Yes the voice recording I actually like and that has nothing to do with actual verification process but a security measure that they simply roll into the steamlined once off verification process. This prevents anyone from actually doing social engineering to try and get access to your VALR account down the line. They now have a sample of your voice and if someone phones in claiming they need access to their account for whatever reason they can reference a voice sample.
Not sure why this was such a turn off for you considering the security implication it prevents entirely, I thought this was a good thing.
I would prefer by all accounts to not do any sort of KYC verification but if I am to do such verification I actually prefer the VALR approach over any other exchange I have had to do verification for before so kudus to VALR for this.