bizhub & IS uncapped

[Jordan_Za]

You can try resetting the network settings on the machine and then re-input all the settings into the bizhub I have had a few machines that when something changed they show the new settings but for some reson they dont work and I have done a reset and then re-input the settings exactly the same and it then works.

try this first, also do a full reboot of the device.

I did mean the units IP, I'm trying to figure out if it is the Router/Modem or the Bizhub itself.

 

[kyton]

we have upgraded the firmware on the unit, also changed the ip as well. it pings fine. starts to transmit and the connection error or timeout. could it be that IS thinks it is spam and blocks the connection.

 

[J0n0]

Are you able to access the machine through your browser? Does all the other functions work ie the scan to folder, scan to box, printing etc?

 

[kyton]

so far no joy on IS uncapped with the c451, went back onto SAIX account, changed the IP for the SMTP for saix. works fine

 

[TheGuy]

Is it BDSL (Business DSL) with Fixed IPs? or is it one of the cheap uncappeds?

The IS BDSL Network doesn't allow relay through smtp.isdsl.net

Also you haven't mentioned setting up the Gateway Address? have you done this?

This is exactly the reason it doesn't work. Don't you have a mail server you can use for SMTP relay?

 

[kyton]

then why does the c350 unit work with the same settings?

 

[TheGuy]

Are they using the same email address?

 

[kyton]

same email address

 

[TheGuy]

You need to then find what the difference with the config between the 2 printers. That's all it could be.

 

[kyton]

looked at both configs, the same. Even the guy from Minolta couldn't figure it out.

 

[Yuu]

What Antivirus you using / Firewall aswell? I would think after installing the NEW Bizhub, no new rule could have been made whereas with the OLD Bizhub its already setup.

Let us know.

Just to add, you testing using the same cables etc in terms of hardware between the devices?

Update:

from this link could this be your problem?

That configuration will not work on the C451. It will work on the C252 but not on the C451. This is an issue with the C451. At the moment, the only work around is to run MS IIS or some other SMTP relay that doesn't need SSL/TLS with authentication.