My 320d bmw had an electrical problem, I took it to Sulamans BMW in middelburg to fix it and was told its fine, a month later the car packed up and would not start at all. Then they told me my computer was busted and needs to be replaced, after a month of struggling they could not fix it and sent it to their other branch in witbank(broadway bmw).
Broadway has had the car for two months and still cannot find or fix the problem, Every week they have a different excuse and a different part that needs to be fitted. When i try contact their workshop manager i get ignored and my calls have never been returned. Their technicians clearly have no clue and are parts fitters not technicians.
Thinking its the branch at fault I tried the call centre but that was a waste of my time, i emailed rob cowan(after sales service manager bmw s.a) and did not even get a response. Clearly nobody at bmw cares.
My bill has amounted to R24000.00 and the car is still not running, the worste part is being without a vehicle for 3 months.
I am 27 and earn roughly R380K a year, i will never ever buy another BMW again!.
Broadway has had the car for two months and still cannot find or fix the problem, Every week they have a different excuse and a different part that needs to be fitted. When i try contact their workshop manager i get ignored and my calls have never been returned. Their technicians clearly have no clue and are parts fitters not technicians.
Thinking its the branch at fault I tried the call centre but that was a waste of my time, i emailed rob cowan(after sales service manager bmw s.a) and did not even get a response. Clearly nobody at bmw cares.
My bill has amounted to R24000.00 and the car is still not running, the worste part is being without a vehicle for 3 months.
I am 27 and earn roughly R380K a year, i will never ever buy another BMW again!.
