BitCo Consumer Review

jcheek said:
Your viewpoint has merit, Viashen.
My point is that "HD Video" is not a very well defined thing in terms of bitrate - well over 10Mbps could be required, depending on source. That makes it inadvisable to use it as a measure of line performance, both from an ISP and customer perspective.

To put it differently : some "HD" sources might stream OK an a 5Mbps downlink. Others with higher-quality video/audio won't.
And any form of usage - streaming or otherwise - must obviously count towards line utilisation and may thus trigger throttling in terms of the FUP.
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Hi jcheek

I totally get what you saying :)

My argument is more on the fact that they should have advertised something that they could not provide. It's a lot of money that we pay for the service and i do commend them on making provisions for the guys. Not heard of often

I really am not trying to be a difficult customer, i just feel that they should adhere to what they advertised to provide

We all have SLA's with Bitco, if a service you subscribed to is not provided then that falls within a breech of the SLA i'm sure

Likewise if i give them half the money, that would not fly with Bitco and i would be liable for the full amount

The forms we filled in are an agreement and so is what you actually paying for (Services)

If i'm throttled because i'm downloading excessively for long periods of time then i am to blame for that, however if i'm simply streaming HD content Uninterrupted which implies for as long as the user wants then thats where the problem comes in

Hope i'm making sense :)
 
Viashen said:
Hi jcheek

If i'm throttled because i'm downloading excessively for long periods of time then i am to blame for that, however if i'm simply streaming HD content Uninterrupted which implies for as long as the user wants then thats where the problem comes in
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I thought I would get uninterpreted HD streaming, well for an hour at least..
 
Ok, my gaming issues with Bitco aside here, I am not sure what everyone is going on about with the HD Streaming issue.

The FUP is being changed from 1 hour to 4 hours, so we can all just drop that since its now pointless bringing up the 1 hour thing.
Secondly, I am on the 5mb connection and even with my daughter watching netflix/vudu/hulu all day and then us watching movies at night when we in the FUP we still manage to watch on HD just fine. If you are expecting to watch HD and download your torrents at the same time, then yes I guess you would be upset.

The only time we have not been able to watch in HD is when there has been an issue on the network. The rest of the time, HD works fine for me whether I'm at 5mb or 2.5mb.
 
Murmaider said:
Ok, my gaming issues with Bitco aside here, I am not sure what everyone is going on about with the HD Streaming issue.

The FUP is being changed from 1 hour to 4 hours, so we can all just drop that since its now pointless bringing up the 1 hour thing.
Secondly, I am on the 5mb connection and even with my daughter watching netflix/vudu/hulu all day and then us watching movies at night when we in the FUP we still manage to watch on HD just fine. If you are expecting to watch HD and download your torrents at the same time, then yes I guess you would be upset.

The only time we have not been able to watch in HD is when there has been an issue on the network. The rest of the time, HD works fine for me whether I'm at 5mb or 2.5mb.
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Hi Murmaider

We are also referring to the 4 hour FUP as well

You are very lucky to be able to stream HD when FUP'd as i definitely can't, on a 2MB connection HD simply does not work

No one is expecting to watch and download at the same time, with just Streaming HD you still get FUP'd

If you can tell us how to Stream Uninterrupted HD as it was advertised then we wouldn't have a problem with the package

Not 4 Hours HD then 4 hours SD then back to HD. That is not what Uninterrupted means
 
Viashen said:
Not 4 Hours HD then 4 hours SD then back to HD. That is not what Uninterrupted means
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Exactly, I rarely do downloads because I only stream, now I will have to use torrents because I can't actually stream without getting FUP'd so I can leave torrent running all the time. Streaming should not be in the FUP
 
koeksGHT said:
Exactly, I rarely do downloads because I only stream, now I will have to use torrents because I can't actually stream without getting FUP'd so I can leave torrent running all the time. Streaming should not be in the FUP
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I don't think we are being unreasonable, we are customers paying for a service after all

I'm not doubting that Bitco is really trying to accommodate everyone but if we take a service based on what the offerings are then we should at least get that
 
Viashen said:
I don't think we are being unreasonable, we are customers paying for a service after all

I'm not doubting that Bitco is really trying to accommodate everyone but if we take a service based on what the offerings are then we should at least get that
Click to expand...

So why not just upgrade to a 5Mbps service instead of bringing up this point multiple times? Yes it's more money but literally R200 more...this would solve your problem and if you carried out research on the overseas streaming services prior to ordering the service you would have realised that 2Mbps is almost sufficient to achieve HD - FUP or not.

On all streaming content providers websites there are recommendations on the linespeed / bandwidth recommended for Full HD (FHD).

I tend to agree with Murmaider on this "issue" which is really a non-issue.
 
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louispires said:
Yeah it's horrible... I don't know what to do with myself now.

Fourways Area seems down...
Click to expand...

Apparently Honeydew area is up next :cry:

I have an UPS which will run the TV, PC and I have to run an extension for the router / switch / WiFi range extender - would love to see for how long...@ 1200KVA
 
CriticalConsumer said:
Apparently Honeydew area is up next :cry:

I have an UPS which will run the TV, PC and I have to run an extension for the router / switch / WiFi range extender - would love to see for how long...@ 1200KVA
Click to expand...
Power is Back up! I'm at Domino's Pizza now to get some Food line is back up and running well again.
 
CriticalConsumer said:
So why not just upgrade to a 5Mbps service instead of bringing up this point multiple times? Yes it's more money but literally R200 more...this would solve your problem and if you carried out research on the overseas streaming services prior to ordering the service you would have realised that 2Mbps is almost sufficient to achieve HD - FUP or not.

On all streaming content providers websites there are recommendations on the linespeed / bandwidth recommended for Full HD (FHD).

I tend to agree with Murmaider on this "issue" which is really a non-issue.
Click to expand...

I am on the 5Mbps package

It does not sort the issue out unfortunately :-(

I have no issue when i'm not FUP'd, when i am FUP'd then that's when the problem comes in

The 10Mbps package is R600 more than the 5Mbps option which i cannot fit into my budget

When they advertise that you get Uninterrupted HD on the 5Mbps package then should we still have to do our own research on top of that when the service providers should be the "Experts" and know what they are offering


Again i don't mean to sound harsh, just making my point :)
 
Hi Guys

Just to let you know that we succesfully completed the upgrade of our JHB core to 10Gbps early this morning.

Garth
 
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