Bright Networks VOIP

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kalale

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Good Day,

I've been approached by a company called Bright networks Solution for a VOIP Solution.

Has anyone used them and how is thier service?


Thanks

Kalale
 
I have not used them personally, all i know is that they offer Avaya and Mitel solutions, both these products being geared towards the larger uses, ie mid size SME to large corporate. If you provide info on the size and services you require i may be able to offer assistance or recomend suitable solutions.
 
we are running an outbound call center with about 30 users constatly on the phone and about 20 admin stuff (recieving and making calls).Monthly telkom about R10k and mobile ablout R50k
 
Hi Kalale

We would happily set you up, take a look at www.euphoria.co.za .
We would implement ViBE to ensure seamless failover, resilience and maximum throughput on your Internet connectivity lines.

Regards
George
 
Hi Kalale,

Thanks for the feedback, what you dont indicate is what is your current form of connectivity ? Telkom ? already running VoIP ?
The most critical issue on any primary outbound call centre is the implementation of pure per/second billing, this will lead to huge savings as outbound centres can generate a high volumes of sub 1min calls. Eample; an agent hits a cell voicemail, Telkom cost R1.48, related VoiP cost a few cents, for the same call !
Many VoIP solutions are available and i would strongly recomend one that can implement ViBE ( voice over IP broadband enhancement) The benifits are twofold in a call centre enviroment.

1/ The abillity to carry your traffic on a single DSL ( 28 calls, requires 256kb/s uoload)

2/ The abillity to agregate multiple ports (ie DSL & wireless) into a single 'trunk' which on falilier of your primary connection, say the DSL will instigate 'seamless failover' so you dont even drop live calls, im sure this is importent to you.

The other concideration is do you want an onsite server or opt for a hassel free hosted solution ? In your application there are pros & cons to both and really depends on the functionallity you require, management, CRM implementation, 3rd party software intergration, MS outlook, Server 2003 ect,

I will gladly advise and expand on any of these services and who is offering them.

Ps. ( edit after post) It looks as though while posting this message, George jumped in and echoed what i was saying

Cheers Paul
 
Last edited:
this is not a sales forum!

The OP very specifically asked about experience with a provider - not about per second billing, or hosted voip, or any other such stuff. Please stay on topic.
 
I agree with Mark this is not a sales forum. If someone has a question about your product or service then feel free to answer it accordingly but this is not the place to make a sales pitch or promote your company.
 
I know that Bright Networks are running their service based on MWeb Business' routing and network. From a quality point of view, ask the same and usual questions you would when evaluating VoIP Providers. At minimum, the 'facilitator' should be able to offer you some form of Value Add.
 
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