating.
Being told "oh you have issues because this one specific time, not related to your ticket, you went above 50% of your connection speed" and then when I respond saying "What about 22:00 at night when there is nothing but me gaming and nothing else using the line" my ticket gets ignored.

Other emails and support tickets simply being flat out ignored.
I am still waiting for my gaming issue to be resolved and Mike I am still waiting for a response to my email.

I do not want to become that nightmare customer, but I really have no issue phoning and email you every 20 minutes of every day or every week until you fix my issues. Please let me know if this is what it's going to take to get my issues resolved, rather than ignored.


-Dave

Hi Murmaider,

Just a question if I may. Your speed is halved once you hit FUB right, does this affect your streaming in any way? Your gaming?

It's holiday again and at my house the kids are streaming 24/7 now... I know right, wish I could get time to do that . However when I get home I switch on the PC and I can watch Youtube, play games and even download (given at FUP speeds). At no point does it affect my streaming or my gaming latency. I'm sure Garth or Michael can pull a graph of my usage and post it on here if they like. When I got home yesterday Daughter was watching Netflix, laaitjie was playing COD MW3 and even some other games when he changed to the Xbox. Wife then also started watching Netflix and I was on Youtube. This carried on till around 23:00 when I went to bed.

No issue with streaming at all. The only time the FUP affects me directly is when I'm downloading, which I hardly do anyway. I'm just curious as to what problems you're experiencing when FUP'd

 

[Wikkels88]

I think I've been fairly diplomatic regarding issues I have been having up to now, but I've now lost my sense of humour.

My issues are simply being ignored by BitCo, almost as if they think if they ignore it, it will just go away. I logged a ticket on the 15 August 2014 regarding random lag issues in game, almost 2 months later this issue is just being ignored and has not yet been resolved.

So let me get started:

FUP:
The FUP is said to be on the "leaky bucket" principal. The exact details behind this "leaky bucket" remain a mystery and any attempt by myself to get more information regarding this is simply ignored. To me the FUP does not make any sense and I will use a graph to explain why.

View attachment 156290

I have drawn in the red 95th percentile for clarity.
Based on this graph, at 06:05am I started streaming netflix and at 07:05am I get FUP'ed. Based on the graph sent to me by Bitco, my usage during that period averaged at little over 3Mbps or better yet, 60% of my connections capacity.

Now assuming standard leaky bucket, the concept works like drilling a few holes into the bottom of a bucket. No matter how much you fill the bucket, the water will pass through these holes at a consistent pace. if too much water is filled into the bucket it spills over the side and is lost. The graph does not depict this in anyway.

In comes Token Buckets. Similar to leaky bucket but periodically X-many tokens are added to the bucket. When stuff is put into the bucket a token is consumed. if say 100 tokens are added every hour and 100 tokens are consumed in 15 minutes, then anything else added to the bucket for the next 45 minutes is lost. The graph does not depict this in anyway.

So based on these analogies, I don't believe Bitco uses leaky bucket. They may be using "their version" of what they consider a leaky bucket is. From what I can see, Bitco's FUP is one of 2 things:

- If the user utilizes more than 51% of the connection speed they are paying for, drop their maximum speed to 50% of the connection speed.
or
- They have predetermined an hourly data threshold based on around 50% of the connection speed. For example:
2.55Mbps = roughly 1.147GB an hour. If you exceed this 1.1GB in an hour, your speed is halved.

So what does this mean. Well simply put, people think they are paying R899 for a 5Mbps connection, when in actual fact you are paying R899 for a 2.5mbps connection with the facility to burst to 5Mbps, once a day, for an hour.

This to me is insane, I usually only use the internet between 17:00 and 22:00 (5 hours a day, after hours). During this time, 4 of my hours are spent at 2.5Mbps with only 1 hour a day at full speed. The rest of the time my connection is not utilized at all, Zero, nudda, nothing!

Heaven forbid you, as the consumer maybe want to actually use your 5mbps connection for something legit like Youtube or Netflix. Don't you dare use more than 50% of the connection you pay for, or you will be struck down.
There seems to be some Bitco Cardinal Sin around customers actually wanting to use the connection they are paying for. I am not speaking about abuse, as you see from my graph above, abuse doesn't even enter the equation.

Contention Ratio
You state that Bitco is better than ADSL because it's a 1:1 contention ratio and DSL is a 30:1 contention ratio.
Unfortunately you fail to actually explain the contention ratio correctly and I've just remained quiet about it.

The DSL contention ratio does not mean that for every 10Mbps connection that is allocated, it is shared by 30 people. That is incorrect information. A connection of say 100Mbps is allocated between 30 people. So yes you can have 30 individuals with 10Mbps allocated to the same 100Mbps connection. The presumption behind this is that not all 30 people are going to be utilizing 100% of their connection, 100% of the time. I am not sure where you got this mis-information. The fact that your connection ratio is 1:1 is absolutely pointless when you CAN'T actually use the speed that is supposedly 1:1 allocated to you.


False Advertising
View attachment 156278
The 5Mbps package states:
"Suitable For: Heavy Browsing & Email, HD YouTube, File Transfers, Media Downloads, Gaming, Downloading, HD Streaming"

This is false advertising. How can you say that this package is suitable for these when the moment you actually do stream HD YouTube or "HD Streaming" your speed is halved as though you are abusing your connection?

That would be like Vodacom saying that the Samsung Note 4 on their unlimited call package is suitable for Business exec's who make lots of phone calls and then the moment the Exec makes a business call that is longer than 30 minutes they drop his phone call quality down to 1980's 2-way radio for the rest of the day. When he phones them and asks why his call quality is so bad, they tell him "well, you made a 30 minute call so....."

View attachment 156292

On Really? When exactly am I going to experience this "Gaming Optimized, Low Latency"? My random latency spike issues have not been resolved. General latency in game has gone up from 200ms to around 300ms on average. I got this connection specifically for gaming, yet this is become the bane of my life as my issues are simply being ignored.

Support
Has become nothing short of Amobia.
Getting absolutely pathetic, generic responses from Leonard is nothing short of infuriating.
Being told "oh you have issues because this one specific time, not related to your ticket, you went above 50% of your connection speed" and then when I respond saying "What about 22:00 at night when there is nothing but me gaming and nothing else using the line" my ticket gets ignored.

Other emails and support tickets simply being flat out ignored.
I am still waiting for my gaming issue to be resolved and Mike I am still waiting for a response to my email.

I do not want to become that nightmare customer, but I really have no issue phoning and emailing you every 20 minutes of every day or every week until you fix my issues. Please let me know if this is what it's going to take to get my issues resolved, rather than ignored.


-Dave

They're most probably going to offer you a free cancellation/ early contract termination (if you signed up for the 24 month contract that is) they put that offer on the table for me twice now since I've been complaining 24/7 about my packet loss, but the sad truth is, in SA there aren't many other greener pastures

But Garth let me know this morning that some more changes have been made, so will test tonight, if it doesn't solve the problem, I'll just get an capped adsl account for my gaming needs, and leave my Bitco for downloads etc.

 

[koeksGHT]

Hi Murmaider,

Just a question if I may. Your speed is halved once you hit FUB right, does this affect your streaming in any way? Your gaming?

It's holiday again and at my house the kids are streaming 24/7 now... I know right, wish I could get time to do that . However when I get home I switch on the PC and I can watch Youtube, play games and even download (given at FUP speeds). At no point does it affect my streaming or my gaming latency. I'm sure Garth or Michael can pull a graph of my usage and post it on here if they like. When I got home yesterday Daughter was watching Netflix, laaitjie was playing COD MW3 and even some other games when he changed to the Xbox. Wife then also started watching Netflix and I was on Youtube. This carried on till around 23:00 when I went to bed.

No issue with streaming at all. The only time the FUP affects me directly is when I'm downloading, which I hardly do anyway. I'm just curious as to what problems you're experiencing when FUP'd

Quoting myself

Streaming

View attachment 149742

FUP kicks in

View attachment 149744

Can stream great and use internet, when FUP kicks in another site you try load causes video to stutter on HD

I only use 480p now because I just get throttled.

 

[CPTBoy]

Hi Murmaider,

Just a question if I may. Your speed is halved once you hit FUB right, does this affect your streaming in any way? Your gaming?

It's holiday again and at my house the kids are streaming 24/7 now... I know right, wish I could get time to do that . However when I get home I switch on the PC and I can watch Youtube, play games and even download (given at FUP speeds). At no point does it affect my streaming or my gaming latency. I'm sure Garth or Michael can pull a graph of my usage and post it on here if they like. When I got home yesterday Daughter was watching Netflix, laaitjie was playing COD MW3 and even some other games when he changed to the Xbox. Wife then also started watching Netflix and I was on Youtube. This carried on till around 23:00 when I went to bed.

No issue with streaming at all. The only time the FUP affects me directly is when I'm downloading, which I hardly do anyway. I'm just curious as to what problems you're experiencing when FUP'd

Why do you keep on making these posts in this thread?

I'm pretty sure everyone knows by now that your connection is working like a dream, but that does nothing for the guys complaining about problems. You sound like a huge fanboy with blinkers on that cannot fathom that other people are having issues.

In fact, I think it angers the guys even more that are experiencing problems yet there are guys running without any problems.

Murmaider was very factual and to the point with enough data to support his questions. I think it would be fair for Bitco to answer these questions once and for all to guide existing and potential customers.

 

[Viashen]

I think I've been fairly diplomatic regarding issues I have been having up to now, but I've now lost my sense of humour.

My issues are simply being ignored by BitCo, almost as if they think if they ignore it, it will just go away. I logged a ticket on the 15 August 2014 regarding random lag issues in game, almost 2 months later this issue is just being ignored and has not yet been resolved.

So let me get started:

FUP:
The FUP is said to be on the "leaky bucket" principal. The exact details behind this "leaky bucket" remain a mystery and any attempt by myself to get more information regarding this is simply ignored. To me the FUP does not make any sense and I will use a graph to explain why.

View attachment 156290

I have drawn in the red 95th percentile for clarity.
Based on this graph, at 06:05am I started streaming netflix and at 07:05am I get FUP'ed. Based on the graph sent to me by Bitco, my usage during that period averaged at little over 3Mbps or better yet, 60% of my connections capacity.

Now assuming standard leaky bucket, the concept works like drilling a few holes into the bottom of a bucket. No matter how much you fill the bucket, the water will pass through these holes at a consistent pace. if too much water is filled into the bucket it spills over the side and is lost. The graph does not depict this in anyway.

In comes Token Buckets. Similar to leaky bucket but periodically X-many tokens are added to the bucket. When stuff is put into the bucket a token is consumed. if say 100 tokens are added every hour and 100 tokens are consumed in 15 minutes, then anything else added to the bucket for the next 45 minutes is lost. The graph does not depict this in anyway.

So based on these analogies, I don't believe Bitco uses leaky bucket. They may be using "their version" of what they consider a leaky bucket is. From what I can see, Bitco's FUP is one of 2 things:

- If the user utilizes more than 51% of the connection speed they are paying for, drop their maximum speed to 50% of the connection speed.
or
- They have predetermined an hourly data threshold based on around 50% of the connection speed. For example:
2.55Mbps = roughly 1.147GB an hour. If you exceed this 1.1GB in an hour, your speed is halved.

So what does this mean. Well simply put, people think they are paying R899 for a 5Mbps connection, when in actual fact you are paying R899 for a 2.5mbps connection with the facility to burst to 5Mbps, once a day, for an hour.

This to me is insane, I usually only use the internet between 17:00 and 22:00 (5 hours a day, after hours). During this time, 4 of my hours are spent at 2.5Mbps with only 1 hour a day at full speed. The rest of the time my connection is not utilized at all, Zero, nudda, nothing!

Heaven forbid you, as the consumer maybe want to actually use your 5mbps connection for something legit like Youtube or Netflix. Don't you dare use more than 50% of the connection you pay for, or you will be struck down.
There seems to be some Bitco Cardinal Sin around customers actually wanting to use the connection they are paying for. I am not speaking about abuse, as you see from my graph above, abuse doesn't even enter the equation.

Contention Ratio
You state that Bitco is better than ADSL because it's a 1:1 contention ratio and DSL is a 30:1 contention ratio.
Unfortunately you fail to actually explain the contention ratio correctly and I've just remained quiet about it.

The DSL contention ratio does not mean that for every 10Mbps connection that is allocated, it is shared by 30 people. That is incorrect information. A connection of say 100Mbps is allocated between 30 people. So yes you can have 30 individuals with 10Mbps allocated to the same 100Mbps connection. The presumption behind this is that not all 30 people are going to be utilizing 100% of their connection, 100% of the time. I am not sure where you got this mis-information. The fact that your connection ratio is 1:1 is absolutely pointless when you CAN'T actually use the speed that is supposedly 1:1 allocated to you.


False Advertising
View attachment 156278
The 5Mbps package states:
"Suitable For: Heavy Browsing & Email, HD YouTube, File Transfers, Media Downloads, Gaming, Downloading, HD Streaming"

This is false advertising. How can you say that this package is suitable for these when the moment you actually do stream HD YouTube or "HD Streaming" your speed is halved as though you are abusing your connection?

That would be like Vodacom saying that the Samsung Note 4 on their unlimited call package is suitable for Business exec's who make lots of phone calls and then the moment the Exec makes a business call that is longer than 30 minutes they drop his phone call quality down to 1980's 2-way radio for the rest of the day. When he phones them and asks why his call quality is so bad, they tell him "well, you made a 30 minute call so....."

View attachment 156292

On Really? When exactly am I going to experience this "Gaming Optimized, Low Latency"? My random latency spike issues have not been resolved. General latency in game has gone up from 200ms to around 300ms on average. I got this connection specifically for gaming, yet this is become the bane of my life as my issues are simply being ignored.

Support
Has become nothing short of Amobia.
Getting absolutely pathetic, generic responses from Leonard is nothing short of infuriating.
Being told "oh you have issues because this one specific time, not related to your ticket, you went above 50% of your connection speed" and then when I respond saying "What about 22:00 at night when there is nothing but me gaming and nothing else using the line" my ticket gets ignored.

Other emails and support tickets simply being flat out ignored.
I am still waiting for my gaming issue to be resolved and Mike I am still waiting for a response to my email.

I do not want to become that nightmare customer, but I really have no issue phoning and emailing you every 20 minutes of every day or every week until you fix my issues. Please let me know if this is what it's going to take to get my issues resolved, rather than ignored.


-Dave

Hey Murmaider

I had EXACTLY the same issue as you, 1 hour of streaming and the FUP kicks in and yo can no longer stream HD

I know that Bitco is busy testing the Trial FUP which seems a lot better but still not what we expected

I myself am not a heavy downloader but i would like to be able to download a movie or a Service Pack or the sorts if i so choose to. With Bitco downloads are pretty much the devil for them because if you so much as attempt it then you get Throttled

I understand your frustration all too well as dealing with the tech's is like speaking to a brick wall and those generic responses just want to make you pull your hair out

I still have cut cables and Damaged walls which have not bene fixed yet at my place

To be honest i have had nothing but hassles since the beginning. i'm giving them a chance to make this better but that won't be forever so lets see

 

[Murmaider]

Hi Murmaider,

Just a question if I may. Your speed is halved once you hit FUB right, does this affect your streaming in any way? Your gaming?

It's holiday again and at my house the kids are streaming 24/7 now... I know right, wish I could get time to do that . However when I get home I switch on the PC and I can watch Youtube, play games and even download (given at FUP speeds). At no point does it affect my streaming or my gaming latency. I'm sure Garth or Michael can pull a graph of my usage and post it on here if they like. When I got home yesterday Daughter was watching Netflix, laaitjie was playing COD MW3 and even some other games when he changed to the Xbox. Wife then also started watching Netflix and I was on Youtube. This carried on till around 23:00 when I went to bed.

No issue with streaming at all. The only time the FUP affects me directly is when I'm downloading, which I hardly do anyway. I'm just curious as to what problems you're experiencing when FUP'd

Hi,

The FUP doesn't really affect my streaming, but Bitco is using it as an excuse as to why I'm having lag spikes while gaming.
They completely ignoring the fact that these lag issues happen even when I'm not FUP'ed and when these lag spikes occur, the actual ICMP pings remain consistent.

 

[Pitbull]

Why do you keep on making these posts in this thread?

I'm pretty sure everyone knows by now that your connection is working like a dream, but that does nothing for the guys complaining about problems. You sound like a huge fanboy with blinkers on that cannot fathom that other people are having issues.

In fact, I think it angers the guys even more that are experiencing problems yet there are guys running without any problems.

Murmaider was very factual and to the point with enough data to support his questions. I think it would be fair for Bitco to answer these questions once and for all to guide existing and potential customers.

What a breath of fresh air...

I'm trying to understand his problem so I can check it on my side. He is complaining about the FUP and the streaming. I have not experienced 1 single hick-up on streaming FUP'd or not. Sorry for trying to understand the problem through his lengthy post. As he pointed out it comes to lag spikes he is having when gaming. Which is what I was trying to find out. To each his own I suppose, I won't try and confirm if it's an issue or not and if I'm experiencing it or not. Wow...

 

[Pitbull]

Hi,

The FUP doesn't really affect my streaming, but Bitco is using it as an excuse as to why I'm having lag spikes while gaming.
They completely ignoring the fact that these lag issues happen even when I'm not FUP'ed and when these lag spikes occur, the actual ICMP pings remain consistent.

I'll check some WoW and Rust tonight to see if I'm also getting lag spikes when streaming/not streaming and if the FUP has anything to do with it. I can guarantee you I will be FUP'd when I get home.

 

[Pitbull]

Quoting myself



Can stream great and use internet, when FUP kicks in another site you try load causes video to stutter on HD

I only use 480p now because I just get throttled.

I'll have to check my streaming Definition. How do I check it? On Youtube I used HD only. But no idea what Netflix is streaming.

 

[Murmaider]

They're most probably going to offer you a free cancellation/ early contract termination (if you signed up for the 24 month contract that is) they put that offer on the table for me twice now since I've been complaining 24/7 about my packet loss, but the sad truth is, in SA there aren't many other greener pastures

But Garth let me know this morning that some more changes have been made, so will test tonight, if it doesn't solve the problem, I'll just get an capped adsl account for my gaming needs, and leave my Bitco for downloads etc.

Yeah, I'm way to much of a committed man. They insisted on a "term contract" so I will hold them to the same "term contract", so no I will not cancel or exit the contract. I would rather just become the customer from hell. They guy that phones and they all say "Awww FFS, god no, not him again".

I'm a simply person, if I'm paying for something that is suppose to work, then it should work.
If I have an issue, solve it. I think 99% of people would gladly accept that.

I've even looked over the multiple times they have double and triple debited my account for a healthy R2565.
I can easily look past that provided I am getting the service I am paying for.

I can look past random outages and downtime, I'm the CTO of a Hosting Provider, I understand very well how hardware can simply let you down at the most inconvenient times. It happens and I'm ok with that.

I can also say that I would cut my support guys legs off if they ever provided a customer with the lack of support bitco has provided me.

 

[Murmaider]

I'll check some WoW and Rust tonight to see if I'm also getting lag spikes when streaming/not streaming and if the FUP has anything to do with it. I can guarantee you I will be FUP'd when I get home.

PM me your battletag and I'll add you in wow.
I'll take you through some 2's at 1800+ and we can see when I'm getting spiked compared to you.