nightshade21099
Well-Known Member
same problem here.
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BitCo Consumer Review
- Thread starter Murmaider
- Start date
Murmaider
Expert Member
I can not even begin to explain how frustrated I am with Bitco's support and infrastructure team.
If my support staff at domains.co.za treated customers the way my query has been handled by Bitco I would have fired the entire lot of them. It's absolutely disgusting. I have had ticket #SP00149979 open with them since the 24th September and to date all they have managed to do is make the entire problem worse.
To explain, I been having issues regarding what feels like packet loss when playing wow. latency remains consistent but I get these 3 to 5 second gaps where it seems like the connection has dropped and then suddenly corrects itself. The last time I had this issue, it was because they had something wrong in their port/ip prioritization and eventually fixed it.
Right now I sit with the situation whereby I now can't even log into the wow servers.
Testing this over our DC VPN works fine, but on stock bitco it just get timeouts.
Bitco, how is it even remotely possible that your support can take 16 days on a support query and in that time, the only thing you have managed to achieve making the problem worse? 16 days... half a month... 88 working hours... not even Telkom is that bad. How do you even justify that?
If my support staff at domains.co.za treated customers the way my query has been handled by Bitco I would have fired the entire lot of them. It's absolutely disgusting. I have had ticket #SP00149979 open with them since the 24th September and to date all they have managed to do is make the entire problem worse.
To explain, I been having issues regarding what feels like packet loss when playing wow. latency remains consistent but I get these 3 to 5 second gaps where it seems like the connection has dropped and then suddenly corrects itself. The last time I had this issue, it was because they had something wrong in their port/ip prioritization and eventually fixed it.
Right now I sit with the situation whereby I now can't even log into the wow servers.
Testing this over our DC VPN works fine, but on stock bitco it just get timeouts.
Bitco, how is it even remotely possible that your support can take 16 days on a support query and in that time, the only thing you have managed to achieve making the problem worse? 16 days... half a month... 88 working hours... not even Telkom is that bad. How do you even justify that?
Hi Solitude,
I can confirm our core team has resolved this issue and we can confirm the web sites are accessible again.
we had experienced a peering issue with one of the upstream cable systems and our network was unable to automatically reroute this traffic.
Please let us know if you pick up any further issues?
Mike
Solitude
Executive Member
Thanks Mike, that's great to hear. Will test it this evening.
Nephew_
Senior Member
Received this email today. 
Wonder if they just want to focus on business users, or are their "airspace" full and they do not want to oversell (actually that is what the email says).
Wonder if they just want to focus on business users, or are their "airspace" full and they do not want to oversell (actually that is what the email says).
Received this email today.
Wonder if they just want to focus on business users, or are their "airspace" full and they do not want to oversell (actually that is what the email says).
Oh no man. Well I hope, as it says on the link, that they retain their existing base. I am very happy with Bitco, the connection does exactly what I need it to. There is no Telkom infrastructure in my area, and cellular data is far too expensive for me to always work from home.
Gaming = not interested
TheAssistMan
New Member
- Joined
- Sep 9, 2015
- Messages
- 6
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The installation guys came to my place (Halfway Gardens, Midrand) today and got to the roof of the apartment block, and tested for the signal. Seems like the signal is too weak from where I stay. After waiting 7 weeks 
- Does anyone know of any other uncapped internet alternatives that aren't ADSL coz we don't have telkom lines in that area.
- Does anyone know of any other uncapped internet alternatives that aren't ADSL coz we don't have telkom lines in that area._DeMeNteD_
New Member
- Joined
- Jun 3, 2008
- Messages
- 7
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- 0
The installation guys came to my place (Halfway Gardens, Midrand) today and got to the roof of the apartment block, and tested for the signal. Seems like the signal is too weak from where I stay. After waiting 7 weeks
Similar stroy after making me sign a contract that prevents me from trying to find another provider until they can do a site survy & installation on the same day should they find a signal.
They make you wait 4 to 6 weeks I waited 6 and a half the installation guys come today, tell me they have a signal but its not good enough for their standards so they can't install.
After talking to their manager and getting transfered a few time I'm unable to convince Bitco to install anywhy even if I accept the fact that I might have poor connectivity.
It's compleatly rediculus I'm tied to them for 6+ weeks while they play with their thumbs I have to take off from work to be at home for their "Installation/Survy" then they don't install since the signal is not up to their "Standards" I have a bunch of trees in the way that I have permission to cut down but that doesn't mean anything.
To top it all I get told their not inclinded to solve my problem since they don't want to take on new Home Users aynway!!
I've already sent an email for mine to be cancelled at the end of next month. Tested LTE my place and it's bloody fast, even tried gaming and it was good, so I'm getting that.
I'll say this - Bitco is a great and consistent service and I've never had any major issues with them. If you're willing to put up with the leaky bucket system it's a great alternative if you don't have a fixed line. I still have my doubts about that though and shaping before the actual hour is up but it wont be an issue soon.
Customer service is a fickle thing but I really appreciated the fact that Mike and Garth always responded to messages (and even inboxed) when I encountered difficulties. Not to mention personally testing BF4 to see what the issues were.
Aur revoir Bitco, it was fun.
I'll say this - Bitco is a great and consistent service and I've never had any major issues with them. If you're willing to put up with the leaky bucket system it's a great alternative if you don't have a fixed line. I still have my doubts about that though and shaping before the actual hour is up but it wont be an issue soon.
Customer service is a fickle thing but I really appreciated the fact that Mike and Garth always responded to messages (and even inboxed) when I encountered difficulties. Not to mention personally testing BF4 to see what the issues were.
Aur revoir Bitco, it was fun.
ruhanstander
Member
So Nelspruit gets a minor 10min storm and Bitco is down. Wonder how long this will take to restore? It's Friday evening, no support, and a weekend ahead. And probably no local technical support to investigate..
StefanPienaar
New Member
My patience has come to an end with these guys. I've had a ticket open for months trying to resolve a packet loss issue which affects gaming. Service and support was brilliant when I signed up but it has slowly degraded since then. How does the cancellation policy work? Did you have to buy out the remaining term on your contract?
Yeah, I think you'd have to do that. I only took a year, so November to November. I'm just exercising my right to not continue with the service. Mail Bitco support and they'll sort you out.
Hi Ruhanstander,
We experienced a direct lightning strike to one of our high sites in Nelspruit on Friday Evening at approximately 17:30 which would have affected services for this specific high site.
The local team responded to the point of failure by around 6:30 but due to safety precautions they could not access the site until morning.
The team arrived on site Saturday morning 6am and replaced the damaged equipment.
Services had been fully restored at 7:36am Saturday 17/10/2015
We apologize for any inconvenience caused by the outage to your service.
Mike
MDE
Expert Member
@Bitco - are your highsites not earthed? No lightning rod?
MDE
Expert Member
Of cause it does. If the correct lightning protection is used the lightning strike takes the shortest route to earth. Hence the question. What protection is being used.
no need to call anyone a full
see what you did there