Brick wall with Telkom (any advice)

naeem

naeem

Expert Member
Joined
Feb 16, 2004
Messages
1,066
Reaction score
108
Location
South Africa.
Background
- i have a 4meg adsl line with telkom. Isp is afrihost 2meg uncapped (planning to move to 4meg uncapped with either afrihost or plugg. Thats another story)
- up until 2 weeks ago, i always synced at 4meg download.


Now i sync at 1024 to a max of 1350 more or less downstream.
SNR Margin (0.1 dB): 106 (down) and 135 (up)
Attenuation (0.1 dB): 530 (down) and 287 (up)

So i log a fault with telkom last saturday. 4 days later (without any visit) they mark it as fixed because "we saw your line is connecting"

Log another and another.

Today the snotty attitude from a Sihle Pongola on the call center says.
Even if you are paying for a 'fastest' adsl, any speed you get is fine, ie. 1.3meg. as long as its not below 640k. ONLY if its 640k or below, then will they consider it a fault.

My response. So why bother paying for 4meg, when i could just pay for a 1meg or 2meg And how come i was getting 4meg all along! He claims my account is synced at 5meg, yet my router says otherwise.


I've tried using an Afrihost uncapped, capped and fnb (saix) based accounts to see if that made any difference, obviously no improvement on sync.


So any solutions? Or any technical jargon i can throw at the Telkom call center to get them to fix this **** up?

OR do you think I'm better of moving my line to Afrihost or Mweb and letting them handle the hassle of line sync issues?
 
Do you hear any noise on the line? Have you tried to get the router to sync with the phone off hook to see if there is any improvement? If there is a bad joint if you leave the phone off hook for several hours/days it may improve the connection. You need to be using a line powered phone - not a cordless as these usually have their own power supplies.

I have had endless problem with my 4/10Mbps line after heavy rain. Suddenly after two years of problems including a one month outage it seems to be able to sync again at 10Mbps. I could never arrange for a technician to come out when the noise on my line was very bad and eventually just downgraded/upgraded the speed which can be done online if you have your line with WebAfrica.
 
Thanks Yotch, will try that. I have the old tone based phones plugged directly into the line (via a filter). Thunder killed of cordless phones ages ago :D

Still pissed off at the attitude of telkom call center idiot. anything from minimum of 640k is perfectly acceptable for a 'fastest' dsl subscription.
 
Try logging an escalation via Telkom's website. The last couple of times that I had an issue an escalation seemed to result in someone taking an interest in resolving the issue ...
 
I got the exact same problem except my line is abit slower thwn your at .9mbps, telkom guy came and went without solving anything...
I reported 6 timee in 3 weeks and what did they do?
Squat

Watch my speedtest video is yours similar?

https://www.youtube.com/watch?v=UU0Yg-X-2wE&feature=youtube_gdata_player
 
Telkom contact centres, are not worth getting your blood pressure going stratospheric. Pointless arguing with them, we read from script mentality rules, I have a similar issue with an under performing unstable line, every thing was fine till they had an exchange outage and my restored service was way below par. Anyways, after being on the merry go round a couple of times, lodged a complaint with ICASA,. 14 days Telkom has to remedy my issue.
 
My last 3 week fault was eventually fixed after 3 fault logs and 2 escalations and 2 posts on HelloPeter.com

So yeah - keep logging faults and when you do make sure you get escalation references and post them on Hellopeter
 
Same problem here, 2mb line syncing at 1mb. Phone them, they reset port, back to 2mb. Three days later back to 1mb.

After probably 30 attempts and trouble tickets, ive given up and thats about it.
 
rakabos3 said:
After probably 30 attempts and trouble tickets, ive given up and thats about it.
Click to expand...

Same here, my line was flying at 4mbps for about 2 years until last year Feb after a cable break and being down for a month it averaged ~1mbps. No amount of complaining, pleading or threatening could get Telkom to do anything about it. Worse is I currently haven't had service since mid Nov due to cable theft and Telkom tells me there's nothing I can do but wait until they replace it.

Maybe its time to write to Icasa like Yebocan suggested.
 
i'm considering moving my 'line' to afrihost. Let them handle the fault and speed issue with telkom.

Think i'm better off having one single point of contact?

with AH, you can use other ISP for data. So i'll have my line with AH, a small capped account, and if need be have an uncapped with Plugg or Mweb - thats if Afrihosts uncapped doesnt improve in Feb.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X